Please do not give this establishment your hard earned money. My wife and I had a date night here on Saturday, Dec 6th at 8pm. We mistakenly went to the other Escape Room in town and when we arrive at Time to Escape, it was 8:14pm. When we walked in, the lobby was empty and once the attendant came up a couple minutes later (8:16p), he said "You are not my 8pm are you?, we have a 10 minute grace period unfortunately". They do not offer refunds. But we could call on another day to speak to a manager and maybe they can reschedule with an additional fee. They only had two workers this Saturday night.
Now based on my scheduling the event time and availability, the place did close until 9pm and both Angry Beaver Smash rooms were available in scheduling, and the smash room appointments are only 10 mins long with the average person only spending 3-7 minutes in the room (per mgmt review elsewhere). The parking lot only had one other car besides ours. it was not busy AT ALL.
The attendant offered us no resolution other than to keep our money and told us to have a good night.
Yes we were late, poor logistics on my part, mistakes happen. But the lackluster response, clearly wanting to close up and go home, and the skeleton crew on a Saturday night demonstrated everything about this establishment.
Save your money and find another venue.
(This review is written by me and expresses my free opinion on this business and how we were treated) read more