In the past I used a on site repair service which turned out to be a tremendous mistake it wasted a…read moretremendous of my time and it was very expensive My best way to describe that was all talk no performance This is the second time I've used Kevin's and I regret not just going back to them in the 1st place I had a cyber attack in November of 2025 which cleaned out two of my favorite computers which I used for my small business and the on site cost me a lot of time and money to get me nowhere and I'm still not 100 percent back until I went to Kevin and they were extremely affordable Cost me a fraction to get both machines up and running and I am back in business completely they restored all my data assured me there was no virus and the the computer which is an Intel nook is just running perfect so I highly recommend them and if I ever have any issues again I know where to go and I know whom to stay away from So enjoy all right thank you so much talk soon bye now Tim Torbenson

They saved me quickly! My whole operating system needed to be rebooted fast and they took my laptop…read morein and had it back to me the next day. Working great and with great malware installed. Appreciated them very much!

Jonathan has been working on our computers for many years and has always been excellent. He is…read morefriendly, knowledgeable and efficient, and we don't know what we would do without him. Thank you, Jonathan!

No returned calls after more than a week. No returned messages via Yelp after asking for help…read morethrough their messaging as well days later. Thanks for wasting my time and for dicking me around when I needed help. Add my 1 star rating to all of the others.

Eddie has been most helpful. He didn't even wait till next day to come to my house. He called me…read moreand we went through the issues I was having remote and tried to fix my Teams. He was very patient and walked me through the issues and what I needed to do next. I would highly recommend Eddie to anyone with software problem.

Eddie Taylor is a top-tier professional who transformed our home network in record time. We have a…read morechallenging layout that previously suffered from spotty WiFi, but Eddie managed to set up a comprehensive mesh system and handle all the internet provisioning in just a two-hour window on a Saturday morning. He also implemented a firewall to help us manage our children's social media usage, providing both security and peace of mind. What truly sets him apart is his willingness to educate; he walked us through the administration side so we could handle things ourselves moving forward. His efficiency even allowed me to stay productive and get my own work done while he handled the technical heavy lifting.

Fast WIFI! Yes!…read more We've had so many problems with WiFi. Spots in our home where it wasn't strong. Spots where it went in and out. We bought the latest, greatest equipment (we thought). Still not great. Kevin fixed this. He had us send it all back to Amazon. He told us what to buy instead. He set it up for us. Now we have great WiFi all over the house, upstairs, downstairs, garage. Then today, he helped me set my new computer up with email (complicated, 9 accounts, all feeding into one Exchange server). He did it remotely. We had to solve a problem that Google didn't give an answer for. Good work!

What great service, their response time was super fast and they came out to evaluate my needs and…read moregave me a quote. He helped me pick out the right hardware which I picked up. He came back an hour later and worked very hard on the project. First class, will use again for sure! Thanks!!

Great price! Great fast service! Was quoted over twice the price at three other locations. Was…read moredone in an hour

This is for the Mission Viejo one since the San Clemente one closed!!!…read more Which was where I thought I was calling. Unprofessional and disorganized!!! I brought my computer here a couple of months ago. I drop my laptop off on a Wednesday afternoon. I walk in and its a little busy. Good sign. I wait a couple minutes and I'm finally greeted by a young guy(not the owner). He says it would be another minute. This man walks in and starts asking about some gadget he had heard that they made there. So the young guy starts talking with him. Shows him the gadget. 10 minutes later he comes back to help me... Isn't there an unwritten rule for first come first serve for your customers??? The guy didn't even buy anything. I start explaining the problem I'm having. He thinks it's the back light. I tell him it doesn't work even when it's plug into a tv with HDMI. So he says it could be the motherboard but they would do a dialogistic. So he plugs in my laptop with my cord and looks at it for few minutes. Then has a girl give me a claim slip while saying they will give me call within 3 days. I leave. The Following Wednesday (Full 7days later) I call and leave a message Just asking for an update since I had heard anything form them. Call again on Thursday (day 8) speak with a girl who tells me the tech wasn't in but he would give me call. So Friday (day 9) I call again no answer, left another message. Saturday (day 10) I call again! Finally I get a hold of the tech. He tells me he as already called and talk with me. Why would I have called you everyday for the past for 4 days if I had talked with you? I ask what my options are. And again he says "we've already talked about this and that I had told him to back up the pictures and documents" now I'm Restating sir you haven't talked to me. But I ask "if that's what you can do, how much more will this cost?" He says he doesn't know and would have to call me back. :/ No call back! AGAIN! On Tuesday a full 13 days after drop off I just go in. I wait about 10 mins and am finally helped. The tech comes out (also happens to be the owner). In a rather rude and annoyed tone he Again tells me he called me and I told him to back it up but I then called back saying not to... When I just wanted to know how much it extra it would be. After debating this again in person I'm fed up and over being treated like idiot. I just want to pay for dialogistic and be done. They get me rung up and I have my laptop in hand and realize I was not given my cord. So ask about it. The owner rudely say he has a universal cord and doesn't take cords. Ok that's a great policy if only your guy had told me that two weeks ago when I left it here with my laptop. My laptop was dead so I decided whatever I didn't need anyways. So I left. Thursday I get a text message saying they had found my cord and that I can come get it. I went in Friday and they apologize saying the slip had been torn off the cord. I'm not giving 1 star because they did find my cord.

I have called and used the service of "House Call Computer Service" 3 times before. And I was happy…read morewith the service. But on May 9, 2014, I called with a problem on my computer that I personally could of fixed myself, but with John:s expertise, I thought I'd rather have him do it since he has more knowledge than I. John charges $75 a hour. I paid him $160 on May 9th and then He had to come back on May10th to complete the job. At 10 am in the morning, the original task of putting a anti-virus on my computer and making sure my Word Doc and Publsher was functional was never completed. And that was the task at hand. I paid him a additional $120 for a Grand Total of $280 of which I could of bought a new laptop at Best Buy for $249. This was not a serious task and I am totally disatisfied and felt I was taken full advantage of.

From the owner: I have been an IT professional for 30 years. I am customer focused. If there is more than one way…read moreto solve a problem like fixing an old PC or buying a new one I will give you the options to decide what best fits your needs. Honest.

Zach was recommended to me by a friend. I'm SO GLAD i contacted him. Not only did he figure out…read moremy computer problem but he also gave me advice on setting up an online banking thing that was totally unrelated to why I called him out. Zach was prompt and explained things really well. Top Notch Customer service. Thank you Zach.

Zack on time, competent and easy to do business with. He set up a wireless network for me,…read moreinstalled a wireless printer and upgraded my mal functioning laptop. After he finished, I had a smooth functioning home network. Zack worked quickly and charged me less than he was worth. I highly recommend Zack the friendly tech guy!

Imagine my shock when I turned on my computer this morning and it wouldn't boot up. As a small…read morebusiness owner for 33 years, I have my entire business on my laptop and freaked out immediately! After a quick Google search on my phone, I found Kevin's Computer Service and they had amazing reviews so I didn't think twice and went to their Laguna Niguel location. Steve is a modern-day hero and had my laptop up and running the same day at a fair and reasonable price! I was ready to go out and buy a new laptop but he talked to me off the ledge and told me my existing laptop was fine and he installed a top notch antivirus security software. Disaster averted and I'm back home cranking out computer work and it's not even the end of the day.

My computer had a problem which was so aggravating that I was going to give up and buy a new one…read more It kept dropping me off the internet and I had to go through a long process to get back on--then it would drop me again in a few minutes. It drove me crazy! Kevin's group tried hard and didn't give up--I took it in 3 or 4 times--and they fixed it for a very fair and reasonable charge. It works fine now! No new computer needed after all.... Kevin's was recommended to me by a friend, and I have no hesitation in recommending Kevin's to you.