Very good price and good customet service always lovely to…read moredo business with them Very good price and good customet service always lovely to do business with them

Had a tire blowout. Was able to get all four new wheels replaced in less than 30 minutes…read more Great service, timeliness & availability. Would definitely recommend & continue bringing my business here.

Found a nail in my tire and patched it right up. Service was quick, friendly, and honest. Shout out…read moreto Jorge for welcoming my son and I warmly Highly recommend!!

I called Larry's at about 12PM on a Friday and asked if there was any chance they had time to fix a…read moreleaking tire. The kind person on the phone said to come in now, and so I got there by about 12:30PM and was out of there by about 1PM. It turned out my tire was destroyed and couldn't be reasonably patched and they were able to provide me a similar used replacement tire, all for a very reasonable cost. Highly recommend based on their friendliness, cost, speed, and availability.

I had such a great experience at Richmond Tire! I came in because I had a nail in my tire, and they…read moretook care of it quickly and professionally. I was honestly shocked when they only charged me $15 because they put so much time and effort into fixing it. I even tried to give them a tip because I really appreciated their work, but they kindly refused to take it. It's so refreshing to find a business that is honest, affordable, and genuinely cares about helping their customers instead of trying to sell you something you don't need. The staff were friendly and respectful, and I left feeling very grateful. I will definitely be coming back here for my future tire needs and highly recommend Richmond Tire to anyone looking for honest and reliable service!

I had a very disappointing experience with Richmond Tire and would not recommend this shop based on…read moreboth the damage to my vehicle and the way my concern was handled afterward. I brought my car in after road debris caused a tire blowout and bent my rim. I needed the damaged tire replaced with a new one. During the tire replacement, my rim protector was damaged. I have photos documenting the damage. While the work was being done, I personally saw a young technician using what appeared to be a pry bar or similar metal tool around the tire/rim area. After the tire replacement, I noticed that my rim protector had been damaged. When I brought the damage to the attention of the manager/owner, he refused to take care of the problem and told me that I should have informed him beforehand that my wheel had a rim protector. I strongly disagree with that explanation. I brought my vehicle to a professional tire shop specifically because they are the professionals performing the tire removal and installation. I believe a reasonable part of professional tire service is inspecting the tire and wheel before beginning the work and identifying anything that may require additional care. The rim protector was already installed on the wheel when I brought the vehicle to them. Nobody asked me about it, nobody told me before starting the work that I needed to identify it for them, and nobody warned me that it could be damaged during the tire replacement. If the shop believed the rim protector required special handling or created a risk of damage, I believe that should have been identified and discussed with me BEFORE the work was performed--not after the damage occurred. I don't believe a customer should be expected to have the technical knowledge to point out every component or accessory on a wheel to a professional tire shop. If something on my vehicle could not be safely worked around, I would have expected the technician to stop and ask me before proceeding. What made the experience even worse was how the manager/owner communicated with me afterward. During our discussion, he became very aggressive in his manner and spoke to me in a loud voice. Rather than calmly discussing my concern and trying to reach a reasonable solution, I felt that my concern was simply being dismissed. I also personally heard him tell one of his workers that if they see me bringing my car in for service again, it is a "NO NO." I found that extremely unprofessional. I was not asking for special treatment--I was trying to address damage that I believe occurred while my vehicle was being serviced. Mistakes can happen at any business. What matters is how a business responds when a customer raises a concern. I would have appreciated a professional conversation, an explanation, and a reasonable effort to address the damage. Instead, I was met with an aggressive response, refusal to address the issue, and was effectively told that they did not want my future business. I have photos documenting the damage and am sharing my experience so other customers can make an informed decision before having their tires or wheels serviced here.

They just get things done. Got a flat? They'll replace it promptly…read more Need your brakes or rotors changed? They'll have it done in less than 30 minutes. No frills. Reasonable quotes. Prompt service.

I came in with a nail in my tire on a Sunday evening. I was helped right away and they additionally…read moredid an oil change. Thank you so much! I'll come again.

Fair and honest diagnostic, everything explained thoroughly and they did not overcharge or try to…read moreupsell me in something I didn't need. Very professional and timely service!

Highly recommend finding another business to service you vehicle…read more Called and made an appointment for 1pm for an oil change and tire rotation. Dropped the car off at 1pm and was told it should be ready by 3-3:30pm. Okay. After no phone call, I call at 345pm. My car still has not been serviced and was told there is one car ahead of me and that mine would be next and that they will call once ready. Now I've been without a car for most of the day and they close at 6pm. Well it's close to 6pm and still no call. Find a friend to drive me to the service center and they are CLOSED. My car, still in the same spot where I left it. What's the point of making an appointment? One technician on his way out says they are closed and i told him, yes but what about my car? I hadn't planned on leaving it overnight! He said I have to come back tomorrow when they open. Morning comes and I call and am told it's being serviced and should be done at 10am. I'm now without a car for almost 24hrs for a services that should take 1-2hrs MAX. I call at 10:15am and am told that they tried leaving a voicemail but my car is ready. Hahaha! Nothing in my call history sir! I pick my car which they compt the service bc there's no way I'm letting this go. and now I don't trust what they did. I receive the invoice that all fluids were checked. My windshield wiper fluid was low before with an alert on the dash. So to be sure I pop the hood and lo and behold! Still empty! I go back in and am told the technician has left for lunch. Of course. Im told I can pull up to the garage and someone will come out. No apologies, no our mistake. Like if I was the difficult one. Level of service at this place, it amazes me they are in business. And according to other YELP reviews I'm not the only one. Should've checked here first. Now you know.

I've been meaning to leave this review because the team at Big O Tires in Richmond has consistently…read moregone above and beyond. As a Branch Manager at First Alarm, we rely heavily on our fleet vehicles, so having a tire and automotive partner we can trust is critical. We switched to this Big O location after using another Big O for years, and the difference has been significant. The professionalism, quality of work, customer service, and responsiveness have all exceeded our expectations. What stands out most is the integrity of the management and staff. They've built a relationship with us based on honesty, transparency, and genuine customer care rather than simply trying to sell services. Whenever we've needed assistance, they've been available, accommodating, and committed to getting our vehicles back on the road as quickly as possible. As a company that also provides service in a different industry, we understand how important it is to build long-term relationships through trust, strong ethics, and consistently delivering on your word. This team embodies those values. A sincere salute to the management and the entire crew. Thank you for taking care of our fleet and making our jobs easier. We look forward to continuing our partnership for years to come. Highly recommended!

This is the worst place to take ur car! The head mechanic doesn't know what he is doing and needs…read moreto be fired immediately and both Kevin Beber and Luis Guevara are VERY dishonest and also need to be fired. They did work on my truck they didnt tighten everything back up to spec. All kinds of noises were coming from the area where they did the work. After I took it back to them to fix they send me a picture of my rack and pinion leaking and tell me this is why im hearing all the noise and it its not the work they did. I ask luis and Kevin why they didnt tell me this when they did the work the first time since they already had my car open and they both said I didn't pay $60 for an inspection even tho my bill was over $1500 dollars. So I took my truck and got a second opinion at another shop. The second shop said the COMPLETE opposite of what big O tires said. After the second shop did an inspection they said the work big O tire did was incorrect. They left the work they did VERY loose and not tighten to spec and that my rack and pinion WAS NOT leaking. The second shop tightened everything that was loose and guess what....the noises where completely gone. No more clunking or squishy noises coming from my car. If I could give negative stars it work be -5 These guys are a joke and got a bunch of apprentices working in there shop. Im surprised they know how to swap out tires. RUN FROM THIS PLACE AT ALL COST. DO NOT TAKE IT TO BIG O TIRE

I found the New Owners C.J. & Will to be Pretty Honest !!!…read moreAbout a Month Ago a Dashlam plit up.on my 2006 Accord EX.... It said ' DRL ' - ' Daytime Running Lights ' ( somebody translated for me )....' !!!! C.J. kinda implied - Not an Important Fix, but I chose to Replace the Bulbs as I hate Dashlamps Staring me in the Face !!! Only - I didn't realize dat ' Disconnecting the Battery ' Restets all the Monitors, and that can affect ' Passing The SMOG TEST ' when it comes time !!! Have bought Tires and Brakes here before. They were Honest that my Rear Brake Pads still had 50 % left on them !!!!!! In my Experience they were Honest. If u like a ' New Tire Flat / Blowout Warranty ' - this may not be The Place. Mr. C.J. Singh was Honest they don't sell those !!!!! All in All they're Good to Work with !!!!!!

Do they serve Black people??? No really, I mean it do they? So I came here because it's down the…read morestreet from where I live, and I wanted a simple thing for to get air into my tire. However, I noticed that as the gentleman in front of me pulled in, they decided to close up all of their base. That was interesting, considering the fact that they were going to be closed in 32 minutes. They say they close at 7:00 and at 6:28 they were closing up for the day. It wasn't like they were servicing so many people, they weren't gonna have time to get to us, there was no when they're getting serviced. The red headed manager was talking to the person in the car in front of me and took a long time talking to it. I eventually noticed that he was signaling for me to drive around to the other side of him and that's when I noticed that the man he was talking to was black, like me. This guy pulled off, after being told that they were closed and that they couldn't get any tire service. I explained my situation and told him that I just wanted to get air for my tire. I bought my tires at their sister station and I tried to put air into my tire and it wouldn't take. This guy said that he couldn't service me because they were emptying the air tanks and that it would talk 1/2 hour or so to turn it on again. Are you kidding me??? So I had to drive two blocks home on a tire that was flat to my rim. But, I was very lucky because he told me to go to two other tire shops in the area, something I would not have had to do if they would not have closed 32 minutes before they advertised. This reminds me of the southern stories I've heard of when Black people are driving through the south and wanted to find a hotel. They pulled into a hotel where it said no vacancy, and once the person operating hotel saw they were black the no vacancy sign would light up , I see their "no vacancy" sign or their "I don't wanna serve Black people sign" and it is time for them to close! I also want them to know that I sent my money elsewhere because I want to work with people are willing to give tires, the Black people and that should not be hard. This is my second interaction like this where I felt like I was turned away. I love the idea of having a tire shop down the street to get service, however, I hate the fact that I go in and I'm treated like a second class citizen. Maybe they do this because they are under new management. Maybe they don't like money from black peoples in their neighborhood. But the next day I drove almost one mile away and got proper service. They found the hole and offered a new or used tire, as they should. Because they actually want to service their customers.

How refreshing it is to go to a tire shop with friendly and competent people. This is a family…read moreowned business, and they treat you like family. Reasonably priced, honest, and reliable. I am a woman, and I feel safe at this tire shop. The customer waiting area is outdoors so bring a jacket if it's cold. You can also walk to a taco truck down the street or get some aguas frescas across the street. I will keep coming back to this tire shop because they know what they're doing. They are there to fix your tires, and replace your tires. They don't pressure you into buying new tires, unlike other tire shops I've visited in the past. They specialize in working with high end rims, and they take extra precautions when repairing them. I always make sure that I tip the tire technician who works on my car. A little gesture of kindness goes a long way.

Donny, your ego does not change the facts…read more When I called to let you know that my brakes were making a loud banging/scraping sound every time I braked, I was calm, respectful, and simply letting you know something was wrong after paying your shop to do my brakes and rotors. I was not yelling, cursing, or being disrespectful. Instead of handling it professionally, you personally cursed me out, called me a liar, told me I was no longer welcome there, and laughed while saying that if my brakes had been installed wrong, "I'd be dead." That is not funny. It is not reassuring. It is completely unacceptable from any business owner, especially when someone is calling about a serious safety issue. I then went to another professional brake shop for a second opinion, and they confirmed that the left rear caliper was missing a bracket bolt, and the bottom bolt was hand-tight/loose, which was causing the banging/popping sound when braking. So yes, there was a real issue, and I was absolutely right to call. I had been coming to this shop for three years with no issues, spending my money here and trusting you with my vehicle. That is what makes this even worse. The moment your shop made a dangerous mistake, instead of taking accountability, you chose arrogance, hostility, and intimidation. Honestly, I should have taken legal action. When a customer calls to report a serious brake issue after your shop performed the work, the response should never be insults, laughter, and banning them from the business. I called because something was wrong, not because I wanted an argument. It may be cheap. It may be convenient. But if something goes wrong and you speak up, be prepared for the owner to protect his ego instead of protecting his customers. You do not ever have to worry about getting my money again. I will never return, and I strongly caution anyone against trusting this shop with brake work or anything safety-related.

Thank you so much was a pleasure working with you, professional and quick nice people highly…read morerecommended to anyone in the area

I wouldn't come here at all. Came here to get two tires. Patched was quoted a price and was charged…read morea higher price That was agreed on. Also at the time I had brand new rims that I took care of on my truck. And they ended up scratching the edge of my two rims, where the wedge, the metal bar in between and chip off the paint on the edges of the rim after they install the tires, I noticed the damage, and I brought it to their attention, and they were mad at me because they said that I was falsely making up the story that it was already like that. They never took a accountability for what they've done. Those rims were expensive.i had spoken to the owner of what there employees had done and he said that it was already like that i was upset and left

Great service . Gave no issues . The manager made sure eveything was proper . Will definitely be…read moreback

Perfect service they're really amazing people Very experts…read moreand professional Highly recommend