Took my watch there to have the battery replaced. A couple of days later after wearing it whilst showering I noticed it was misty under the glass. I've had this watch for a year, and worn it whilst swimmin, showering and doing the dishes and like it says on the face: it's been water resistant.
Obviously, after replacing the battery the guy forgot to seal it properly. I figured that mistakes happen and so I went back to the shop.
The three guys working there, including the one who had changed the battery, were all rude and un-cooperative. They tried to tell me that it was my fault, and that the water losing its waterproof status immediately after they dealt with it was a coincidence. They offered to dry it for me, for a fee.
Outraged, I went to the jewellery shop nearby and told them what had happened. They agreed that the staff in Timpsons had messed up and obviously, just didn't want to claim responsibility. They said that it was a good thing I'd come into them so soon as the water could have done lasting damage. They also said that it was obvious from looking at it that they'd broken the seal, not bothered to close it properly and just didn't want to take the blame. They dried it for me, right then and there, for free.
Definitely not going back. read more