It's unfortunate that this restaurant has impeccable food and beer, a very cool environment, but unacceptable customer service from the General Manager, Cody. A group of us (roughly 75 people) were in the area Friday and Saturday night for a wedding. After spending well over $4,000 Friday night, our group started to get a little loud as we were in pre-celebration mode for the wedding. Whom we thought was just a staff member at the time walked over to our table and yelled (verbatim) 'Guys, NO, we don't DO THIS SHIT HERE. This is a family restaurant. If you think you are coming back here tomorrow night, think again because you aren't welcomed back.'
As a manager who comes from a long line of jobs in customer service as well as the restaurant industry; I understand that being a little loud might cause some other tables to complain. However a 'Hey guys, can you please quite down' would have sufficed. We are all adults and there was absolutely no reason to yell obscenities at a group of adults in front of other adults. That alone should speak for itself regarding Cody and his demeanor.
After spotting this individual later in the evening, I decided to confront him to explain that we were not trying to be disrespectful but that he could have treated us with common decency. Yes, we were loud but we were celebrating a wedding (and he knew that.) Thirty seconds into the conversation, he let me know he was 'not an employee, he was the owner.' Then he rephrased and said 'Well I'm th e GM, my family owns it." Not only as a human being in the customer service industry should you be respectful to customers but you would think as a GM, he would have enough common sense to be a little friendlier to a group that spent well over $4k in one night and PLANNED to come back a second night with the entire wedding guests for a post-reception party.
Leading into that, Cody, said we would have 'SO MUCH FUN' Saturday night as he promised to extend their hours by keeping the bar open from 11PM-12AM for the wedding group to come and drink and celebrate after the reception. The wedding venue had extended the reception for a bit so we got back to the restaurant later than planned. The groom walked in, walked up to Cody, apologized for being late and Cody responded with ' F*** You, Get the F*** Out, you guys are late and should have been here at 11PM." The groom, family, and friends all started to clear out right away as we noticed we weren't welcomed. The groom stayed back to tell Cody that there was no need to do that and Cody replied with 'Get the F*** out or I'll call the cops."
PSA- the food is good but as a restaurant that is banking on one-time customers who travel into the area, the customer service is beyond unacceptable.
To the actual owners and Cody's family: Cody is in dire need of an attitude adjustment and some customer service classes. read more