Was a little disappointed. This was my first visit. There were two staff and no other customers…read more No greeting, no asking if I needed help, no offer to order something they might not have, no interest in what I decided to buy or suggestions for other things. Just took my money at the register. Would like to patronize local businesses, but I've gotten more response and help online. This review was originally posted as from San Francisco, CA, but I am local where this business is.

Great music store!…read more So many beautiful instruments (guitars, banjos, violins, etc.) available to rent or buy. A terrific selection of instructional books and sheet music for those instruments. And just about any accessories you might need (strings, straps, resin, etc.). The staff were super-friendly and helpful. Definitely worth checking out for anyone into music!

Sean did an awesome set up on my Charvel. If you need work done on your guitar this is the place to…read morego.

Love this store. Filled with beautiful instruments of all shapes, sizes, and vintages - from banjos…read moreto mandolins to acoustic and electric guitars and basses. Best part, the owner is incredibly welcoming, friendly, knowledgeable, and filled with fascinating stories about each and every instrument. Definitely worth a visit!!

It's a small store, but the selection is surprisingly big. The service is excellent, especially…read morethe new guy that works there. I've heard they have good music teachers, but not had lessons there. I like that the prices are generally negotiable. They have some used instruments downstairs, so you have to ask about them to get a deal on them.

I am a little bias as I am related to Phillip Lai. That said, his lessons speak for themselves; and…read moreafter only a few weeks of lessons, I can't imagine any parent or young artist disagreeing. You can ask for references or get a CD of his recitals which he'll happily provide to any skeptical prospective students. I've known him all my life and I cannot remember a time when the piano was a difficult skill for him. He is truly talented musician. Unlike others who are talented and can't understand why piano is difficult, Phillip knows how to explain the concepts and identify why a person is having trouble. He has a very results oriented method to teaching that differs from typical, stodgy approaches approaches. There are two things that clearly identify his talent in helping students learn this skill. 1) A recent recital had students of all ages (5-85) happy to show their skill in public. Some had only been taking lessons for 1 month. They all were able to complete a full song - of their choosing - and show well in public. 2) His students are happy both going into and coming out of the lesson. It is clear that Phillips enthusiasm is contagious. He knows how to get kids to embrace the joy of the instrument and that ultimately encourages them to practice and improve their skill. 3) He is extremely good with kids of all ages. He recognizes that you are asking him to provide a service. He spends time getting to know his students, what they are trying to accomplish and how to get them to that ability to accomplish this goal. The one downside that I would mention is that due to the popularity of his lessons, he does tend to be fairly booked. That said, I know he works really hard to fit all students in.

I've been dealing with Long & McQuade for over 11 years, mainly with the Kingston, ON store, and…read morehave always been super impressed with their service and professionalism. Unfortunately, my recent experience at the Hunt Club Rd store in Ottawa was the complete opposite. I called ahead about selling a pair of Yorkville EXM Mobile Tower speakers -- only a year old and in great shape. The person on the phone said to bring them in so they could take a look. I drove an hour to get there, only to be ignored for several minutes when I arrived. When someone finally spoke to me, they didn't seem to know what I was talking about. (It's surprising, considering Yorkville is one of the main brands Long & McQuade carries.) After some confusion and checking the computer, I was told, "We already have five of those; we don't want them." That could have easily been said over the phone before I wasted a two-hour round trip. I later called the Hawkesbury store, and even they couldn't understand why the Ottawa location wouldn't take them -- especially since they could easily be used as rentals. If you value your time, avoid the Hunt Club Rd store. I've had nothing but great experiences elsewhere with Long & McQuade, but this location missed the mark completely.

I can't say enough about the wonderful customer service and help I had from Joseph (Joe) Fraser. I…read more originally made the mistake of ordering a Bassbreaker 15 head from Amazon, thinking it was the combo, and was helped by Joe to find a suitable speaker cabinet for it. When i got home, I wasn't able to get sound from the setup. Joe first tried helping me troubleshoot on the phone and when nothing helped he suggested I bring the combo in and we'd be sure to get it working. He was so warm and comforting at a time when I was feeling a bit overwhelmed tbh. Well, it turned out there was a problem with the Bassbreaker I ordered from Amazon so understandably, the best L and McQuade could do was send it in for a repair estimate to see if they could repair it and he suggested I also contact Amazon directly to see if they could offer a free repair just to cover all the bases. Joe was so kind and patient and suggested we look at other amp combos in the meantime. As fate would have it, they had just received a used combo amp and speaker that was a great deal and fit my needs perfectly. It was obvious Joe just wanted to be sure I was happy with no pressure. We ended up exchanging the original cabinet he sold me for the great combo setup. I am 75 and it is so much better for me to deal with the combo vs an amp and separate speaker. I have been playing with the used combo I settled on and it sounds amazing Making it even sweeter was that I was given a refund through the exchange. No upselling. It's caring people like Joe Fraser who just want a happy customer that ends up with the best option for their needs that will keep brick and mortar shops operating :). Thanks Joe from the bottom of my heart. A huge shout out to Terry Calder, the repair guy too, who keeps my prized acoustic well maintained each year. I wouldn't trust anyone else. Great team at Hunt Club. That obviously says something about management at this location too for hiring the right people. Thank you :). Myra Bourne Ottawa

Brought an amp for repair. The good news was it was done in about three business days (plus the two…read moredays they were closed) and works great. The bad news is I had to drive three hours round trip, though a nice drive and I saved 20¢ a galloon when I stopped for gas down the road... Talked to a couple of the people there, very pleasant...

Excellent!! Great Customer Experience! Would Highly Recommend! Customer Service was knowledgeable…read moreand friendly! Directed me to exactly what i was looking for and showed me many other options that suited my interest! Was well worth my drive! I plan to go again! Definetly the family atmosphere! Will go again for all my musical needs!!!

Very friendly and helpful. Got a very fair price on a Sigma classical guitar with case…read more Strings are priced as good as you can get online. They have lots of inventory.

Personal courteous and honest service. No upselling here. You get exactly what you need. The music…read moreteachers there as well are world class.

I love this music store. They sold me my first guitar ( which is of the best quality) for only…read more200$. Very cheap and fair price for a high quality fender acoustic.

Super friendly and helpful. The guy that served me went out of his way to change my guitar strings…read moresame day which I really appreciate. Highly recommend this store.