My wife wanted to get landscaping done, and we are complete newbies when it comes to gardening, so…read moreI looked for some quotes from professionals to get this work done for the first time. We had a few quotes from other companies, which were all AI generated with no description of what we would actually be receiving. There was no soul behind the quotes or discussions on what we wanted to do. No one seemed to care about putting a personal touch to doing business with us. Then we spoke to Jamie Remelts from Knapp Valley. She showed attention to what we were looking for, explained her vision, and shed light on some information on some existing plants we had in our front yard. She seemed genuinely excited to transform our weed ridden front yard for us. The quote was detailed, explained the gameplan, and was a fair price for what we wanted. They also had a stellar warranty offer on any landscaping done, and even though some of the plants we received are struggling, Jamie has assured us if it comes to it, it will be covered and we can receive replacements if it arises. Anytime we've reached out to Jamie, she has been extremely responsive and timely, and has comforted us on any situations that came up. They accidentally knicked our internet line during the landscaping, causing our internet to go out, and offered to provide a replacement wire until we could get the new internet cable installed. They also came to pick it up, and made things right, and were apologetic about the predicament. I believe what matters most, is not how perfect an experience goes, but how mistakes or issues are resolved. And they really made things right on any issues that popped up. We were told payment would be once the job is complete, but didn't receive the invoice for a few weeks. Payment was easy, we just drove to the main store and talked to the front lobby people. If you are new into gardening/landscaping, I highly recommend Knapp Valley Gardens and to ask for Jamie. It is very exciting to see our plants budding, and I am excited to buy more plants from Knapp Valley Gardens to expand, and get our backyard landscaped in the future. I did not realize how enjoyable it would be to pick weeds out of our yard, and watch plants grow!

What has happened to KVG? Hired them to weed flower beds, I get the drift they can't keep help…read morebecause of how I was treated. What I perceived as a customer service complaint the owner perceived as hostile environment for his workers. First day was the foreman and a worker, the worker I was watching in the backyard he approached the flower beds with an attitude throwing his hand at the beds moving to another without fully weeding. He hated what he was doing for $50. an hour I expect someone who loves what he is doing. I told the foreman quit at 11:00 when they arrived at 8:30. The worker quit at 10:15 and went out to the truck brushed off and was just standing there, my whole backyard looked horrible half ass. I opened the front door and yelled to him I was paying till 11:00 am. He went to the backyard and was ripping the weeds with both hands breaking them in half throwing them all over the grass along the length of the bed. He now was displaying a temper tantrum. This is what I'm paying for? I had a new team the next visit I told them to work till 11:00 he said I take my break at 10:00 he came back at 10:15 worked till 10:30 and left they were gone! My last team was a lady solo. She was doing an excellent job moving along the backyard quickly and throughly. I went out to tell her she was doing an excellent job. I went out to tell her I had to be to a funeral at 10:00 and I would be leaving. She said "I'm about done and I will be leaving shortly" I get my bill and she charged me an additional 1 1/2 how can that be when she was about done with the yard. So I call the office to complain I have had it at this point, I find out the first worker quit after the first visit and they listened to my complaint and they would have someone call me back. Well that first foreman called me back told me they would not be servicing me anymore because I'm not the right fit for them. i couldn't believe what he was saying, all I wanted was good customer service. I asked for Mike the owner to call me after all we have had a good working relationship for a couple decades on many projects in my yards I have had through the years and I have never complained once! And I spent several thousands of dollars. What I heard from Mike I couldn't believe he said it's another world out there and he has to side with his workers because it's hard to keep good help. So basically customer service meant nothing and my years of loyalty and money meant nothing. I'm a person who worked in a factory with 2 (15) minute breaks in 8 hours standing on cement floors mentality till I was 59. Now we have to coddle 20 year olds or they quit.

Very conscientious. Mow in 2 directions to provide a nice cut. They have to go down a hill to do…read moreour backyard. It can be tough getting the mower back up if the grass is wet. They have come a day earlier than usual if rain is predicted our normal day. Their fall clean up is very thorough. They even clean up the street. We've also used them 3 times for some landscape work and we're pleased.

Great communication, timely response, excellent service. They do our lawn treatments and mulch…read moreinstall in the spring. Highly recommend.

Worst contractor we have ever dealt with. Promised all and…read moredelivers nothing. See pics of our driveway in which a crack occurred in 6 months and is still not fixed. Left broken concrete in our driveway for 5 days and running. Smooth talker with NO delivery! Awful!

I can't say enough good things about this company and the work they do! They re-did my driveway and…read moregarage and FAR exceeded my expectations. They are hard working, and when it comes to cost they are very reasonable. Do not look any further, these are your guys if you want a concrete job done RIGHT! -Katie

I have hired Out Back to install fencing many times over the years, and will continue to call on…read morethem. They make certain it's exactly the way you want each step of the way, and even do custom jobs. I am so happy with the excellent results, and Rob and Nick were cheerful (even though they had to finish the job in the rain!), careful with my yard and property, hard-working, and honest. You really can't ask for more.

We hoped to have a beautiful fence put in and on deadline. I could not have asked for more. The…read morework crew was respectful, interested in ensuring that we got the fence as we hoped for, showed attention to detail, and wore their masks. The finished product was just as I envisioned. I highly recommend and thank Outback for a great experience.

After heavy rain in March our old ,worn and very large retaining wall washed out. I emailed Doug…read moreinquiring info about replacing the wall. He set appt. for estimate promptly. He was very polite and work began in May. Him and his team showed up exactly the time he said they would. Those guys were amazing. They worked so hard on a very hot day, accomplished all tearing out and 3/4 of replacing that wall. Finished the next day and put the fence back up. It looks great. I highly recommend Doug and his team, the quality of the work and their work ethics are commendable. Greatly appreciate them.

Fresh Cuts did an outstanding job for us. We had a boulder retaining wall installed, along with…read moremajor clean-up in the back of the yard and installing two planting beds. Communication before the job was excellent and the team arrived promptly at the planned start time. They were so well organized and hard-working that the job was finished by lunch time. And the result is exactly what I had hoped for. The wall is beautiful and adds so much to our backyard. I highly recommend Fresh Cuts for all your landscaping and yard care needs.

The pump on our septic system stopped working, this was in a January cold snap. Tom from Shultz…read moreSeptic in Cedar Springs took the time to explain and advise me on what likely went wrong and what to do -- so of course I hired Shultz to do the needed work. Even though the weather was very cold, the company got the work done and quickly. My husband thought the price was reasonable. I was very impressed.

TERRIBLE!!! DO NOT RECOMMEND!! When scheduling the drop…read moreoff time, the person on the phone was so helpful and friendly, we thought we were choosing the right company. SO WRONG! We put out signs as requested to place in the right spot. They COMPLETELY tore up our yard and got stuck in a grassy area. Had to be pulled out and tore up a part of our yard that they shouldn't have even been near. They marked up our cement driveway as well. When we called to speak to someone after arriving home to this disaster, the owner was belligerent and rude, not apologetic at all. He said nothing was wrong with their service and that he fixed it himself. ABSOLUTELY HORRIBLE SERVICE!!

Forrest Green did an excellent job at our apartment complex in Kentwood . A very large red oak tree…read morewas split at the top making it a very dangerous situation to life and property. The crew came out right away to make the situation safe, took the tree down without incident, cleaned up beautifully and left...all within one day. Everyone that I dealt with from the very beginning were courteous, honest, and respectful. There are many tree services that I have used in my 40 years of business as our property is surrounded by many large trees. It's hard to find the right service for the job. In the futrue this company will be the first one I call because of the confidence level that I now have with them. In the scenario I described things could have gone vey bad at any moment. it was a very dangerous situation and they handled it with ease and professionalism. Not every tree service have the capabilites or equipment to handle this type of situation, it took special equipment which they provided. The prices are very reasonable for the excellent service. I guarantee that you will not find any better tree service, they will serve you well. As I mentioned before, I've have dealt with many over the years and Forrest Green and the crew are at the top of their game. Thank you, Brad,General, and the entire crew. Michael Gutierrez, Owner/Manager Oak Park Aaprtments Kentwood Michigan

Great company, price was affordable. Employees were professional and respected my landscaping. They…read morewere very efficient and did a great clean up. I would definitely recommend Brad and his guys for and tree with you may need.

We worked with Vera Flooring for hard wood flooring in our home and they did a wonderful job. G the…read moreowner was responsive and easy to work with. The quote came back very competitive and G and his team went above and beyond for us. Highly recommend Vera flooring for anyone looking for quality work at a great price.

Vera Flooring did a stellar job on replacing our stair treads and bathroom flooring. They worked…read morewith our schedule, and had great communication during the whole process. They gave a great price up front and were true to their word.