Maintenance takes forever. I've literally been waiting 14 months to get my cabinets fixed. They were supposed to be redone when I moved in but they're still not fixed. My neighbors waited 4 months to get their dishwasher fixed. At this point, my packages get stolen pretty regularly. Management doesn't care. Gates around the complex are always messed up or left open. Pretty much letting anybody, including homeless people, into the residential area. It's nearly impossible to sleep with the new bar next door. Loud cars, music, police lights, and bar goers make it unbearable to lay in your bed while the whole unit shakes and windows light up till 2am. Heed my warning. Stay far away and look somewhere else. There's so many better options. read more

Tinsley Place - Busted gate - Apartments Near Me - Waco, Texas

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I originally was going to be the bigger person and not write this but I can't In good conscience not share my awful experience renting from here for 2 years. I moved here December of 2021. When I moved in I filled out my maintenance requests. 2-3 months later it was a Wednesday I had gotten home from work early around 2pm. I heard banging at my door. Me thinking it was just some delivery thought they would just go away. I had just gotten out of my scrubs so I was in a sports bra and spandex shorts. When I realized the knocking wasn't going to stop I ran for my bedroom trying to grab a t shirt. To my surprise 3 men started to open my door and step into my apartment. I made them leave and they just stuttered saying they had to complete a maintenance request for a lightbulb. I said no I don't feel comfortable with you being in here while I'm home alone especially not after what had just happened and I asked them to leave. This left me very unnerved and unsafe feeling. I had told the manager my concerns. They are supposed to give you notice when you have a pet to prevent the pet from getting loose. The first couple months I lived here a bulk e-mail was sent out saying that maintenance had let out someone's golden retriever. So I was shocked that they were trying to change the lightbulb and I had no clue. A year later I downsized to a 1 bedroom apartment in the same complex because I was desperate. When I moved in the walls were covered with dust after they supposedly cleaned it and it reeked of smoke. I emailed the manager and that's when they said some work needed to be done on the ceiling repairing/replacing Sheetrock above my water heater and living room ceiling. They told me that this was going to be able to be completed relatively quickly but that I would not be able to stay in the unit. I paid a lot of money every month to stay in my apartment so I asked if they were going to put me and my dog in a hotel for the few days the construction was going to take place. I'll attach their email response. I did not feel comfortable breathing in all that dust, I did not want my dog to be there with people I did not know walking in/out. They told me they were going to install a lockbox so the vendors would have access to my apartment without one of the Tinsley place employees present which I was not ok with. At this point the manager had offered me an empty unit to stay in which obviously wasn't going to do anything for me because there was no bed. So I had to stay in my place during construction. My place was messy and my couches got covered in drywall dust and debris. That whole week was awful. I felt so unsafe. I ended up getting a pet cam and set it up in my apartment so I could check who was going in and out of my apartment throughout the day. It was miserable and they were not empathetic at all. Another issue I had was their record keeping. My truck and dog were previously noted under my old apartment I had a sticker for my truck and paid monthly pet rent for my dog. I had gotten multiple emails saying they didn't have a vehicle in the system for me at my new apartment they also did not have my dog registered even though I had been paying pet rent. I also had an issue with the parking. There were limited free spots for residents and the same car was double parked for days in a row taking up multiple spots. I emailed management and they said it wasn't registered and they would have it towed. It sat there for a whole other day taking up two spots which is frustrating for those of us tenants who are responsible. There were also problems with the exterior of the apartment, I couldn't use my porch because the pigeons would poop so much that it was disgusting, I'd find cracked open eggs, grass clipping and piles of poop on a weekly basis no matter how many times I swept. Residents were also lazy and piled their trash outside already overflowing dumpsters and piled up bulk trash right in the middle by the BBQ area. Just what you want to see first thing in the motioning huh? Below are pictures of the trash on a good day. All in all it's not worth the price you pay to live here. I could continue going on about how poorly this place is managed. If you do choose to live here, take pictures of everything. Only speak to them through email so that you have everything documented, or just don't live here and save yourself some stress. read more

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First they deleted my previous comment. I have been trying to fix a water leak for the past three months and it's still there. Now they are trying to charge me about $2500 for "early terminations fee" when I had given notice two months ago about moving out the end of my three month lease January 31st. Every time you try to contact the office they are not there and take about a week and a half to answer your emails. They also try to steal my packages . I had a mother leak under the bathroom sink that was never fixed and when I moved in my apartment was disgusting and it didn't even had a stove in it meaning they didn't even check the apartment prior to renting it out to me. I have been trying to find an apartment and every-time I have a tour and they asked where am at right now they all now how bad the place is and how bad management is which is extremely sad read more

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Honestly just horrible maintenance, I thought when they fired the old ones the new ones would be better but they aren't. They do the bare minimum and then they don't even finish fixing whatever you asked them to. Overpriced apartments for bad maintenance and management. read more

Would give negative stars if I could! Long overdue but this complex is extremely unprofessional, unkept, and not worth anyone's money. Lived here for two years (end of June 2021- may 2023) and within the first TWO months, discovered mold from improper dehumidification (nothing to do with me). When first brought to property manager's attention (Elizabeth), she sent a property wide email/text that we should be thoroughly checking our AC systems as if I were the cause of the mold. Mold guys came out, moved me out on a temporary basis to take down pretty much every wall. Mold exposed and on my clothes, furniture, entire pantry, kitchen appliances, fabrics, EVERYTHING! Had to buy completely new kitchen appliances, food, dry cleaners for clothes over $700 and no reimbursement from this trashy apartment. Found mold AGAIN within moving back not even a month later, was told all the mold wasn't removed the first time ( No idea why!!! ) and handled improperly by Liz once again ( She can't do her job ). Was relocated during the school year and forced to moved out, stayed in a hotel over a week (expensive) and then moved into the model home. Myself and parents had to get Liz's boss involved ( can't remember her name but she lit a fire under the incompetent manager). Was moved into a larger unit at a decreased price thanks to her, and this is within my last year of living. I would never ever recommend living here, unless the entire property is torn down for mold renovation!!!! When I very first moved in, my upstairs neighbor develop a respiratory infection she didn't know the cause of, once I found out about the mold I told her she needed to leave immediately and probably take legal action. Also, they issued no warning, notice or information to the surrounding apartment units about the mold, I was telling my neighbors on my own time. I must admit things always look better on the outside but having an incompetent property manager only concerned with cleaning the damn pool, only red flag you need. Attached photos of both times (August '21 and June '22) read more

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I've lived at Tinsley Place for 9 months. I was "locked" out of my apartment one evening after a storm came through while I was out and tripped the GCFI outlet that the garage door was plugged into. Because of this, the garage door wouldn't open. The privacy locks on both doors and all windows were locked. The apartment service technician came out at 9:30 that evening and verified there was no way to get in. The next day, Emery called pop-a-lock to come and after 2 hours, the tech gave up. It was then I realized that this place is a fortress! I definitely feel very the apartment is secure! Emery then called a garage door company and stayed until the tech arrived and was able to get into the garage door. Thank you Emery for the fantastic customer service and making sure I was back inside before leaving for the day. read more

Horrible apt's front desk lady's are nice when you move in but after they will hang up on you. They tow your cars multiple time we wasted 600 dollars because of them and when we told them we didn't do anything wrong they hung up on us again. Will never move back will never tell anyone to move here and will never speak to the bitch up front again. Oh and also the inside looks nice but after about 3 months the glue stops working and stuff falls off and drains get plugged also more than likely your disposal will clog every month or so. read more

We have lived in Tinsley Place for over 10 months now and will soon be out of the apartment sadly. The complex is fantastic and the management is beyond belief. The ground are clean, the townhouses are incredible- lots of space, cool design, a garage and great kitchen and countertops. The outdoor kitchen is new and really excellent. I have stayed in many apartments, but I have to say this is the best managed property I have ever stayed in. I have a work apartment in Boston and the apartment , while nice, does not have the amenities or the management care of Tinsley on Cleveland. I also want to single out Wendy for her incredible follow up and response to any issue we had. She is really the best. The prices are reasonable and the location is so close to all the restaurants near Baylor. Tinsley is awesome. read more

Lived here for about 5 years when I lived in Waco, by far my favorite apartment complex and loved the area.

They have a new manager Brandon who is great to work with, and timely in responsiveness. I had a disagreement over fees based on my lease, and he was willing to work with me and we came to a fair agreement based on the terms. Great people to work with! read more

Tinsley Place Apartments is a wonderful place to live, so do yourself a favor and look no further. I called them 2 months before my move, (spoke to Liz) visited them first, then all the other apartment complexes in the area. Nothing compared to what they were offering so I had to come right back to them to them to sign the lease. The other places in Waco left so much to be desired, because you get what you pay for. Tinley Place's apartments price point is a bit higher but it is also very decent and its affordable. Living here alone as a female I always felt safe. When I did have an issue it was dealt with fairly and efficiently. Liz, Liz, Liz is one of the best things about Tinsley Place. She spoke with me before I moved to Waco, she helped me out tremendously while I was there and she is ALWAYS so pleasant and supportive. If upper management is reading this please give Liz, a promotion, shares in the company, and her flowers. SHE IS UNMATCHED. I also had the pleasure of meeting Kathryn who also works in the office she is also super super helpful. Alex the maintenance guy is also AWESOME. He was alway willing to help and I never had to wait like other places. Thank you so much for a wonderful time there. ***I had to move back home because of the Pandemic, otherwise I would still be at Tinsley Place..... Marla Martinez read more