In the past, I have visited other branches of Timpsons to get my keys cut and always found the staff really friendly and helpful. However, I would certainly not recommend this branch. It should be great - it's in a fantastic location, right in the underground station, so you can call in on your way to other places. However, I visited recently to ask them to mend my watch, as the seal between the frame and the screen was peeling away. The man behind the counter had no other customers, but refused to lookat my watch, telling me there was nothing wrong with it. When I asked again, he sighed, put it under his magnifying glass and very rudely told me there was nothing wrong with it - although you could see the sealant peeling away with the naked eye. A few days later, the screen fell off. I would recommend Timpsons in general, but I'd advise you to stay away from this branch if you can avoid it. read more