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    TimeIITravel

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    AAA - Orchard Park

    AAA - Orchard Park

    4.0(3 reviews)
    8.9 km

    My husband and I are taking a trip to Hawaii and Las Vegas for our anniversary and Jennie was an…read moreamazing person and such a pleasure to work with. She was able to get us a great package deal and was very knowledgeable about the hotels and places to go and see when we get there. I've had AAA for a long time and the service you get with them is professional and friendly and well as compassionate. No matter what the situation is the person on the other end is so calming and puts you at ease. Thank you for the great service you provide and keep up the great work.

    I'm a fan of the AAA. On many levels…read more Membership includes: Free updated and accurate maps across the US and Canada. As large or detailed as you want/need. Help planning your routes if you need that. Website shows construction areas as well. A call at any time really does get your flat fixed or your battery jumped, all by a trained and polite man (its always been men for me anyway), always feeling safe. When you call, its the first thing you are asked "are you safe" by the operator. Various discounts here and there with your AAA card. Then I walked in here. This location is located on Amelia Drive, near two different Strip centers - theres a Marshalls, Premier Liquors, Home Goods, Target, Kohls, Childrens Place, Justice for Girls, Oreck and more. AAA is on a corner here and has easy parking. It looks small from the front, but when you go in you see how large it is. Its pretty long. At this location the FIRST thing you see is a cash register. A large one. Unusual from my experiences in other AAA's. I was there to return some books we had not used. She was pretty snarky about it. I was surprised. Usually they are super nice and pleasant when we return maps or books. The place was busy, all the travel agents were working with people and there were a few people in the waiting area too. Im always glad to see that type of thing. But Ill avoid this location in the future. I want polite and pleasant help in a place like this. Sorry for the 2 stars AAA. Perhaps you can discuss "customer experience" with your public facing staff. **This rating is not about the AAA in general. For a small fee you get terrific coverage. If you drive alot AAA or a service like it can be worth every penny. Worth the investment. This rating is about this location, and the customer service I felt when there a few days ago.

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    AAA - Orchard Park
    AAA - Orchard Park
    AAA - Orchard Park

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    De Santo Travel - "Infinity " pools none overflow area.

    De Santo Travel

    1.7(6 reviews)
    15.3 km

    Do NOT use this travel agent. A couple reasons, he takes your money and leaves you stranded. We had…read morean issue with our flight and he basically said "sorry" while we were left to figure things out on our own. Contacted the airline and told them he was us- and was rude to them. Also, we paid about $450 for "upgraded" seats, which, according to the airline, was never even a conversation. We did get the insurance, however, the computer program this agent uses is not itemized and is very confusing to read, which left us very little in compensation for missed travel. I have no idea what happened to the additional $450. Buyer beware. We could have planned our trip on our own. Not even 1 star.

    1 star cause 0 wasn't an option Don't take his recommendations on all inclusive resorts because he…read moreis obviously out dated on them or never been. Arrived in Cancun Mexio to have no ground transfers while others in our group had delayed and canceled flights were they were basically told they were on their own. Marty provided no assistance in getting to our destination. I have never experienced such poor customer service with travel. We went with him as that is where our group booked this group trip. I will obviously be sticking with The Travel Outlet in West Seneca where they actually go to these destinations and are up on the resorts they refer their clients to. After we had arrived at our resort Now Emerald there was nothing more but disappointment after disappointment. We were 5 days in and on our 3rd room. We were raped with an upgrade that was really just your average room. Painted chipped bathtubs and so soft you could possibly fall through the tub. With plunge pools that were cracked, chipping and pealing, over flowing toilets room service that doesn't answer their phones and an infinity adult pool that doesn't exist. Oh there was an adult pool with no infinity and no filtration. I posted photos. You guys tell me what kind of knowledgeable travel agent would refer this type of resort?

    Photos
    De Santo Travel - Where the "infinity " pool is supposed to go.

    Where the "infinity " pool is supposed to go.

    De Santo Travel - "Infinity" pool no infinity over the edge.

    "Infinity" pool no infinity over the edge.

    De Santo Travel

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    TimeIITravel - travelagents - Updated May 2026

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