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    Delaware North, Global Headquarters

    3.3 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    AAA - Ken-Ton

    AAA - Ken-Ton

    3.8(12 reviews)
    6.2 mi

    Jayne Kaiser was a delight to work with at first, when I made a call to book our first EVER cruise…read moretrip. Made me feel comfortable and less stressed. Was told "I got you"! And to feel free to send any questions her way. Was sent an email label Frist time cruiser and was told she will follow later that day with another email. So of crouse we had more questions and I email her with those. Never heard back, Sent a follow up email that Monday as this was Friday. Nothing! Tuesday I called, the tone as to how she answered the phone made me cringe. I let her know I spoke to her Friday about a cruise and I sent emails? Jayne responded yes, I saw you emailed me a few times, have to had time to read them. Her tone was very unprofessional. To the point I asked her if she was, ok? I was told they were having issues with a Co Worker and was trying to figure out where all those clients were going. I had more questions and I was made aware to set up an appt to go over the rest. So I did. I felt like I was drawing straws to even have her talk to me. To the point I said, so do I need to call you for the appt, or will you call me? She said for me to call her at 10:30 am and if she didn't answer she would call me back. So, at the end of all this, again first-time cruse, long time member. Would have thought we would be a priority and a door in our face, this has left nothing but a bad experience. Thank you SOOOOO Much Jayne! Do BETTER IN LIFE!

    My car broke down just as I was pulling into my driveway on Niagara Falls Blvd. The assistant on…read morethe phone was very helpful and put my call for roadside assistance on priority listing as my car was blocking traffic on a busy street. Ken from Transit Towing arrived soon and he was great. He immediately realized the problem and worked to get my car up on the flatbed without any further damage. We appreciated his attention to detail and his quick work. Thank you, Carol B.

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    AAA - Ken-Ton
    AAA - Ken-Ton
    AAA - Ken-Ton

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    AAA - Orchard Park

    AAA - Orchard Park

    4.0(3 reviews)
    8.4 mi

    My husband and I are taking a trip to Hawaii and Las Vegas for our anniversary and Jennie was an…read moreamazing person and such a pleasure to work with. She was able to get us a great package deal and was very knowledgeable about the hotels and places to go and see when we get there. I've had AAA for a long time and the service you get with them is professional and friendly and well as compassionate. No matter what the situation is the person on the other end is so calming and puts you at ease. Thank you for the great service you provide and keep up the great work.

    I'm a fan of the AAA. On many levels…read more Membership includes: Free updated and accurate maps across the US and Canada. As large or detailed as you want/need. Help planning your routes if you need that. Website shows construction areas as well. A call at any time really does get your flat fixed or your battery jumped, all by a trained and polite man (its always been men for me anyway), always feeling safe. When you call, its the first thing you are asked "are you safe" by the operator. Various discounts here and there with your AAA card. Then I walked in here. This location is located on Amelia Drive, near two different Strip centers - theres a Marshalls, Premier Liquors, Home Goods, Target, Kohls, Childrens Place, Justice for Girls, Oreck and more. AAA is on a corner here and has easy parking. It looks small from the front, but when you go in you see how large it is. Its pretty long. At this location the FIRST thing you see is a cash register. A large one. Unusual from my experiences in other AAA's. I was there to return some books we had not used. She was pretty snarky about it. I was surprised. Usually they are super nice and pleasant when we return maps or books. The place was busy, all the travel agents were working with people and there were a few people in the waiting area too. Im always glad to see that type of thing. But Ill avoid this location in the future. I want polite and pleasant help in a place like this. Sorry for the 2 stars AAA. Perhaps you can discuss "customer experience" with your public facing staff. **This rating is not about the AAA in general. For a small fee you get terrific coverage. If you drive alot AAA or a service like it can be worth every penny. Worth the investment. This rating is about this location, and the customer service I felt when there a few days ago.

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    AAA - Orchard Park
    AAA - Orchard Park
    AAA - Orchard Park

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    Delaware North, Global Headquarters - travelagents - Updated May 2026

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