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    Timothy J. Williams

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    9 years ago

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    Indianapolis Dental Designs - Comfort items

    Indianapolis Dental Designs

    3.8(12 reviews)
    13.8 mi

    I've had such a great experience with their office! So far I've had my initial appointment/cleaning…read moreand my fillings. They are very welcoming! They explain things thoroughly. Dr. Ingram doesn't rush whenever he has to come in to me! I couldn't be more happy with the services I've received! They are transparent as well! They walk you through everything and will show you images, videos etc to make sure you understand what's going on! I think the best part me be things you can ask for during your appointment such as a blanket! At my last appointment I was so relaxed and was watching a movie too! It was great!

    Unfortunately, my experience today was the last straw. I've been going to this office for about 10…read moreyrs and have been mostly happy. The hygienists have always been great. There have been few hiccups here and there, such as the dentist filing my front teeth on one occasion without my permission (Luckily, I stopped he before too much damage was done), and a staff member asking me about another patient who goes there, but was not there that day (HIPAA doesn't allow that). Today, they took me back and seated me in my dental chair. I was all situated and settled when someone I've never seen there before came in to tell me I had a past due balance. Surprised, because I always settle up before I leave, I apologized and started to hand her my card. It was for $35.00 from my last appointment. I've received for Invisalign, whitening, and this visit, I was going to schedule an in office whitening. So, I have gladly paid a LOT more than $35 at other visits, and I've never had a bill. She then told me it went to collections. Surprised, I said "you guys know I come here every 6 months, right? Could you have called or mailed a bill at least?" She said they emailed me. I told her that email is not an ok way to bill. I have never had an outstanding bill, and I always come every 6 months. She left and came back to tell me they had actually canceled my appointment because I had an outstanding bill. Nobody even called to tell me that my appointment was canceled!! When I went up front to get my receipt, the office manager tried to tell me that had I communicated with them, this could have been avoided. I would have GLADLY communicated back with them had I known. Then she said things like "I'm sorry you feel that way" and "that's our policy" Oh what a joke! I respect that policies need to be in place, but it is even more important to have brains working behind these policies. So, over $35 after I've been a patient for a decade and spent WELL over that out of pocket, they lost a client who was getting ready to pay a hefty price for in office whitening. Way to go!

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    Martin Dentistry - Fishers IN, Dentist

    Martin Dentistry

    4.4(15 reviews)
    1.7 mi

    Let's start with my obsession with my teeth. I'm a patient that never gets told to "floss more." I…read morehad never missed a six (6) month cleaning in my adult life, until the office staff went out of their way to insult and embarrass me in front of other patients. I have an illnesses which causes me to vomit frequently, sometimes with no warning. I had an episode while in the Martin Dentistry office some time ago. It's not as though they didn't know or hadn't seen it. However, after being late to an appointment which was rescheduled I was ridiculed. Call me silly but I didn't want to uncontrollably vomit all over the dentist or hygienist. Frankly, it's a health risk. I could've easily choked on my vomit during treatment. You can be the best dentist but with an unprofessional, patient facing staff you will eventually lose business. Side note, somehow the office suppressed my Google review. Now I consider them unreliable.

    So let's all just be real with ourselves, no one likes the dentist. I have found a few over the…read moreyears that I've liked aspects of my visit but not the whole visit. HOWEVER, I will say that this is the first time from start to finish. I changed dentist due to my work and location so this past winter I was looking for a new dentist. I asked a co worker of mine and she recommended this dentist. I did my own research and decided to give it a whirl. The front office staff was great. And my hygienist was knowledgable, talked me through everything and even made a note in my chart about preferences much appreciated. Additionally, they do provide fluoride for their adult patients. This is crucial and I've been getting this ever since I've gone to the dentist. Meeting the dentist was great, she was personable and shared her advice with me about my concerns. She did not force me into any decisions and said it was my choice but she would air on the side of conservative treatment. Overall, it was a great experience and honestly I am not dreading my next appointment.

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    Timothy J. Williams - oralsurgeons - Updated September 2026

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