I'm disappointed to have to leave this review. My initial interactions with Greene's Cleaning…read moreService were great. I requested a quote for a deep move-out clean, which was extremely reasonable. I paid the deposit right away. Although they typically do vacation rental cleanings, they seemed willing to do a one-time move-out deep clean for me. I wasn't concerned about the lack of reviews here (my first mistake!) because of how accommodating and friendly the owner seemed to be. We scheduled a date. Before the date they requested the full remaining payment, which I again remitted right away, and they set off to work. They sent photos of some of the especially deep cleaning work they did behind my appliances which I specifically requested. In the initial quote the owner mentioned deep cleans take 2-3 days. So you can imagine my surprise when the update messages I got from him indicated being done in a few hours. He did mention he had brought other workers with him to make the job go faster so I figured hey, they must be really efficient! However when I returned home two days later the rest house was.... not clean. It wasn't dirty, although I did find several mystery pieces of trash around the house, which the owner claims to be mine, but don't correspond to any items I have in the house so not sure how that's possible. But it didn't look like anything had been cleaned, aside from behind the appliances. Certainly nothing resembling a deep clean. There were stains on the kitchen floor (presumably from getting the gunk out from behind the appliances, but then not tidied up), stains on the stovetop, stains leftover in the microwave, countertops only passingly wiped down. The refrigerator, which I requested to be cleaned internally, still had a massive stain it. And these are just some of the issues. I sent some photos of some of these issues to the owner, with a note of surprise about the quality of the work. All of the photos he attempted to explain away-- stain in the fridge "wouldn't come off", even though I showed him a photo of what it looked like after taking a magic eraser to it for 30 seconds with substantial improvement. Spots on the bathroom floor I pointed out also "wouldn't come off", even though for me they lifted with a few wipes. He frequently insisted that he and his team "worked hard" on the project, and I'm sure that's true! But hard work does not always equal quality work. I requested a partial refund in light of what I found to be a sub-par job. He mentioned that it is in the company's terms of service not to provide refunds and offered to send that document to me--after the fact! Would have been great to get those terms before hand. He (repeatedly) accused me of trying to get a cleaning "for free". Frankly, the time I've spent arguing with him is costing me more than what I already paid for the disappointing cleaning services, and now I'll have to hire someone new or do it myself with no recoup of the cost. According to him, people try to lodge fake complaints to scam free cleanings all the time-- but I found that odd since he also claimed he has never received any complaints before. So where are all the complaining scammers coming from if you never receive complaints? He then offered to send another cleaner out to retouch some areas, but mentioned that the cleaner would not go over anything they had done before. While I appreciated this offer, I didn't see the point in this as all the places they had gone before were not sufficiently cleaned, so what would another cleaner even have done if not revisit the tasks that weren't done well? He is now claiming that the place was "trashed" when they came, with the microwave toaster "disgusting. They looked like they where [sic] never cleaned". He claimed also that "there was dirty dishes sitting everywhere in the counters, food all over the place, floors where [sic] quite dirty as well". He claims he has before pictures of the place and I would love to see those! I did fail to take before photos which is on me. But I do have witnesses who were in the house days before who can attest to the state it was left in. It also seems like he's now blocked me on the Yelp messaging app because none of my responses are going through-- and listen, I'm exhausted with this back and forth too, but refusing to continue to engage with a client who is expressing genuine disappointment in your services is what seems like a scam to me. If you're one of Greene's current clients and are happy with them, that's great-- they genuinely seem like nice people. But my experience has been so awful that I want others to know about it. I'll also be filing a complaint with the BBB.
