Gustavo is a driven individual who is personable, knowledgeable, and was flexible with both the…read morescheduling and where the work was done. I got my front brakes and rotors replaced and he charged me the rate we agreed upon which was reasonable. He's easy to get along with and clearly knows his way around a vehicle. The work was done in a timely manner and he used quality tools and materials. Not only did he replace my brakes, he stayed around to make sure they worked and gave me a transparent pricing on the work done. I highly recommend taking your business to Mechadox, it feels harder to find honest mechanics nowadays so this experience was a breath of fresh air.

We needed our front brakes, Rotors and Pads replaced on our 12 Passenger Ford Transit 350 van…read more Gustavo answered our call, gave us a quick quote which was way under all the competition in the area not to mention he's running point on a Mobile repair shop i.e. He makes house calls!! Punctual, honest/transparent, quick, reliable, expert service, very competitive rates. This is next level convenience Highly recommend and we'll hit up Gustavo for our next projects.

Check it out! The Valvoline Instant Oil Change was impressive. Despite the location being quite…read morebusy - which is understandable given the awesomeness of their work - the experience was very professional, quick, and remarkably thorough. Mylan immediately greeted me and thanked me for my patience regarding the short wait time. Great customer service! The oil change was smooth and what truly made the difference was the crew. Marquise, the floor manager, was leading the team - he has such an uplifting spirit and clearly keeps everyone motivated. Mylan, Payne, and Eric - skilled mechanics - worked hard on the vehicles. They were focused, efficient, and clearly demonstrated a commitment to safety by being meticulous with every step. Valvoline offers great discount coupons so check out their site while they work on your car. A huge thanks to Marquise, Mylan, Payne, and Eric for the five-star service. I will definitely be back for future oil changes!

I came here because I needed an oil change quickly, so I wasn't worried about the price. I know…read moreyou can usually get better prices at other places. my car was at a little over 100k miles, and so they asked me if I wanted my transmission flushed as well. I agreed. Then when they went to do the service, they told me they didn't have the right tool to do the transmission flush, and told me to go to a different loation to get it done which is strange to me. i drive a 2015 honda civic. one of the most common cars on the road. Overall, I got done what i had originally intended to get done, but was just a little disappointed I had to figure out my transmission elsewhere. I probably saved some money I guess.

Super nice! I was worried about my alignment, and being out of town makes it hard to find a…read moretrustworthy place. Tuffy was highly recommended by my friend, who says her whole family uses this location, even those that live in a different city. They checked my car and didn't find anything wrong, so didn't charge. Thanks! Peace of mind.

Just came here to get some air filled up and offered to tip the guy but Brady said no just wanted…read moreto fill up all one tire and he filled up all of them I'm really curious about the other things that they do at this location great service thank you for having great people.

Great experience while there... The only issue is they sometimes don't turn the wrench enough so…read morethe oil they put in doesn't always stay in your car as it's not sealed causing a slow leak... Definitely recommend going on a day the tech isn't feeling malicious or having a bad day... Not too sure how to do that, but ya...

My fiancé and I recently visited this Valvoline location for an oil change. While attempting to…read morepull into the service bay, our vehicle's muffler unfortunately got caught on the edge of the lower pit area. The staff responded immediately and did their best to assist us. We truly appreciate the quick action and effort from the team, especially Nick, who went above and beyond to help us. The manager (whose name I unfortunately did not catch) was also very supportive, and we are grateful for everyone who stepped in to assist. While most of the team was extremely helpful and professional, there was one younger employee who seemed in "awe" of the inconvenience and did not actively participate in helping during the situation much, which was disappointing. However, aside from that, our overall experience with this location was very positive, thanks to the great staff. Thank you again for helping and pointing us in the right direction!!

Do yourself a favor and avoid this location. Online and for the phone number listed for this…read morelocation it states Saturday 7AM to 8PM. Manager showed up at 7:52AM. Young guy working with manager came out and stated it would be twenty minutes before the computers would be booted up. I told him no worries, been waiting for 50 minutes what's 20 more. He told the manager, I saw them both laugh. Young kid came back out and suggested I come to the Take 5 location on Morse Road. Because their computer was having glitch issues. So I left. They also told me only the Take 5 on Morse Road opens at 7AM. Take 5 should update their website.

I would like to sincerely thank the team who assisted me today. I visited the location at 4940 N…read moreHamilton Rd, Columbus, OH 43230 (connected to Moo Moo's Car Wash), and I had an excellent experience. One team member in particular informed me about the 25% discount and thoroughly walked me through the entire process. He took the time to explain everything that was happening with my car and ensured I understood each step. I truly appreciate his professionalism and transparency. I regret not getting his name so I could personally acknowledge him. Overall, it was a great experience, and I highly recommend this location. I will definitely be returning!

Great service! Honest and quick turnaround! I've been back since for other issues. Highly recommend!read more

Repair was excellent and timely, like the accident never even happened. Team was professional as…read morewell in the office. My one gripe is communication; during the repair process itself it was extremely difficult to get into contact with the actual repair team; phones were answered by front office staff who would promise to get any message back to the garage staff, then a call back wouldn't come. Despite this, I'd definitely still recommend; they took great care of the car.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

We used to take our cars here on a regular basis for oil changes and other services until the drain…read moreplug fell out of our Subaru after three months of driving it. They denied covering the cost of a new engine because when we had it towed to another shop closer to home, after the mechanics there removed the original oil filter and discarded it. Even though our new mechanic took pictures of where the oil plug should have been and confirmed that it had fallen out, Goodyear would not cover their mistake. We ended up having to pay for the new motor ourselves out of pocket. Because of this, I will NEVER take any of my vehicles here again. Apparently, loyalty is a one way street with Goodyear.

I have had service here many times in the past 2 years. I can drop my car off and walk home, so it…read moreis close. Mike the service mgr is super nice and knowledgeable. They always do a great job, whether it be an oil change, new tires, tire repair/replacement, or new brakes. I am happy to continue as a customer at this location.

Paid for a/c repair and oil change they broke something else and refuse to communicateread more

They ripped me OFF! $1,750…read more Ask my guy Keith Cheeseman over on Indianola! They told me my best friends Ford truck was drivable after they "fixed" it. Bull CRAP! She ran into the wall at Bob Evan's when we met to go eat breakfast! You trying to K!ll someone??????

I have a 2003 Honda Accord. It's not really worth anything to anyone but me, because I primarily…read moreuse it for work. On March 30th, I took the car to Cheeseman's after AAA had told me that I had a bad pulley. I asked that the pulley be repaired, and also asked that the brakes be checked, as I had heard them grinding. Later the same day, I was told that my AC compressor had to be replaced, and that all the brakes were fine except that the front ones would need to be replaced fairly soon. I opted to just have the compressor repaired at this time. When I drove the car that evening, I still heard the back brakes grinding, smoke coming from the engine, and the turn signals and hazard lights were no longer working properly. I thought about taking the car back to Cheeseman's, but before I got a chance, they called me and told me that they had forgotten to charge the AC compressor, and asked that I bring my car back in so they could do that. I agreed, and dropped my car off first thing this morning. A short time later, I returned their call to learn that the AC condenser needed to be replaced. I was also told that the back brake shoes and drums had to be replaced. I found this odd as I was told the day before that there was no problem with the back brakes. I had also asked that the relay switch for the turn signals and hazard lights be checked, but I'm not sure if that was even done. They asked for another $750 to fix the condenser and $450 to repair the back brakes, after I had already paid $1100. When I first took the car in, I had asked them initially to let me know what the full cost of repair was going to be, as I wanted to make a decision as to whether or not it was worth it to have such an old car repaired. If I had known that the back brakes needed to be repaired, I would have had them do that the first time I took the car in, but the lady I spoke with on the phone assured me several times the brakes were fine and that the grinding noise was probably due to dust and debris buildup. Not only am I very disappointed that my car is not repaired, the turn signals and hazard lights no longer function properly and I can't even drive it because of the brakes. I feel pretty stupid and embarrassed for trusting Cheesman's with my car, and was literally holding back tears when I went to retrieve it. They had had great reviews and recommendations on my neighborhood Facebook page. I will be taking my car to another shop to have my car properly repaired, as well as to check the work done by Cheeseman's. Honestly, if I had known that the total repairs would be well over $2000, I prwould have started purchasing another car instead.

Keith Cheeseman is the MAN! I started taking all my cars to Keith. I loved it most when he would…read morelet me go into the garage and see what he was working on and how he explained it to me! He also told me about a bad truck I bought for my best friend Michelle. She nicknamed the truck Beyoncé Anyway...Keith told me if he would never let his daughters on the road with the vehicle; he wouldn't let the community on the road with it either! He loves his community and I love the Clintonville Community as well! I have many friends there! ‍ Drive Safe! Buckle up! Love you all!