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    Hekker & Sons

    5.0 (3 reviews)
    Open Open 24 hours
    Updated 3 weeks ago

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    Pella Windows and Doors Showroom of Grand Rapids, MI

    Pella Windows and Doors Showroom of Grand Rapids, MI

    1.8
    (23 reviews)

    Pella is a terrible company to do business with, to get service after your install is like trying…read moreto get into Fort Knox. I had a storm door, a front door and all the windows in my home replace through Pella. They came out did all the work but when things needed to be fixed or replaced forget it. I had this work done maybe about four years ago and they have been terrible to work with to get something repaired. If I could do it all over again I would go with Anderson Windows. Really bad company to deal with. (Pella) I don't post but I just had to let people know to run in the opposite direction when U hear the name Pella. I had to call Handyman to get my door taken care of. They had no problem taken (Pella) my thousands of dollars but refuse to fix things when they aren't working properly.

    Had French doors replaced with sliding doors. Called Pella they sent out a salesman. We chose one…read moreof there better sliding glass doors. The day they were to be installed the installers went to the wrong house. Got that corrected and they showed up two hours late. Went right to work removing the old doors. Started installing the new doors and it didn't fit but the installers said they could make it work. The new doors were missing a clip that holds the glass to the frame. Installers said they would send out support to fix it in a day or two. Then when they left they ran into the garage breaking the siding. No word from Pella for two weeks so called to find out when they were going to send someone to fix the window and garage. They said they didn't know there was a problem. Will send someone out. Waited two weeks, nothing. Called again, they said they didn't know anything and will take care of it. Called sales person, he was going to take care of it. Got a call from an employee who wanted a written statement and photos. Sent information and she said she would talk to management. It's been three months and nothing has been done.

    Hekker & Sons - roofing - Updated July 2026

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