Hi I was in need for new tires for my car , after shopping around on kijiji and Facebook market place , I was satisfied with there reasinable price and they included free installation and balancing . I had spoken to a gentleman named Jay on Facebook messenger had given me a price and asked me to call into the office to book an apointment that was convenient for me .I booked an apointment for 1pm over the phone with there receptionist . The ship or wheelhouse is located in an industrial zone in a free standing building that looks more like an office space then a tire or shop space ..there office space was very professionally set up nothing like you would expect from a tire shop but more in line with a tech company. I arrived early at 12:45 and receptionist asked me to have s seat in there lounge (waiting area) they seemed to be following all Covid protocols. After 30 minutes waiting I approached the receptionist again and asked if she had forgot about me and that my apointment was att 1pm . Her english was very poor hard to understand and not sure how much she understood me to be honest , not the best person to work your reception greeting and managing your front line customers ...anyways after approaching her she said she would be right with me . I sat for another 15 minutes and she finally approached me and had my order confused from a tire rotation instead of tire purchase what I actually required . After the confusion was settled they finally took my car into shop for the tire change ..they did the tire change fairly quickly about 15 minutes . So that part of service was great but they need a better customer service with there apointment times ...I would probably use them again . read more