OK, the reason why I have chosen to give this practice 3 stars is because up until about 2 years ago, they were awesome and for that I have to give them some credit. Always helpful, efficient, understanding e.t.c. Then things started to go titanic. First of all, one of the receptionists discussed OVER THE PHONE what I had said to my doctor, with my mum. The simple truth is that they didn't know who was on the phone. It could have been anyone, and I didn't think that they were supposed to disclose info like that without your permission. Then they put the icing on the cake a few months later, when I suffered a grand mal epileptic convulsion in their waiting area. From my understanding, they pinned me down while I was having the convulsion (which for the record is something you must NEVER do) and then afterward, let me walk out of the surgery not knowing who I was or what I was doing. All I knew was that one minute I was in the surgery and then I was in the middle of the main road that runs nearby. Even my neurologist was boggled at this when I explained it to him. When I returned for another appointment, the doctor I saw made fun and when a complaint was made by my mum regarding their conduct, the doctor she spoke to managed to make her feel bad about me having a seizure in front of all the other patients. Deeply unimpressed.
Since I switched my doctor at the practice about 6 months ago I have not had any further problems. If none of this had happened, I would have actually been inclined to give 5 stars. Pity. read more