It all started with a slip at my part time job. Customer spilt water and my colleague mopped the…read moredining room. Didn't want the customer to slip so I took the initiative to bring the drinks to their table. I didn't know colleague mopped in front of our work station and both legs flew up as I exited the swinging door... Torn rotator cuff. After x-rays and an MRI, took some time for worker's comp to approve this procedure and the day finally came. Was given explicit instructions prior to this day and after following them, I checked in at Minimally Invasive Surgery Hawai'i (MIS), which is located on the 6F of Hale Pawa'a. MIS is state of the art surgery center which has a team of professionals who perform orthopedic, musculoskeletal care and spine care procedures. I've never experienced this before and didn't know what to expect so I found myself asking my sister, who has 30yrs experience as a registered nurse, with questions. My concerns were alleviated as I believed in professionals and their knowledge and expertise. I was informed by the office of Dr. Darryl Kan and complied with the instructions provided to me. Upon check in I had my RN sister accompany me just in case I needed clarification and to ensure a smooth process. To be frank I was somewhat concerned as there was not one other patient in the check in area. It was just my sister, myself and the staff behind the counter. I was escorted to the back where I changed into a gown and received instructions as well as the attending professional reiterated today's procedure. Once again, nerve block was explained in simpler terms where I understood. It scared me but once again I had to trust the process. When it was my turn, I was rolled into the operating room where Dr. Kan greeted me in an upbeat manner and briefed me on what's to come. This was done over 8 months ago so I don't recall what happened after except finally waking up to some noise. The nurse (?) greeted and checked up on me. I was a little groggy and she must have read my mind as I was thirsty and hungry. I was offered an array of drinks and some snacks to choose from. When I was post groggy stage, the staff called my brother in law as he was designated to pick me up as I'm not allowed to drive after my procedure. I remember presented with non-slip socks and escorted to the 1F via wheelchair. Overall, I am very pleased and satisfied with MIS as they walked me through this process that was nerve-racking from the get go. From Dr. Kan, his staff and the staff at MIS, I was treated with great care and professionalism.

My journey with painful and swollen knees after running, jogging, hiking, aerobics classes, playing…read moreracquetball, and golfing began over fifteen years ago. Still, I stubbornly, or should I say "stupidly," held out for a year before making an appointment with the orthopedic surgeon my PCP referred me to, Dr. Jay Marumoto, at Queens Medical Center. After a physical examination and imaging (X-rays and MRI) tests, it was determined that I was suffering from bilateral knee osteoarthritis and torn meniscuses. After receiving the diagnosis, Dr. Marumoto counseled me about having the surgeries performed on separate dates. Still, I chose to have both knee meniscus repairs done in one visit at the medical center's Same Day Surgery Clinic. At my follow-up, I was recovering quickly with a great range of motion and experienced minimal pain. Still, Dr. Marumoto counseled me about the osteoarthritic progression and said, "See you in about 15 years." Thirteen years had passed when I requested to see Dr. Marumoto last August, because more pain and stiffness had returned to my right knee. Still, I decided to get knee strengthening physical therapy before our May 2025 trip to Japan and Korea, before deciding on a total knee replacement. The right knee strengthening sessions went well. However, on the second day of our trip, I exacerbated my situation when I tripped on a curb and fell onto my "less affected" left knee and face-planted. Luckily, I didn't need hospitalization or emergency medical attention, so I nursed myself for the rest of our 21-day cruise with affirming thoughts of scheduling a knee replacement on my right knee after returning home from our trip. When I confirmed my desire for the total knee replacement, Dr. Marumoto suggested that instead of having the surgery done at the hospital where there is more potential for nosocomial infection, he recommended performing the Outpatient surgical procedure at Minimally Invasive Surgery of Hawai'i (MIS). MIS is located on the 6th Floor in the Hale Pawa'a Building at the corner of South Beretania and Ke'eaumoku Streets. My husband accompanied me to my 8 am check-in, where we met the friendly and cheerful receptionist, Nadine. I like the electronic check-in process and completed it within a few seconds before sitting with Nadine to confirm my identification, medical insurance coverage, HIPAA protections, and estate plans. The waiting room was chilly, but I didn't mind since I brought a light sweater and wore warm, comfortable clothes. As the morning sun brightened and warmed the clean waiting room, I cuddled in a corner and caught up on reading e-mails. Soon, John, a smiling and welcoming nurse dressed in bright red scrubs, called me to enter the pre-operative holding unit/recovery room, where he took my vitals. Another nurse, Ameika (sp?), confirmed my name, birthday, surgeon's name, and scheduled procedure while settling me into a holding area with a warm and comfy bed. Ameika set me up with IV fluids and let me relax in bed with privacy drapes drawn. I also met with the OR nurse, Jackson, and the anesthesiologist, Dr. Louis Chun. Before discussing any information, each person confirmed my name, birthday, and surgical procedure. Of course, Dr. Marumoto popped in for a few moments to greet me and, I guess, to check on my state of mind since I was excited to get this procedure done. I last remembered being transported into the surgical suite. After a restful sleep, I awoke hungry and thirsty in the recovery room. Ameika informed me that they had contacted my husband to pick me up, and she got me ready to be wheeled downstairs to the porte cochère. Before leaving the recovery room, she provided me with an Ice Man Clear Cold Therapy Unit, although I had prepared reusable ice packs or wraps at home because we don't keep ice cubes. Thanks to the comfortable, clean, well-staffed, and knowledgeable medical and nursing staff, I'm on my way to a positive outcome. Also, because I had such a wonderful experience, I'm looking forward to having my other knee replaced next year, after another planned trip abroad.

I had an outstanding experience with this incredible surgeon. The laminectomy Dr. Lee performed on…read moreme was flawlessly successful, eliminating my sciatica pain. I am immensely grateful for his skill and care. Mahalo, Dr. Lee!

Dr. Jeffrey J K Lee did both my hip replacement and spinal fusion. Highly recommended! On my very…read morefirst appointment he discovered issues other docs missed. Very caring. Very thorough. Very professional. Very experienced.

Husband went in to get his finger checked after it was broken by a softball fly ball…read more First visit and doctor shook my husband's hand and introduced himself. Examined his finger, explained what was going on, instructions on how to take care of his finger, and re-wrapped with gauze . Goes back for another x-ray in 6 weeks for hollow up. Great bedside manner. Highly recommend.

5-31-22 Today was my 2 nd visit with Dr. Fei. Check in is at The Bone and Joint Center at Pali…read moreMomi. New hire, Alden took my temperature, blood pressure and weight then escorted me to Room #6. Dr. Fei soon entered. He's very easy to talk to and I was able to ask him questions I had concerns about. During my first visit I got a shot in my left thumb joint. Today I got shots in both thumb joints and decided upon surgery on my left hand after our summer Disneyland trip and in between child sitting the grand kiddies. Next time I see Dr. Fei may be in the operating room. The date of surgery was chosen on one of his Monday surgery dates and is pending authorization. Geoff will submit the request. I was told that even though we selected a date to have the thumb and carpal tunnel worked on I needed to be flexible cuz surgery could be cancelled from one week prior to the actual day of surgery. Oooh... pins and needles, needles and pins. Que sera sera. I changed my fur bebe's annual vet visit that was scheduled the same day. Fingers crossed things will work out fine. I was informed that the surgery is painful for about 2 months, plus the accessories of a splint and cast. Also recovery will take at least 6 months or more with physical therapy. I figured do it rather than prolong the decision. So much to look forward to so ...just get it done. If the surgery happens another star might be added.

Dr. Edward Chan is very patient and meticulous. His work is clean and he really cares for his…read morepatients. Dr. Chan was great with communicating everything to me in detail with always offering the pro and the con. His knowledge and compassion play big factors in the recovery of my sons health mentally and physically. ForeverGrateful

I am writing this review because it is incredible and inexcusable to me that this office can ignore…read moretheir own patients. I broke my foot in three places and was in a lot of pain. I saw Dr. Harris who I have to say was excellent. He took care of my broken foot and also injected my knee and my hip and solved some other issues. However, my broken foot was extremely painful. I took pain medication as per prescribed, I do not like pain medication so I tried to not take it as much as possible. However, at the beginning my foot was so painful I could not put any pressure on it or sleep however, when I needed more pain medication this office completely ignored me. I called several times and I was told someone would get back to me and they never did. I was without medication for an entire week and almost had to go to the emergency room, I just laid in my bed and waited it out until somebody called me one week later! When I told Dr. Harris what was happening he apologized. However, this same scenario repeated itself a month later I wanted to come in and get an injection in my foot so that I would not need any more medication, but I could not get an appointment and I also was having a lot of trouble walking, I called the office and asked for some pain medication and an appointment. They would not refill my prescription unless I came. I was ready willing and able to come in but I could not get an appointment! Then the doctor was going on vacation so I asked if I could at least get something to get me through the week so I could work and then I would come in. No answer. Then the doctor came back from vacation and I tried to get into see him but I could not get an appointment. I asked to speak to him on the phone and they said they would call me back and they didn't. He also told me to message him through the portal which I did, now it is Friday and I couldn't bear to go another weekend without any medication to help me walk. I messaged him in the portal. They read the message at 1 o'clock in the afternoon and no one ever got back to me. So here it is another weekend where I will have to lie in my bed because I cannot walk without pain. This is nothing short of malpractice, and I am disgusted with this office and their lack of communication. I saw another doctor in this orthopedic group several years ago for another broken bone and she was amazing. She always called me back when I called and she checked up on me after surgery. If I was in pain, she gave me advice and told me what to do prescribing whatever I needed in addition to physical therapy. As I said , Dr. Harris is technically very good and he seems to be a very nice guy, but his talents are wasted in an office with little to no communication. I will be finding another orthopedic doctor.

Went to see this guy for migraines. He suggested treatment with tox. After about 4 treatments I…read moredid not see any improvement and my symptoms actually became worse. When I told him I wanted to discontinue the tox treatments he became enraged and dismissed me from his practice. How dare I question him and not continue getting shots in my head that were putting $1,200 in his pocket but making me feel worse. This guy is very unprofessional and very rude.

Specialist in Orthopedic medicine, specializing in hands, wrists and arm surgery, Dr. Daniel Singer…read moreis well thought to be one of the best in his field. And after seeing him two times so far, I can assure you he has my full confidence! Located in the Pawaa Professional building on the corner of Pawaa and Keeamoku in the Ala Moana district, location is easy. Parking is plentiful. And the staff got me in to see the doctor so quick that I didn't wait more than a few minutes. Dr. Singer was well versed in my profile and referral before he saw me, efficient yet compassionate and complete. And even though he is a well respected surgeon, I appreciate that he didn't rush to recommend surgery. Instead recommending PT and cortisone injection for my injured arm. Would I recommend Dr. Singer? ...without reservation. Would I go back to see him? ...already have. No need to look further for the best in this field!

I am posting this review to warn patients about billing and refund issues with Dr. Paul Morton's…read moreoffice, not the medical care. In November 2025, I prepaid several thousand dollars for PRP injections, but after surgery the plan changed and the doctor agreed a refund was owed for injections not received. This was never disputed. Despite that, it took about six months of repeated calls, emails, and office visits to receive the refund. I was told multiple times that the refund had been processed or mailed when it had not. I am sharing this so patients can be aware of the refund process before paying large amounts upfront. Although the Dr. blamed a bad billing company, I was always interacting with his office staff who were clearly communicating with him.

Careful about his doctor. I called and left messages twice. No response for the past two weeks…read more This tells me the doctor is too busy to handle patient calls or he employs incompetent staff. Good thing I did not go through with the surgery as you will not be able to get any assistance with post-surgery.

Dr Atkinson was THE best in the business. It's a shame he retired. Much deserved retirement tho,…read morebut a huge loss. He was the most considerate and professional doctor in that building. Happy retirement Dr Atkinson!

Dr. Atkinson is with group Orthopedic Associates. Office is located in Hale Pawaa Suite 750…read more A friend referred doctor because her hubby went to him. My appointment was at 3:00 pm and I didn't need to wait long. Dr. Atkinson said I needed to get manipulation surgery for frozen shoulder. He explained about frozen shoulder and what will be done in manipulation. Thelma said HMSA will need to approve surgery, Parking in building from S Beretania.

You know you're an old man when your GP says it's time to get a colonoscopy screening done. She…read morereferred me to Surgicare which is Straub's outpatient surgery clinic. There was a bit of an issue getting the appointment setup once my GP sent over the referral. Instead of it being a seamless process with them calling me to schedule like other referrals, I had to call them and they sort of found my referral and then we got the process started. The nurse gave me clear instructions for the prep. My check in time on those instructions was 1130 for a 1pm procedure. The day before one of the nurses on the surgical team called me and asked me to check in at 1030am. Great. So the morning of, I had questions with the timing because of the prep stuff and called them at 6am just to confirm that I should come in earlier. The front desk folks didn't get that memo and said my scheduled time was 1130. At around 10am, the same nurse called me and said that my surgeon Dr Ikeguchi is fast so I could come in at 1030 and it would be fine. So a bit of confusion there between the surgical team and the front desk folks. No big deal but I was left pretty confused about the timing of everything vis a vis my prep. Anyway, my partner drives me over there. We park in the attached garage. It was free but I don't know if that's normal. There was no place to get a ticket from the machine. On the way out we had to scan a barcode to get the arm to lift up. YMMV on that part. Upon arrival, I checked in and was ushered back fairly promptly. Since this is an outpatient clinic, it was a bit of a cattle call. Lots of people in beds getting ready for surgery. I think there was like 8 beds in the staging area where you undress, ask questions, and they hook you up to ivs or whatever. It was there I met my surgeon Dr. Ikeguchi. She was warm, but also no nonsense. She answered all my questions and was out. Then I met my anesthesiologist Dr. Tal Leyshon who was awesome. Much more friendly and very warm. He made sure I didn't have any more questions and assured me this would be super quick. From there they take you back to the procedure room where your team is waiting. The nurse calls out the patient and procedure info to the team. Dr. Leyshon has the propofol ready to go. As he's injecting it he's like you'll be out in 30 seconds. I was out in 30 seconds. Next thing I knew, I was waking up a little groggy with cottonmouth. They gave me some water. Had me dress once I could stand and I was out. My partner said total time was 90 mins. The actual procedure took less than 10 mins according to my paperwork. Sorry for the long review but I thought it was necessary. My entire surgical team was great. Shout out to all the filipina nurses who made me feel comfortable from the moment I walked in to when I left. And my surgeon and anesthesiologist made me feel safe in their competent hands. I know most of us don't have a choice to where our GPs recommend us but I would 100% get another procedure done at surgicare. Finally, if you're getting older, get your colonoscopy screening done. It's totally not a big deal and could save your life.

I'm so sad to have to write this review. Surgicare was great with my actual care. Everyone was…read moreprofessional, competent, and I felt safe and cared for. However, the failure of their billing management and apathy towards fixing their own mistake is unacceptable. My procedure was preventative and 100% covered under my insurance with no out of pocket expense for myself. I had the procedure in February 2025 and Surgicare's billing coded it incorrectly as diagnostic instead of preventative. I received a $300+ bill and had to call and email Surgicare and their third party biller for almost a year before they fixed it. Surgicare would just tell me to call their biller and did not seem to care at all. I called both Surgicare and their biller at least two or three times a month for 9 months, just getting "we're working on it". I had to call HMSA after every follow up to find out what was really happening and that it just kept being billed incorrectly. This went on for 9 months. I only received help when I guessed the emails of the third party biller's executives. I finally received a confirmation that I no longer had the balance due near the end of November 2025. 9 months is a ridiculous timeframe for a simple correction. Surigcare did waive the residual tax fee for me but I don't think that makes up for their utter disregard for the situation. Surgicare's complete apathy to an error on their side has been extremely unprofessional and infuriating, I felt I had to write this especially for others. For someone else with less time, less experience with advocating for themselves, those that don't speak English well, or are on a fixed budget, this NINE month long experience would be intensely stressful and unacceptable.