First, it was difficult to find a human to speak to about an appointment. Second, the eye exam had…read moreto be re-conducted. The order took more than a month to be filled, and I received the contact lenses only after repeated phone calls. Third, the lenses were the wrong prescription and had to be returned and re-ordered. Again, the order fulfillment took more than a month, and when I returned to obtain the new ones, they had lost my file--and asked whether I was confused about which optometry establishment I had been seen at(!) When sanity had been restored, I was handed my order with a very inadequate apology: "Sorry for the wait.". Nothing more. Why had I continued to deal with them? Because of the large chunk of cash I already had invested!

Great place. The staff is also very very friendly love them. I went in and out with my appointment.read more

This is a great place to go. It's sad that they won't take my insurance but when I couldn't get in…read moreat the other optometrist, they absolutely made room for me. Fast efficient and friendly service. Thank you.

Was in a pinch to pass DOT physical with new glasses and they were Johnny on the Spot fast . I got…read moremy glasses made in 20 minutes. I would highly recommend this place.Thanks to all that work there, super friendly staff and service was above and beyond expectations.

They were very friendly. Facility was nice and clean. The doctor was quick with the procedure. The…read moreonly problem I had was that they are slow.

Wonderful experience!…read more Dr. Julia Harrison is patient, knowledgeable, and professional. She really cares about her patients' eyes and takes pride in helping to protect and restore the gift of vision. I got glasses and contacts and am very happy with both. Dr. Harrison and everyone at Vision Source were awesome.

I have been a loyal customer for years. Optometrist is great and doesn't make you feel rushed or…read morelike you're "failing" a test. Mike is also great but he does need some help. He's very attentive when you have his attention but he's often serving too many at once. I think a new face out front to assist is long overdue.

I don't typically leave reviews, positive or negative. My experience at Hatchers was so poor, I…read morehave decided to share one here. Had an eye exam to update my glasses and contact prescription back in November 2025. Exam went fine, doctor was knowledgeable and friendly. It only went downhill from there. Once I went out front to order a free trial of contacts, I was told they would come in 2-4 weeks and I would be contacted when they arrived. Four weeks go by, no contact, no big deal yet, I reach out, he says they will check on it and call me back with an update. One week later, no call back with an update. Wait another week. Still no call back. I call again. Claims he does not know what happened, will order more. I wait another 4 weeks, no contact from Hatchers. I call back, am told that he does not know what is going on, will check with the vendor and order another pair. I make him promise to call me back within 3 days to give me an update on the situation as I am getting frustrated in this repeat situation, which he agrees to do. Waited three days, no call back. Waited a full week. No call back. It has now been several months since I ordered a free contact trial. I decided to go in to the store in person sometime in March or April to try and sort it out in person. I talk with the man at the counter again explaining that I am very frustrated with the situation. He says that the pair ordered should be coming, but can provide no information regarding its shipping status. He says he will order me another free pair for my troubles. At this point, I have no idea how many pairs have been ordered. Five maybe? and yet none have arrived. I wait another several weeks in hopes that it has actually been taken care of this time. Nothing. I don't know why it took me so long to give up and move on but I finally went to the store today, one last time, to see if my contacts had arrived. If not, I was going to cancel my order and move on in hopes I did not waste my ability to get a free pair of contacts through my insurance. In the store there are two people in front of me "in line". I wait patiently for my turn. My presence was never acknowledged as I waited for 30+ minutes for assistance. As I wait, and watch him serve the other customers, he is able to multitask and take numerous phone calls, but he is unable to even ask what I am in for as he is working on the computer to help other clients. It just makes me feel like I would get better customer service as a call in than a walk in. However, I can't accomplish anything calling in either. He finally gets to me, and has to search the computer for 10 minutes just to figure my situation out. I don't understand why it takes 10 minutes to figure out if something has arrived or not, especially with the history that we have established at this point of ordering pair upon pair of contacts. He goes and searches for my contacts and finds two pairs. He then stated that he was waiting until my box of contacts had come in before contacting me. AT NO POINT did I ever order a box of contacts! In what world does it make sense for me to order a box of contacts in which I have not even received the trial pair for, on a new prescription and a new type of contacts. Let alone the fact that every conversation I had with him was about receiving my trial pair. This is point that the vibe shifted from feeling incompetent to shady. For all I know my contacts may have been sitting there in the office for weeks or months. The previous time I went in, he did not physically check anywhere to see if my contacts had arrived. Just fumbled around on the computer for 10-15 minutes stating he did not know what was going on. It took over 6 months to receive my contacts! 6 MONTHS! And at NO point did anyone make a proactive effort to inform me of what was going on or that they would be coming soon, or why they were delayed or anything. Every step of the process was like pulling teeth to get information and actually get my contacts. Shame on me for waiting so long to go eleswhere. At best, everything after the eye exam portion was utterly incompetent, at worst it was knowingly deceptive or shady. I will not be returning.

I have been to other eye doctors in the area but have never found a more caring staff and eye…read moredoctor (optometrist) than here at Vision Source. They offer the Optomap so you won't have to get the old dilation procedure. Both Dr McElroy and Dr Nguyen are superb at what they do, they let you know up front that YOUR vision is THEIR priority. They go the extra mile and provide their home phone numbers in case of emergency. They don't want their patients to wIt when they are having eye problems. The staff is always friendly, welcoming, and helpful. If you are looking for a new set of glasses they offer a wide variety of frames and are helpful so you choose the best pair. I recommend Vision Source!

For eye care, and doctors who care, you can't get any better than Family Eye Care…read more The staff and doctors are warm & wonderful people, and the eye care is the best available. I highly recommend this eye care center!

Everything was fine until it came to the lenses. The tech did not want to give me a choice,…read more charged over 400 for lenses when I said what else is there, she said nothing. I should have walked out, but they were suppose to be the new Crizal? Lens with protective coating, I got the outpost flex a frames. Within 6 months the glasses broke, they were not flexible at all, the lens easily scratched and when I called they had no idea who I was. I waited for 10 minutes on the phone for the woman to tell me she couldn't find any info on me. I will never go back, total spent, just over 500 dollars.

From the owner: At Eye Savers, we have Optometrists and Certified Optometric Technicians specializing in Routine…read morevision and contact lens services. Our doctors treat eye injury, infection, allergy eyes, dry eyes and ocular diseases. We have the latest in optical equipment, including computerized testing and digital imaging, to assist in the diagnosis and treatment of ocular disease. We offer competitive pricing on all contact lens brands. We have a wide variety of eyeglass frames, from budget styles to designer brands at discount prices. We also offer prescription and non-prescription designer sunglasses, including Calvin Klein, Nautica, Nike and Costa Del Mar. We have a friendly, knowledgeable optical staff to assist with your eyewear selection. Adjustments and minor repairs are complementary. We are providers for most vision plans, major medical insurances and government assistance programs. We also offer Care Credit financing, 6-12 months same as cash, for purchases of $300 or more.

Dr Gonzalez did cataract surgery on me and I had a prolapsed iris. He did not tell me that I had an…read moreinjury until I confronted him. I have permanent damage to my eye and will require ongoing care and expenses for the rest of my life. He lied by omission and is not to be trusted with your loved ones eye care.

There are no words that I can use on this forum to describe how rude, disrespectful and…read morecondescending the Dr is. I've been a patient for about 4 years, and each time I go back I swear I will never do it again. But necessity won out and I had to go for severe dry eye. He prescribed an oral medication to take twice a day for 2 months. He said I "might" need to refill it and that we would discuss it at my follow up appointment. My appointment this past Tuesday he berated me for not continuing to take it, called me the equivalent of a liar when I told him how he prescribed it, and said he didn't understand why people can't follow simple directions. THAT WAS IT! I did speak with the new office manager about his attitude, but I feel nothing will be accomplished. I have never in my life been treated in such a manner. PLEASE!!!! DO NOT EVEN CONTEMPLATE GOING TO THIS OFFICE! Save yourself the indignity of being spoken to like a worthless individual