Honestly, I should just stop trying to go to an auto service center that isn't Tuffy. In the past…read moreyear, they have saved me TWICE from flat tires. The first time, I was on the phone in tears because I had to get to class and go to work. Keith patiently explained why the tire isn't a quick fix and assured me that everything was going to be okay. Lo and behold, the tire was fixed about 4 hours later and I went on my merry way without pain, anxiety, or hefty bill. It was an amazing experience. Yesterday, the same thing happened and in a panic, I called again at around 4:30 knowing that they were going to close at 5. I talked to Keith again (my hero) and he calmed me down and explained that he didn't have my tire in stock and it might take until Friday (note: the other places I called didn't even share the time it would take to ship from a warehouse). I wanted to drive home to Cleveland on Thursday, but I trusted them and said that it was okay. I towed my car there and couldn't find the key drop slot. Even though they were closed for an hour or so by that time, Keith (again, my hero) came out to get the key. I went to work Thursday morning annoyed with my $10 morning uber ride and my delayed-to-Friday departure home. However, Tuffy called around 3pm and said they had my car done. I'm excited to say that I will be driving home after class tonight and will be reunited with my family at my originally planned time! I'm so thankful to Keith and his team for really prioritizing the customer experience and getting me back on the road ahead of schedule! TL;DR: Tuffy is a wonderful auto center that really cares about their customers. Keith is a superhero. If you want quick, quality work, I recommend this place over every other!

If I could put 0 stars I would…read more My experience with Tuffy has been absolutely unacceptable, and I am honestly disgusted with the way my vehicle and this entire situation were handled. The biggest issue throughout this entire process was the complete lack of communication, accountability, and professionalism. My 2019 Kia Forte needed an engine replacement. My warranty company approved the claim, the replacement engine was sent to Tuffy, and I waited while they completed the repair. After everything I had already gone through with my car being down, I was finally told my vehicle was ready and picked it up believing the problem had been properly repaired and that my vehicle was safe and ready to drive. Less than 24 hours later, my car was having problems AGAIN. It was making a clanking noise, and I ended up having to get the vehicle TOWED right back to Tuffy. Considering they had just replaced my engine, of course I was concerned that something was wrong with the engine or the work that had just been completed. Having to tow a vehicle back to a repair shop less than 24 hours after getting it back from an ENGINE REPLACEMENT is ridiculous in itself. Then came the battery situation, which made this experience even worse. Tuffy put a new battery in my vehicle without properly communicating with me beforehand about the price or making sure I understood and agreed to that additional expense. I should not be finding out AFTER work is done what something is going to cost me. Customers deserve the opportunity to know the price and make a decision before additional parts are installed in their vehicle. When I made it clear that I did not want to pay for a battery that I was not properly informed about beforehand, I was told they could simply remove their new battery, put MY original battery back in my car, and I would not have to pay for theirs. Okay, fine. Except when I came back, I was then told that MY ORIGINAL BATTERY WAS GONE. The employee explained that my old battery had already been given away/returned, meaning they could no longer put MY battery back in my vehicle like they originally told me they would. How do you tell a customer that you can put their original property back into their vehicle and then get rid of that property before the situation is even resolved? Then, to make the situation even more frustrating, the lady with the piercings was struggling to remove Tuffy's battery from my vehicle and acting as though she did not know how to take it out. At that point, I was beyond irritated. This is an AUTO REPAIR SHOP. After everything I had already dealt with, watching an employee struggle with removing a battery from my vehicle while acting like she did not know how to do it was the final straw for me. There was already poor communication surrounding a MAJOR engine replacement. I received my car back only to have to get it towed back less than 24 hours later. Then a battery was installed without the cost being properly communicated to me beforehand. I was told my old battery could be put back in, only to arrive and find out they had already gotten rid of it. Then I had to stand there while an employee struggled to remove the battery they installed. That is not how you handle someone's vehicle, especially after they have trusted your business with something as major as an engine replacement. What bothered me the most was the lack of communication throughout this entire experience. When someone leaves their vehicle with a repair shop, especially for a major repair, they should not have to constantly wonder what is going on with their car, what is being done to it, or what they are going to be charged for. Communication should be BASIC customer service. I gave Tuffy multiple opportunities throughout this process to simply communicate with me and handle things professionally. Instead, one issue seemed to turn into another. I would NOT recommend this location based on my experience. I expected professionalism, transparency, proper communication, and care for my vehicle. Instead, this entire situation left me frustrated, inconvenienced, and completely disappointed with how this business operates. If you decide to bring your vehicle here, I strongly recommend getting EVERYTHING explained to you beforehand, including every repair, every additional part, and every charge, and making sure you know exactly what is happening with any parts being removed from your vehicle.

I was recommended here by my favorite local body shop and I wasn't disappointed. When I called to…read moremake an appointment, the gentleman on the phone was friendly, kind, and helpful. He got me in as soon as they opened on a Saturday! So convenient and considerate. Working with them was easy and I recommend this place to anyone!

Came in for a tire repair, I was in and out in less than 30 minutes. John did a phenomenal job in…read morekeeping me well informed. Id recommend to my neighbor and I will be back when it's time for my breaks to get repaired.

I had an overheating engine and took my car into Boyd's the next day and they diagnosed the heating…read morecore right away. They were straightforward with the price and timeline and my car was finished as advertised. I needed a little follow-up work as well and they took care of it no questions asked. Car's been running great since with no issues!

Goodness. I wouldn't send my worst enemy here…read more I'm disabled and in loads of pain. This is the third time I've had to reschedule. I arrive after letting them know my tpms keeps going in and out of working. Right after it was fixed. So they said verbatim. I don't have a plan with it working now. We can schedule a time for you to drop it off. I'm disabled. I don't have that option. I need my vehicle and do not have someone to come get it. All things they are aware of. It's just tedious to have your time wasted again and again. And I wouldn't want anyone to do that here. Also apparently I was making. A previous review of an oil change wheee they didn't reset my light. And them just leaving a voicemail telling me how to do it myself. Not really worth the value in my opinion if you're constantly doing the work for them and reminding them of your traumatic brain injury and accommodations you have previously requested. Tedious and arduous.

I had an amazing experience this morning with Thomas and Matt. I drove in with a screw in my tire,…read morehoping to get it patched quickly. Matt greeted me and was extremely friendly and helpful. He and Thomas came out to look at it with me, and Thomas fixed it on the spot in less than a minute. I am grateful they were there this morning to make a frustrating situation a little easier and a quick fix! Thanks so much!!

this is a very bad place to go to when you want your car professionally done they don't give you…read moreany information. I just got a diagnostic here. I spent $84 for them not to tell me anything about my was wrong with didn't have any wrong with it they told me that they're gonna be ordering the parts with for it, but never called me. It's been two weeks now. Never got back to me just a very unprofessional business and I would not go here if I was you. mechanics and managers a refund overall bad if I can give zero I would.

I had a great experience at Katz Tires yesterday. No appointments--it's first come, first served…read more So I showed up when they opened at 8 am yesterday. They got me right in as I had ordered tires on their website. Dwayne helped me when I walked in. I inquired about an alignment since I was there. He told me my car didn't need one just yet which I thought was awesome because tire shops or mechanics I've previously been to just added it to the job without advising me on whether or not it was truly needed. Best part: they have free air, balancing, rotation and fixing of flats for the life of the tires. Very satisfied with my choice of Katz Tires in Worthington (as suggested by the Clintonville Forum on FB!)

TERRIBLE SERVICE! I went in with an issue thinking my rim was bent and I bought new rims and tires…read moreonly for them to get the original tires off and find a suspension issue. The man swore that he could fix it and put the tires back on the vehicle let me drive off and the wheels almost fell off on the freeway after being driven for a couple of weeks. They never should have repaired or replaced the tires if it could not be done correctly, but they took my money and when I returned for help, their attitudes were terrible. One of the workers even hit me with his vehicle in the parking lot!

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

There are 16 auto repair shops within a 3 mile radius of my residence, but I make the 30 mile round…read moretrip through the worst rush hour traffic in Columbus to bring my car to John's Tire & Brake Service. It all started several years ago when my son told me about this great auto shop where they worked within his budget, and treated him in a kind and respectful manner not often seen in an industry where too many mechanics take advantage of their customers. So when I needed a repair, I went to John's Tire & Brake Service, and have been going there ever since. My son and I have both referred friends to them as well. This isn't a large facility, and it doesn't have a luxurious waiting room with a Keurig and scones like the big Dealers have. But you will probably save some money, and your vehicle will be in skilled hands. John and Jason are men of integrity; I trust them completely. In today's world, it is uncommon to find proprietors or associates of any business, whose priority is the satisfaction of their customers, and in giving honest service that they can be proud of. That is why I go out of my way to take my car to them, and not to the Toyota dealer down the street.

I'm extremely disappointed writing this…read more Over the years, I've been recommended by several people to John's Tires & Brakes because they were always friendly and made customers feel like family. They would offer rides, snacks, and made the experience feel personal. Because of that, there was a lot of trust built. Unfortunately, someone very close to me recently discovered that multiple repairs done here were either poorly completed or failed far sooner than they should have. Spark plugs that were replaced last May (with only about 5,000 miles driven since) were already completely fried, despite typically lasting much longer. Wiring that was replaced just last month also needs to be redone because it's damaged. On top of that, another mechanic showed that the welding work done on the muffler/exhaust was poorly done and may have contributed to further damage, including the catalytic converter needing replacement. I strongly encourage anyone getting major repairs here to seek a second opinion.

Got into a nightmare situation where my tire went flat and I had work in 30 minutes. Great service,…read moreguys were super chill. They did it for free since it was a dire situation

they are highway robbery & discrimination I need replace…read moreboth headlight bulbs for my car year:2016 make : Hyundai santafe they charged me $ 228.46 service was not Happy something not working so I went back there same day. I was so mad. And I went auto zone get the price for two little headlight bulus that $ 24.95 for two I will do it Legally reaction for discrimination I am 74 years old lady so angry. I live very close there but I told my neighbors don't ever go there they are terrible people.