Got some boots from these guy through Pinto Ranch (online retailer). I had to do several returns…read more All of the boots I had absurdly poor quality control. Poor stitching, cosmetic damage, separating welt and outsole, stitching on the outsole pulling all the way through creating a hole into the boot, stitching past the pull loops onto the shaft, etc. Unbelievable. Go custom or steer clear I guess. They had such a good reputation.

I have purchased many Black Jack boots and have always been pleased with the quality and price. I…read morehave had several custom pairs made, which fit perfectly. Today, my wife and I had the opportunity to meet Gerardo and Sergio Guerra at the boot factory. We were treated most respectfully and given a factory tour. The boots are truly hand made by genuine craftsmen (both men and women). The quality of workmanship was matched by the quality of materials. Highly recommend Black Jack Boots. Bill from Kentucky

While in El Paso Texas we stopped at the Tony Lama Outlet store to look for a pair of boots for my…read morewife. Unfortunately the selection her size was small and a bit overpriced especially for an outlet store. she couldn't find a pair she liked so we left.

Just moved back to Texas so I needed some new boots. Andy was super helpful and got me squared away…read morewith some beautiful cognac conquistadors. Even got the belt to match! 10/10 would recommend.

Awesome service and prices. They also have a huge selection of all kinds of boots. We didn't have…read moreany trouble finding boots for all members of the family

I spoke with John over the phone a few days before to confirm they had several exotics in my size…read more He called me back and informed me what they had and informed me of a ten percent discount for military and veterans. I then called the day prior to confirm again they still had the boots. They had sold one of the pairs. I was driving cross country with my Brother in Law and had stopped in to this store many years ago when I was in the Marines and picked up two beautiful pairs of boots. This is my reason for venturing back to this location. I purchased five beautiful exotic cowboy boots and couldn't be happier as I have been planning on coming back to this store since 2016. John and a helper in the store were extremely helpful and I could not be more elated with my purchases and experience.

I went to the store thinking I would be able to purchase the Bostons without the soft foot bed in…read moredark brown. The store had almost zero in stock and all, but one pair were the soft foot bed. In addition to that, the mark up on the shoes even after a military discount is ridiculous. I will just go online and purchase my shoes for now on.

We are fortunate to have this store here in El Paso-they have all the styles and the new items look…read moregreat! This is a great shoe if you are going to be walking g all day.

Went in today and got some beautiful shoes! . I didn't like the unisex fit on the previous converse…read moreI've bought, but discovered today that they have women's sizes!!!! The gentleman that helped me had great customer service. I think his name was Elijah.

Well they tend no to notice anyone walking in the door, and they cant even get the custom converse,…read morewhere you can put your name and stuff, they just say 'go to our site'. Ive been to many that have computers there, so you can make your own, and you can pick up at store.

I always come here thinking I'll find shoes but I haven't yet! They either don't have my size or…read moreany I like. The good thing is they're right next to Burlington. They carry the same kinds of shoes. If you don't find them here, they may have them at Burlington. The shoes are reasonably priced. I think they used to have more options in the past. A part of the store has empty shelves. I was looking for some heels for a quinceanera the last time I was there. They offer shoes for men, women and children. Another plus is that there's handbags and accessories for women like earrings, necklaces, etc. I like some of these items. The staff is always friendly and willing to help. I'm not sure when I'll return but I know I will. Maybe just maybe I'll find something to buy next time. Overall I've had some decent experiences here minus an actual purchase.

Hands down one of the greatest place to get name brand shoes at a discounted price. My wife and I…read morestopped in while passing through El Paso and found it hard to not fill our car with new shoes. If you like saving money giving you the ability to buy twice as much this is your place. I wish they had a store Chicago! The staff was also very friendly and helpful. Edit: typos on the phone.

I just found out today how ignorant I am about El Paso....did you know we have a Guinness world…read morerecord holder for the world's biggest boots here in El Paso? They just happen to be in one of fashion's most celebrated artisanal boot maker's workshop right here in El Paso (which is apparently also the boot capital of Texas). I present to you Rocketbusters. I read about them thru a business journal about apprenticeships and how they mentor young folks in trade crafts. I had been up til then, saving up pennies to visit Heritage Boot Co. in Austin, since I only heard about them making custom boots. I can't believe we have our own artisan boot maker's here as well! Duh me, right? ‍ As soon as I found out, I messaged them to visit and they told me to call. I was able to get a last minute appointment and they were gracious enough to show me the process, their workshop, and some of their beautiful works of art. Their building is in downtown and I've actually been in their parking lot for the farmer's market, so it's a cool area. We walked up and saw a huge horse on top (ask them about it) and doubles as a weathervane! The workshop is super cool, they have some really cool art as well as the beautiful boots on display to show off their work. You can touch, smell, and see the master artisan's work in the designs. The world's largest boots (real boots with leather, sizing, etc) are also on display and even their restroom is cool! They showed me samples of the designs that they did for charity, movie stars, celebrities, etc and each had a cute backstory. My host was kind and very knowledgeable. The things that they can do to leather is incredible! They also had a huge display of all sorts of boots, mules, and even children's boots, all custom made. Prices start at $1200, which is eye opening, but considering the work put in and the lifetime of the boots, it's actually a deal. Why the cost? They start by hand measuring your feet, since no foot is alike, this is crucial to having a custom fit. I didn't get to do it since it was so last minute to squeeze me in. They then discuss the design and the creative process begins, some designs can take 2 months, some 2 years, depending on the customer and if they like what is being designed for them. They hand draw, cut, and paint the leather designs...some like the mermaid, will have over 50 passes of paint and dyes! It's meant to soak into the leather and have staying power over the lifetime of the boot. That's quality you can see. Some of the designs were so intricate, it looks like actual wood! They train local artisans and keep them on as a full hire should they want to stay. I love that the traditions and expert knowledge gets passed on in hands on training. Come out if you're interested in supporting artisans in our backyard. People from all parts of the world order from them, but we can actually see the process, feel it and see our custom order locally! I know what I'll be saving my pennies for in the next couple of years! #supportlocal

Wow! I'm impressed that this place doesn't have any Yelp reviews yet! I visited this place in…read moredowntown El Paso last month, and thought it was one of the most unique and coolest places I visited on my trip there! I called the day before my planned visit to request a tour. Rocketbuster Boots prefers that visitors who want a tour request one ahead of time, just to make sure that someone is available on the day and time of your planned visit to give the tour. Didi provided me with a fantastic and free tour that lasted about an hour. She was so awesome and friendly!! She provided me with the history of how Rocketbuster Boots started, explained the process of how clients decide to order their custom handmade boots, introduced me to some of their seasoned designers and also to some of their interns who were diligently working, and then took me down to the basement where the boots are polished and sanded down, then hung to dry. Although the tour is free, I still gave Didi a tip for taking the time to show me around, especially since she was taking time away from her lineup of boot orders to provide the tour. Didi even introduced me to Nevena, a super kind lady who owns Rocketbuster Boots and makes sure that their operations run smoothly on the weekdays. I was astounded to learn that celebrities like Arnold Schwarzenegger have bought at least 80 pairs of boots from here!! How can anyone wear that many pairs in a year? Apparently, he is one of their biggest customers! I got to see and touch some of the really cool boots that were already made! A pair starts anywhere from $1000 and as high as $4000! I can't afford any of these! But they are really nice to look at! Some of the really fancy boots even have Swarovski crystals embedded in them! If you're ever in El Paso, I would highly recommend you to check out this place! You will be very amazed and learn a lot!! There are so many cool and fun photo ops, too!! And everyone here is really friendly! Rocketbuster usually has their own private parking lot for visitors and customers. However, on the day I visited, the lot was blocked off for repaving and renovation. So I had to park in one of the independent parking lots about a half block away, next to a courthouse. The independent parking lot was alright because it cost only $3 for at least a couple of hours. And it's better to park there than to risk getting a ticket from parking in timed or restricted areas.

Bought a couple of cowboy hats, Rafa shaped them for me Very…read morepleased with the hats Thank you

Got a Resistol shipped from El Paso to Lubbock and it arrived very quickly and in immaculate…read morecondition. I would definitely do bidniss with Starr again in the future.