I am the MOB. We had a wonderful experience at Unbridaled. It was our 1st day dress shopping, & 5…read moreof us went (both moms, MOH, godmother, & bride). Kristin (manager) had been in touch with my daughter prior to the appointment & suggested sending pictures to give an idea of what she wanted. She had pulled some dresses & showed us where others were to look at based on our budget. She was *wonderful* about helping us stay in budget. When we tried to push the limits -- even tried to go above -- she was so sweet about reminding us so we wouldn't possibly fall in love with a dress beyond the budget we had planned for the dress.
We had more dresses than we knew what to do with! It was so hard to narrow it down. Bridal shops typically keep dresses in an upper-mid size range so more brides can try them, so she clipped every dress my daughter tried on (she's about a size 6). We loved so many! We thought the bride made the fitted skirts look amazing, like they were made for her, but she wanted an A-line. Although the dress I loved most was fitted, Kristin really listened to the bride, who said she didn't like the way she looked in those. Even though I loved it, I wanted my daughter to be happy with her dress on her wedding day!
One of the exact dresses my daughter had texted Kristin was actually at the shop, & she had pulled it, but she waited until the end to show it to us because it was out of our desired price range. She made absolutely sure we still wanted to see it. We did.
It turned out to be the one we all mostly agreed on, but it was fitted on top of being out of our budget. I told my daughter we would boost the budget if necessary. Kristin even got a capelet that went with the dress from the back and said we could buy that to save money if it fit; it was one another bride hadn't been able to use. She also put an A-line skirt over it so my daughter could see the lines, which helped a lot, but she still wasn't sold on it. We were there beyond our appointment time (Kristin never said a word or made us feel rushed), & we had to leave quickly to get to our next appointment. (I won't trash that other shop here, but note: an elegant shop interior with a zillion dresses doesn't equal a great experience. Don't judge a book by its cover! We would take the simplicity of Unbridaled's interior & their stellar help over that other shop, which was unhelpful and downright rude!)
My daughter texted Kristin while we were at lunch & explained why she thought she was having a problem with the dress & decided she might like the fitted in that particular dress. We were welcomed back even though we didn't have another appointment scheduled, & Kristin stayed after closing to help us. She let my daughter try the dress on again along with another one she had liked. We were pretty sure we had found the dress, but my daughter was still cautious & not overly excited about it.
That evening, my daughter realized why she was having a problem with the dress. The one she liked online was a slightly different color. Unfortunately, the only one her godmother & I could find in that color was in Atlanta. We were trying to figure out how to get to Atlanta in time for their trunk show since my daughter had gone out of town in the opposite direction! She talked to Kristin, who said she did have a swatch (the same thing we were told by every shop we called that was within a 10-hour drive of us...) But she also said she had one of the designer's dresses in a color that was very close and would do whatever she could to help us.
Meantime, my daughter & I started texting each other more dress pics. Everything we liked was unlike any of the dresses she had originally shown Kristin. We decided we needed to shop more. After she got back in town, the two of us went back to Unbridaled for another appointment. Kristin had dresses pulled, & my daughter apologized for changing her mind. Kristin brushed it off & got right to helping us find the perfect dress. After at least a half dozen more dresses, Kristin said to hang on, that she had an idea a little off the wall. She came out with a dress from the back. My daughter put it on, & we were struck almost speechless. My daughter kept looking with wide eyes & a huge, stunned smile. My mom was on Zoom on my phone, so Kristin Facetimed the MOH from her phone so she could join us, too.
We walked out of the shop with the dress that day. At the LOWER end of our budget! We are doing minor alterations, but if she *had* to wear it as is, she could. Meant to be. It was in nearly perfect condition, especially considering it had been tried on by many brides. Kristin steamed it while we went to lunch & had it ready when we walked in the door. Every time we look at it, we are dumbstruck again. We knew the moment we saw it, & it is all thanks to Kristin & her dedication to making the bride happy!
Kristin is no-nonsense, knows her job, & does it well; answered texts even after hours & went above & beyond. THANK YOU!