Shawn was my service advisor when I came in with a nail in my tire. He took the time to explain…read moreeverything clearly, and the technician who worked on my car (I didn't catch his name) actually showed me the nail and walked me through the damage so I understood exactly what happened. Both of them were extremely helpful. Service was quick, and the facility was clean and organized. Really appreciated the honesty and professionalism.

Had an absolutely great experience here! I had my brakes done but while I was there I mentioned I…read moreneeded to filters that was recommended by another car place and he ordered them for me and had them sent right over at no extra cost to me other than the product itself. Such great customer service

Went in for an oil change, tire rotation, etc June 4…read more June 5 (4:45-5pmish) went back in the to have washer fluid filled and fix the tire sensors showing in the wrong spots. I did not think I needed to check this after my oil change due to trusting them. This is where I learned tires weren't rotated, he didn't seem to have an excuse for empty washer fluid even though he was acting like this was my fault. On top of that he said sensors wouldn't have changed since they didn't rotate.... Which means the LAST visit (2025) they did not complete this which lead him to rudely going to the garage and yell at his tech "go update this guys sensors even though we never touched his tires" and just act like I was creating a problem. Also told me no refund because I paid for "other things" with care care package which is concerning because I only wanted a rotation and they didn't even manage to fill my fluid up. What in the world is car care package without car care and a tire rotation? Major inconvenience sucks and I can live with. The poor conduct of this individual and out of line attitude is what created the need for a review in every social platform + Bridgestone. This dude has no place in any type of customer service role. I have no idea what to do for my car care needs moving forward.

More of a 3.5 than a 4, but I've always had friendly folks here and -- big deal -- never felt…read more"talked down to" because I'm not a man, and that's rare. The issue: nearly every visit has involved wait times that exceed the quoted time by hours. In my most recent experience, I requested a next-day appointment at 5 pm for a rotation and alignment. I received an email confirming my appointment request. When I showed up at the scheduled time. the next day, I was told apologetically that "someone should have called" because they actually close at 6 p.m. (despite saying 7 online) and they didn't have time to do what I'd requested. They did do an alignment in an hour and told me I needed a little additional work in addition to the rotation, so I made an appointment to come in the next day at noon. I arrived the next day at 11:45 a.m. and was told my car would be ready between 3 and 3:30. I returned at 3 p.m. to be told -- again, apologetically -- that they hadn't even started working on my car yet. They then hustled to get my car into a bay and put two employees on it. It was finished in less than 90 minutes. The work quality seems good, the prices don't appear outrageous, and I haven't had any issues with them honoring warranties. However, the communication could be better and either they're accepting too much work in a day or not staffing enough employees.

I scheduled an appointment to make sure my tires were changed asap, knowing how busy they get. I…read morearrived early, per request. I sat there for almost six hours watching people who came in after me get taken care of and leave. I asked for brand new tires all the way around and an alignment. I told them the truck was on the way to my mechanic after this stop to get the trucks other issues looked at and all I wanted them to do was change the tires and do the alignment. The mechanic constantly came in complaining and wanting to upsell me. I consistently turned them down, which he would punish me for by stopping work on my truck. Then, another upsell attempt. And another, and another. Finally, after almost six hours of this, the mechanic decided he couldn't do the alignment. I have no issues with the explanation, but I took issue with having to wait six hours for this conclusion that shouldn't have taken more than a few minutes to decide. I had to reschedule other work I had scheduled that day, at a cost to me. The cherry on top? After waiting six hours to have my new tires put on, they didn't even put the spare back on the hanger, they just threw it in the bed of the truck. My time is much more valuable to me than waiting six hours for new tires. I think this is my last visit to Big Chief. I left a shop I'd been going to for 30 years to try them out. Sorry, this is unacceptable by any standards.

I was in a bind when I saw a straight nail in my pass front tire. I was concerned after driving a…read moredistance that it would pop. AAA no longer plugs, but I was told this place did in their reviews. What they didn't tell me is that they're is a age limit to determine whether it's worth or allowed to be plugged up. I was working remotely and desperately needed wifi so much that I cried. Someone was working on the router and the guest wifi was down. A gentleman gave me the workers wifi info so I could clock in for work. I ended up needing a tire fair priced (I compared while waiting). When I called ahead they said there was no wait, when I got there, I was told there was a 2 hour wait. I think I waited 45 minutes. Read reviews online and they were pretty legit. Not open on weekends.

Mavis tires and Brakes on Dunn avenue has done exceptional service Carlos has took excellent care…read moreof me and gave me great knowledge and care with my vehicle!!! He got me right in and immediately made me feel I was in great hands!!! I was extremely blown away by the customer service and the affordability with the service I need make sure you go and check them out you won't be disappointed!!!!!!!

Nina & Gabe have always been amazing for us. They've always taken great care to get the best deal &…read morethe best service for me & my family's small fleet of cars. I wouldn't think of taking our cars to anywhere else for tires. Thank you Nina & Gabe for always being there for us with honest & fast service!!

Excellent customer service here despite the entire world being short on good help and every…read morebusinesses looking to hire. I made my appointment with Dillon earlier in the week and showed up around 10AM on Thursday. I was greeted with a warm and friendly welcome by their team upon arrival. I recommend this location for the efficient service and the team's professionalism. I know I came here for an oil change, but I like the fact that JSO comes to this location to have their tires serviced and repaired. I appreciate the thorough work these guys do. 5-Stars

Have been coming for years and every time Doris is the most helpful and just so happy! Always…read moreremembers your name with a smile on her face that is contagious! My entire family appreciates and trust the service we get here.

I had such an amazing experience! Makel was incredibly helpful, professional, and kind throughout…read morethe entire process. I especially appreciated his attention to detail and commitment to quality service. He made sure the nail in my tire was properly taken care of and took the time to ensure everything was done right. The value, quality of work, and customer service exceeded my expectations. I would definitely recommend this location and will be returning in the future.

Showed up with my own new tires, for some random reason the front guy "helping me" felt like…read morecriticizing the tires I brought was appropriate, then proceeded to deny the installation of all four tires. Went to Tire Kingdom right next to them and it was a total different experience, they were super helpful and without hesitation installed my tires. Lol they're just making people's life more complicated for no reason but good luck to them :)

The manager here seems shady. I came in for an oil change with a $20 off coupon. The total for my…read morePalisade came out to $120, I asked hm if this included the coupon and he said yes. I looked at the receipt, no coupon shown. Went back in and asked, was told it was "built into the price." Okay, fine. First oil change with this car so wasn't sure what to expect. Went to the dealership this weekend and the total was $100. So there was a $40 difference?? I doubt it. It all seems shady and I will not be back.

Great customer service. Fast service. Tire rotation a little higher than expected but you get what…read moreyou pay for. Free air offered.

BARGAIN TIRES ABUSES SENIORS AND VETERANS…read more Make sure that you get a written estimate and make sure it is signed. KC and Gage are no good for their word, and they lie back and forth and stab each other in the back. I needed new engine gaskets, and Gage had no vehicle to get his family around, I offered to let him use my car while it was in the shop, until his truck was fixed, no strings, just take care of it for me. After all he said he was a Partner with KC. He seemed grateful for my offer, and told me that he would not charge me labor for letting him use the car. I thought that was amazing and was impressed that he would do that, unsolicited. I smoked their families turkeys for Thanksgiving, and Cornish Game Hen for Christmas, delivered them on trays and they seemed so grateful and happy to accept for their family holidays. I was not told at that time that KC booted my car out of the garage, because of Gages offer. I thought it was not in the garage because Gage was using it, I was actually happy that he was. I checked on the progress from time to time, and after three months, I could not deal with their lies any longer and confronted KC, he played dumb as a turnip (probable an honest act) and I asked where the car was. He told me it was ay Gages house, about three miles away, and if I was not paying for labor, he would not let the car be worked on in his shop. I tried contacting Gage but his phone was not working and I spoke with his very nice wife, who relayed my messages to him. Gage returned my call and finally told me the truth, I told him to call the shop and that I would be happy to pay for shop time, of course! He said he would call KC and everything should be fine. But it was not, and KC told me Gage never called him (as usual). That same day, I googled his house and drove out there. I was sitting in his front yard trashed!!!! I was beside myself and felt so stupid, and I realized I had been totally, totally screwed. They had possession of my car for three months, destroyed and trashed it in the process and I had to have it rescued and towed, from Gages house, back to mine, because of a disagreement those clowns had with each other, KC would not let Gage work on my car there, and according to Gage, KC was not paying him money that he owed for work he had done, and was looking for another job. He destroyed my pristine car, LOOK AT THE PICTURES, radiator cap was off, radiator was empty, interior was full of garbage, and when I started it, it smoked lie a chimney, I think he blew the engine up, like he did on his truck. I called AAA and had the car rescued and delivered back to my house, where it is at least safe. Still making payments on car and insurance. I am so screwed! WARNING! Don't trust these jokers, you can get screwed, too, and have only yourself to blame.

They get me right every time. No problems with tires and prices are A1. This is my go to tire shop.read more