Price was too high !!! Can get it cheaper most any place, including dealer. It's and oil change.read more

Let me begin by saying that the people here are pleasant, and if you are looking for an oil change,…read moreit seems fine. It isn't inexpensive, and they try to upsell you on lots of different things, but if you stick to your guns, you are in and out in a half hour with $100 oil/filter change. In my case, I always rotate tires with an oil change. My usual service place was backed up; couldn't get in before a long trip and I wanted to be sure I was on spot with my service interval before I left. After the oil/filter change, and batting away the upsells, the manager tells me they can't rotate my tires because my lug nuts are "swollen." So I never heard of that, asked him to show me, and what I saw was a scratched up lug cover from prior removal. He refused to perform the service. I went home, pulled out my lug wrench, and it fit the nuts just fine. I'm not really equipped to swap tires on my own anymore, so I went to another place a block or two from Valvoline. Although they thought it odd that I wanted a tire rotation alone, without the oil/filter change, they put it on the lift, and the tires were rotated ten minutes later. I'm frustrated because had they told me that they couldn't do them, I would have left; most places discount the bundled services. Wound up costing me more and taking more time. And the young man who impressed me with his manager title and six years experience left me questioning whether I'd use them again.

Highly recommend this Mavis location. We purchased two sets of tires over the past year and always…read morereceive friendly and professional service. More importantly the Mavis staff has helped with two emergency repairs. Recently the team helped repair an older tractor tire that we were having problems with! Service was perfect!!

Went in late February for an alignment and tires, was told I needed all new tie rods so I went…read moreahead, the alignment never worked, missed my mentally disabled daughter's appointment because I had to turn around, took it back saying my rack in pinion was broke, wow really I wonder how, the first stop set me back 1600 and it didn't work, then they so called fixed the rack in pinion that I paid another 400 for I April, it's now May and it seems as if my car is back to square one, sounds like tie rods are busted, I'm assuming the rack in pinion as well, worst experience car wise I've ever been through, now I've got to go to my other car guy to fix what they fucked up for about 2000. Paycheck to paycheck and you expect good work for that price and definitely got swindled, time to spend more money then a lawyer

Not trying to put blame on anyone but I've got a few problems. I've taken my Jeep in to get an oil…read morechange 3 separate times. Every time after there has been a problem with my Jeep. Every time the oil change last 2-3 hours. This last time it took 3 hours. When I went to go pick it back up one of the workers made a comment about how my Jeep is old. I'm just annoyed that I no longer have a car to drive and it's pretty weird that every time I go in something wrong happens in my Jeep.

About a month ago bought four tire for my husband for 750. Not even two weeks driving one tire…read morestarted have bubbles and they told him it was his fault ,and wouldn't give me full money back which was 170 .. would not advise going to them

I'm really angry that I bought into Cole Muffler's "your power steering fluid is bad" scam. They…read moreadded $70 onto my bill to change it, and now I find out that's a well-known scam. I didn't ask them to look at it; my car was there for exhaust work. Now I wonder if it really needed the full muffler replacement that cost $380. UPDATE, 2 days later: Mavis/Cole contacted me based on this review, and my husband was separately contacted after giving severe feedback in the customer satisfaction survey he got after this service. Mavis/Cole has reimbursed us for the full cost of the PSF replacement. The store and regional manager apologized for this happening and agreed it should not have been done. (I pointed out that I have a Mavis/Cole receipt from a couple years ago showing that they recommended changing the PSF just 6,000 miles after it had been done at the dealership, when obviously it was not needed--so I think this is an ongoing issue. Caveat emptor!)

Scheduled an online appointment through Mavis to get my oil changed and it was a good experience!…read moreThe only part that was a little confusing is which building to go to after I got the confirmation email, but there were people to point me in the right direction. The staff were very nice and the price was reasonable!

BRANDON the service manager was very knowledgable and practical in his guidance. Definitely…read morerecommend this location if you need repairs.

This is a great location. Sometimes these chain stores are dicey but at least at this location they…read moredefinitely want repeat customers. I never feel like I'm getting pressured into unnecessary repairs, and they've always been fair and honest. Once they even referred us to a local garage that could do the work at a more reasonable cost!

Service is quick and they use Valvoline Synthetic oil !! Pleasant!! Location is convenient to me…read morealso!!

Do Not Go Here! Went to change my oil after getting it done here during the winter and they…read moretightened the oil filter down so tight I struggled to get it off with an oil filter wrench plus they forgot to put 5/6 the screws/tabs in for the skid plate that covers my oil filter and drain plug. On top of that it is extremely expensive, cost me $190 for an oil change for a simple 5 quart 0-20W change that took them 15 minutes.

I bring my vehicle here every time I have an issue with my car or just need an oil change. John is…read morethe one there that works on it and he is very friendly and knowlegeable. It's always done quick and with very reasonable pricing. I highly recommend this shop above anywhere else. I will add, I had purchased a car from Sun Auto in Cortland (which I will NEVER go to again!) When I went in for an inspection and oil change, he noticed my subframe was rotted out and told me so that I could get it fixed as soon as possible. If it wasn't for him, I would still be driving on an unstable subframe. I love Ithaca Auto Service! :)

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

I had to pay for 2 oil changes in 1 week. I have been so satisfied in the past always 5 star…read moreservice. Last week I got an oil change and they said I needed rear differential fluid but the part was rusty so I would have to go to dealer. I went to the dealer this week and they gave me photo of cap leaking oil and said I had to do it again. Valvoline said they DO NOT CHECK if the cap is leaking so they would not refund me. What a mystery - they tried to do rear differential because that's revenue to them but they don't care if I leave the garage leaking oil?! Also the dealer verbally told me that I needed coolant and Valvoline said tough luck to that because the dealer didn't put it in the notes.

Yall not ready for this one for real. So mind you they said it was a 30 min wait but it felt like…read more10 years. but its whatever. so basically the assistant manager dylan changed the oil and james and the manager jacob. they changed the air filter or whatever thats fine. but tell me why the car broke down at a traffic light. and people had to push the car. And they left a tool in the car engine. but yall i cant give yall a 0 so ill give yall a 1.

Stopped in here on the recommendation of my sister and was super impressed! Jonathan had an very…read morewelcoming attitude and was very thorough with the car inspection. The entire process was less than 20 minutes and I was on my way. The other employees were friendly as well with their customers. I even found a $10 off coupon online to use! Next time I'm in the area I'll definitely return to this location!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Tunkhannock.

Have been going to these two guys for a long time, I have several vehicles that I've taken to them…read moreand they have always been very professional and they've always been able to service. They are a locally owned shop, which means they are not tied in to some large corporation not even in the valley. They've done everything from rotating tires and oil changes to replacing an engine in my 72 Pontiac convertible. Russ and George started this business by knowing what they're doing. They themselves have older muscle cars and newer also and they work on your vehicle as if it is their own is my opinion. They have always fixed what was broken and never had to inflate the price but if they see something bad they bring it to your attention and I've always trusted their opinions.

George & Ray offer quality service. They take care of all of our vehicles. From an oil change,…read moretires to brakes great job. Drop off my car and they take me to the office and get the work done that day. I call them to pick me up when finished. Couldn't ask for more.