I am rating the store poorly because they aren't honest. I went in for a battery replacement was…read moretold it would be $25 and was charged $26. Although this isn't a significant amount, it's still not what they told me it was going to be.

Received a watch for graduation and stopped by the only place I knew from my past, Vintage Time…read more They did not disappoint. I did not get his name, but extremely nice gentlemen in shirt and coat examined my watch and explained the dual screw links and that it would take some time. Instead of making me come back as I was headed to Livermore, he expertly measured my wrist, removed the proper number of links, and had me back on my way in less than 30 minutes. He explained that it was a complicated job and apologized for the delay. He said he made others wait to be sure I had my grad gift ready to wear. It fits EXACTLY the way the manufacturer recommended with slight play. I loved the service. I only needed the watch band adjusted but the customer service this time was as great as it was years and yeats ago when I bought a Swiss Army watch from them. I will never go anywhere else. PS...I had no idea Vintage Faire mall was as nice as it is today. I though covid decimated it and I was glad to be wrong. It was unbelievably nice and a great variety of stores and food options. Don't skip Vintage Time. You can't go wrong with the customer service, attention to detail, and selection.

Great watch experience with Barons. Emailed the team and set up an appointment with Michael. Walked…read moreme through the timepiece and adjusted the bracelet perfectly. I will definitely come back when it's time for my next Seiko timepiece.

Stopped by Barons Hacienda Dublin today, to have my wife's badly Tarnished, Tiffany sterling silver…read morebracelet, cleaned and polished. Without blinking, they took it in the back and 5 minutes later, it looked brand new. Thank you Barons.

Good, straightforward staff and leadership…read more As an enthusiast and collector, Devons was one of the first stores I connected with a few years ago for a sought-after purchase, when I was new to a specific brand. The staff and leadership were straightforward, professional, and made the purchase possible with minimal effort on my part. Having since experienced a few models from the brand and the effort (or "marathon", as some call it) that comes with it, I appreciate the value of the direct and no-fuss communication from the Devons team back then. The marathon certainly tests those who aspire to build a collection over time. As I reflect, I do hope we approach these aspirations with a more balanced perspective.

Patience prevailed when my grail watch finally arrived! I couldn't be more grateful to Bal and…read moreDeVons Jewelers for making my dream a reality. From start to finish, the entire process was handled with true professionalism, care, and attention to detail. Bal made the experience unforgettable -- this was not only a special milestone in my life, but also a celebration. Bal ensured it felt first-class every step of the way. This was more than just a purchase; it was a dream come true, and I'll always remember how special Bal & DeVons made it. Thank you!!

I've been going to Davidson & Licht in Walnut Creek for a little over 10 years now and have…read morepurchased more than a dozen watches from them. They continue to earn my business every single time. I'm a returning customer again and again because the experience is consistently excellent. This is my go‑to place whenever I need a new watch, not just because of their great selection, but because the people there are always a pleasure to work with. Everyone I've interacted with has been friendly, professional, and genuinely helpful. It's rare to find a store that makes you feel this taken care of, and Davidson & Licht does it effortlessly. Highly recommend. Shout out to Jeremiah, Jake, Orlando, Ruslana, and many other staff members for their excellent service. You guys are awesome.

The watch sold to me was perfect, the salesperson was not…read more They added numerous payment plans + options to my contract without my approval and I am being charged outrageous interest rates by the loan company.

M&S Watch Repair has been our goto watch repair for 12 + years…read more Roy is very friendly, kind, honest and provides excellent work on watch repairs, battery replacements. We drive 62 miles to bring our watches for battery replacements or repair. I have a few Scuba dive and military watches, which can operated down to 200 meters. These watches need to be pressure tested, M&S Watch can perform these pressure test for me with excellent results. I just dropped off several of my wifes watches for new battery replacement. You should too! Thank you!

Always excellent service! Very experienced and they replace watch batteries ASAP! Glad to have…read morethem in my neighborhood- convenient!

Okay, I read all the reviews before making a purchase here, and aside from only one claim of…read moreselling "fake gold" the only consistent complaint I saw was that they're rude... Well, I disagree. The service I received here was beyond polite, from the security person who held the door for me (who I just thought was a chivalrous man before he magically appeared to get the door for me again), to the staff, (both male and female) who greeted me and were very welcoming. To the man who helped me, talked me through the entire process and invited me to come back with my husband to make sure he liked the options I had selected... to the later staff that was closing up, but opened the door to us and took the items back out for us and helped us place a special order when we arrived not realizing they closed a bit earlier than the mall. They called promptly when our item arrived, and when I came in the staff member didn't hesitate to test and weigh the gold for us to insure it was as ordered, and provided an appraisal for my insurance. I will definitely return, I am so happy with the piece and service received.

I don't know about this place…read more I didn't purchase anything. But based off the reviews I've seen of "fake gold", and off my impressions when I was inside. I would not give these people my money. Their diamonds look fake.... Maybe I'm wrong. Idk. But it's like walking into a funhouse when you go in there, everything is so sparkly and bright like moissanite.

Quick efficient and affordable watch service done while I waited. Price was upfront and very…read morereasonable... I recommend!

This place is a booth in the middle of a mall with an expert mastermind in the watch industry. I…read morestood there for less than 5 min for a watch battery exchange. Took me longer to write this review than for him to swap out my battery. Highly recommend!

Bought my wedding ring, engagement ring and husbands wedding band here. The staff is always…read morefriendly. My husbands ring broke and they sent it out to get fixed. I randomly go in to get my ring cleaned and checked. They have beautiful selection of rings. I love my rings.

Bought my wife's engagement, wedding ring, and my wedding ring here. The staff is very personable…read moreand professional. The selection is very small compared to the larger locations around the bay area, but it is the tracy mall, afterall. They are very open to customer service, even if it doesnt result in a sale, and the location in the mall is very central. The sales staff are approachable, they do not intimidate or hard sale. The only knock is the lack of selection, and some services that need to be paid for is too pricey. Neither of these are the staff's fault though!! Thank you Samuels!

Amazing customer service! My husband and I have been married for 35yrs and took my ring in to…read moreupgrade the diamond. Laura took excellent care of us and never made us feel pressured. Even though it was days before Christmas and they were so busy, she took the time to show us different stones. Thank you so very much! Old school jewelers are hard to find and we are thankful we found you!

Found the perfect baby bracelet at Caratti Jewelers. Very helpful and no pressure to buy. They…read moreeven did a lovely gift wrap. Ask for Ashley, she was the best.