I really didn't want to leave this review. I tried to talk to the owner multiple times reasonably to avoid a poor review for his store. Unfortunately, once these people take your money, there is no getting it back. They gave me the "my car broke down after 10,000 miles, do you think I get my money back" speech. And proceeded to tell me I wasn't the first customer to try to get my money back from a broken watch, and that "you're not going to get it, too bad." (Verbatim words from the owner, "too bad")
I brought in a greater than 300 dollar Michael Kors watch for repair about 4 months ago. I had broken a clasp off on the side at the end of my night shift, and the watch was stuck on 5 AM. Instead of fixing the clasp, the shop owner called me up and told me the repairs were extensive, and would cost 150 dollars to repair. I was hesitant, since I needed a new watch (I'm a nurse) and that was essentially the cost of a nice new watch from JC penney or Kohls. But I really liked my blue faced watch so I told these so called "experts" to go ahead and repair it for $150 dollars.
Worst mistake of my life. I've gone back to these people 3 times now, and yesterday the owner flat out refused to refund my money, despite me having to go back multiple times with a broken, lagging watch; despite other problems like the watch stopping all the time. They insisted I take it home with me after the 3rd fix, and again it stopped less than 2 hours later. When I called for a refund for the 4th time, I was again berated and given the car story and "too bad."
They are worse than car mechanics. They should make the NO REFUNDS sign much bigger than the handwritten scrawl that they laugh and point to when you've given them all your money and they've "used it" to "fix" your watch that is still broken. And be very cautious giving this business your money. They WON'T give it back, even if they can't fix your watch. read more