I agree with previous reviews that this is the worst Tim Horton location downriver. They are notoriously slow and seem to have an issue hearing orders on the drive-thru speakers. They do run out of items and seem to have certain rules that don't apply to other locations. They do get drink orders wrong and seem genuinely surprised when asked to correct an item. Unfortunately this location is often the most convenient for me. They do seem to have made some improvement lately. However I do think that a new speaker system in the drive-thru might solve a lot of problems. It might also benefit them to reward employees for short service times at the drive-thru window. read more

So I am not a big Tim Hortons customer only because I could never understand how they were a coffee shop and you could not add shots of expresso years ago. But I wanted to give them another try. And I said let me try something new to me. I got the hot matcha latte. No it tasted like green dirt. Not for me. I really wanted an exchange for something else but I didn't know what their policy was. I also got an everything bagel. It was disappointing as well. Maybe in 10 more years. Not for my money or taste buds. Customer service was great. read more

This Tim Hortons was an amazing place the service was great and the employees here were very friendly and polite!! The food was so great, and the drinks were so good I had no complaints. When I came in the place was so clean I would come again very great place!! read more

Tim Hortons - Coffee & Tea Near Me - Southgate, Michigan

I like their coffee and cinnamin raisen bagel but for as nice as the manager seems to be, they need to get a new one. No organization whatsoever. Employees tripping over each other and not knowing what to do next. People lined up to the counter from the door because of so slow. Major cluster! read more

Always loved Tim Hortons and everyone in there was super nice but I'm not going to lie, my fiancé got one of the donuts and pulled a long piece of hair off of it and I lost it smh! I'm disappointed and very unhappy with that!!!! Hospitality is a 10/10 but I come there to eat too! Smh read more

Something always gets messed up or is not good quality. Donuts with icing smeared off, bagels hard as rock or they only put cream cheese on one area of bagel. Not a good location read more

My original review was a one star I'm making this a three star right now because I'm still hesitant to try the food again and waste my money but the service was faster for just a regular coffee and the place looked like it was properly staffed so it might be worth another visit or two updating my review to a three star read more

They turned away customers not wearing masks but... Two employees were not wearing their masks but 2 others were. See the pics. BTW, over just your mouth or having it under your lower lip is NOT wearing the mask! Very slow customer service while waiting in line. We ordered two dark roast with Stevia and one black. When the cashier disappeared for like what seemed five minutes I realize that they were out of dark roast and had to brew some. While waiting I noticed flies on the donuts in the display case. I was kind of in kind of a hurry I said just put regular coffee in there with the Stevia in one and leave the other one black. She left one black then told me that they were out of Stevia. read more

Tim Hortons - They turned away customers not wearing masks but... Two employees were not wearing their masks but 2 others were. - Coffee & Tea Near Me - Southgate, Michigan

See all

This place is a complete health hazard. Coffee tastes like a sewer, hardly any donuts, horrendous service, and horrible food. Employees will probably yell at you at least once, forgetting your order, and then yelling at you again, asking what your order is. I had this happen to me 3 times the last time I came here. That is a disgraceful. So the final time I came here (which was only my third time here), they put horrifically burned, trashy, slightly rotted bacon on my egg sandwich. The manager was denial about it, claiming it was their "new type of bacon". So far, this is the only coffee/bake shop that I have ever been to where they call a health hazard something brand new for the costumers. Even after getting new bacon for the sandwich, I felt sick after eating half of it and drinking half of their sewage coffee. That's not it, there's more! They do little things that pisses you off. They charge you for water cups (there is no place on this planet that does this), forget things(spoon for your soup, chips with the sandwich), and act like everything that goes wrong is the customer's fault. Which doesn't make any logical sense at all! Lol It's worth mentioning that the employees appear to have a nonexistent personality. They are all the same, even the manager. Except that he's a little nicer and more naïve than the rest of these degenerates. These employees look like high school dropouts, back of the classroom losers, rail thin geeks, whiny all F's for grades kids, trashy whores, and pathetic "I'm in a gang" kids. Even the manager looks like a loser. He looks like a hardcore gaming incel that lives in a slimy basement. Probably the reason why this place is so horrible. This place is the worst location that I have visited so far. It is a failure upon a failure. Only reason why it's still open is because of dumb luck that there's plenty of people unaware of this place's awfulness and plenty of losers that decline their health eating or drinking coffee here. Go drink Starbucks instead. It's across the street. Starbucks makes their coffee look like Van Gogh art. Tim Horton's takes a big diarrhea dump on a picture frame and calls that art. read more

I was Rushed at the window they didn't get my order correctly, I get to the window and tell them my order wasn't right but they wouldn't correct it. I'll start going to starbucks across the street The morning crew drive through today should find another job if they don't wanna do theirs here read more

Passing by, wanted a cup of coffee. Employee states after the order was placed that he's brewing a new pot. Very nice of him, this mid-day coffee is top notch. read more

Enough is enough!! This is by far the worst Tim Hortons in the country that I've ever been too .they are always out of stuff they're rude and just don't care about their customers. I will no longer be visiting this Tim Hortons I will go out of my way to go to other ones in the area even though this one is right by my house . read more

I see a lot of bad reviews for this location and not sure why. The staff is not super friendly. They do seem very efficient. I do not like the long waits in the morning but the food is above average. I've never been a big fan of Tim Hortons donuts. They never taste fresh baked although some of their pastries are wonderful. The coffee is always good and fresh. The place always looks very clean. They need to work on getting the food out faster and I would add a star. read more

Bags people! Every time I order a sandwich, it is handed to me in just a wrapper. No bag. Although I do enjoy mayonnaise all over my hands. Not to mention the shine it brings to my leather car seats when I set it down. And if you want sausage on that breakfast Sammie, you better ask for bacon. Just a tip. read more

So slow!!! If there is more than one car ahead of you in the morning drive past because you will be late. Someone please open another coffee place in fort st.! 7/25/20 This location has sped up its drive-thru. Now the problem is they rarely get my order right. I ask for a bagel double toasted with cream cheese cut in half. They maybe cut in half 1 out of 20 times. This morning, not only did they not cut it in half, they didn't even toast it (which has also happened many times). I hate to hold up the line by checking my order but I am sick to death of the incompetence of the people working there. Is it too much to ask to get my order the way I ordered it? I've contacted the company about this location but they never responded. I love Tim Hortons coffee so I should be able to go there every morning and get what I ordered. Starting tomorrow, I will hold up the line to check my order. Please either hire people that care about their customers or at least let them know how important it is to give us what we order. read more

The worst location I've ever been too. Takes longer each time I go. 25mins in drive through for one iced coffee. I'll go out of my way to avoid it whenever possible. Also almost Everytime the order is wrong so I have to go back read more

Really wish I would've looked at the reviews before I stopped at this Tim Hortons. My caramel iced cap taste delicious but I ordered a plain bagel toasted with butter and when I drove away and went to take a bite out of it it is not toasted or barely toasted and the butter is just clumped on their worst experience I've ever had with Tim Hortons! If I wasn't in a hurry to get it done appointment I would've gone back and complain because this doesn't look good at all! read more

Tim Hortons - the inside of a bagel with butter - Coffee & Tea Near Me - Southgate, Michigan

I love about a block away from this location so I am a frequent flyer here. It seems that almost every time I come here they are either out of sausage or egg no matter the time of day. If not out of items they have a wait time north of 20 minutes. read more

I went through the drive thru. asked for a dozen assorted donuts and she said, "okay let me go check if we have enough for a dozen" and she didnt say anything else. When we got back home we checked it and they were all plain donuts. read more

Tim Hortons - asked for an assorted dozen. - Coffee & Tea Near Me - Southgate, Michigan

Wow, please do not ever buy lunch here. Sandwiches were made twice. When we got home they still weren't right. BLT had no bacon or mayo. Grilled bacon, tomato and cheese had blubbery bacon and a nasty 1 slice of tomato. The soup was tasteless as well. Employee making sandwiches was rude and said this is fast food when my husband asked him to slow down. 25.00 thrown in the garbage. We always loved there breakfast sandwiches but lunch there is horrible. Never ever going back. Please get some employees that care, customer service makes a big difference even when a customer is dissatisfied. read more

Tim Hortons - Suppose to be a BLT - Coffee & Tea Near Me - Southgate, Michigan

See all

I've been to probably every Tim Hortons in the Downriver area, and this one is the worst one, which is unfortunate if you live or work in the area. If you want donuts, you're better off going next door to White Castle and getting 3 of those tiny, pre-packaged donuts for 99 cents. I've gone here in the daytime and almost ran out of gas in the drive-thru. I ordered two Chocolate Dip donuts (the plain glaze with chocolate frosting), but I ended up with Chocolate Glazed (the completely chocolate ones with a layer of glaze). I even explained what a Chocolate Dip donut was to the speaker, even saying, "They're the glazed donuts with the chocolate frosting." I've never had this confusion at any other place before. I didn't complain since I didn't have time to dare go back in the line or inside. Perhaps, the instance that takes the cake took place at around 3:00am. The girl told me to wait a moment when I pulled up to the speaker. Three minutes later, she was ready. I asked her what donuts they had available, because sometimes a Tim Hortons has a limited stock of donuts ready at this time. She told me they had no donuts (but they were being prepped). Okay, so I asked if they had their breakfast sandwiches ready. She said not for another hour. I asked if they had their deli sandwiches or paninis available... no. I then asked what they did have, and she said they were only serving beverages, bagels, and muffins. Muffins! Okay, sounds good... "sorry we don't have the raspberry muffins." What the hell were they doing open if they didn't have the majority of their food available? I wanted something as simple as a plain cake donut. I went to White Castle. read more

As a major Tim Horton's lover (EVERY holiday I am given a gift card there), this is the worst one. I often get a bagel and muffin with the occasional hot chocolate or water. Very simple order. Bagels are quite often not toasted enough or there is a VERY SMALL amount of cream cheese (I'm not asking for a mountain...just an even layer over the entire bagel...). I only come here when I'm so desperately craving a bagel that this is my last resort (at this point I would rather drive another 5 mins out of my way). But the biggest thing that peeves me off about this Tim Horton's location is that THEY CHARGE YOU FOR ICE WATER. $0.25 for the water 'cup'. After the first time I was told I would be charged for water, I kept my eye out for when I went to any other Tim Horton location or other fast food restaurants. There is not a single other location that charges me for the cup. I guess I am just very disappointed because I think this location cares more about saving money than caring about the customer. Disappointing because bagels are my favorite food. read more

I go inside purposely to make sure they get my coffee right, and they still get it wrong. I am now going to go out of my way and go all the way down to another location and see if they can possibly get my coffee better. I shouldn't have to change my order from what it's been for several years. Because your calibration is off? Or you're just lazy? read more

literally cant even get a coffee right, let alone a combo order. everything we got was wrong total of 5 items. and this isnt the first time this has happened, dont come here read more

The comments below are true. I went there this morning asked for coffee - not decaf. The coffee was surely decaf. I ordered two donuts and they tasted like donuts from yesterday, couldn't even eat them they were so horribly stale. Not sure who the manager is but they need a new one obviously!!! This is the downriver MI. Tim Horton's not one in SanFran. read more

Do Not waste your time or patience. Keep driving & use another location. This location is constantly terrible. Bad service, bad food & bad coffee. How can they mess up Coffee??? Idk, but they managed it. read more

The final straw for me was the croissant that they gave me this morning (9/21/17). There was nothing sitting on top of it... I didn't drop it or anything. I pulled it out of the bag within 10 seconds of pulling away from the drive through window, and it was just totally flat and stuck to the bag. Does anyone know who owns this place? Every morning there is some kind of drama going on over there and their service is the worst I've ever seen from any Tim Horton's anywhere. read more

Tim Hortons - Supposed to be a croissant. I didn't drop it. Nothing was sitting on top of it or anything. This is jus how they served it. - Coffee & Tea Near Me - Southgate, Michigan

See all

I went through the drive through and ordered 2 breakfast sandwiches ($4), 1 Senior med. coffee and was told $8.90 something. I pointed out that was wrong. They refigured and said $7.90 something. Paid it went inside to talk to manager. She corrected the bill to $5.90 something. Three dollars less then first quoted! The errors have happened for the last 3 drive ( over 2 months) throughs. Every time a different charge. Contacted Hortons home office and nothing happened. Drivers check your receipts! If it happened to me on the last three visits, how many others are being over charged? read more

Never and I mean NEVER do they have everything you order. When they do though they NEVER get the order right. Nothing is ever made. Every morning "I have to see if we have that" "let me see if that's working" IF NOTHING IS WORKING NOR DO YOU HAVE FOOD TO SELL DONT OPEN. YALL SUCK. LESS THAN ONE STAR. PLUS ALL WORKERS SEEM HIGHLY UNDER EDUCATED. overall when they do get my order right I feel like giving them a high five. It's coffee and breakfast food. It is not hard. read more

We should have read the reviews before stopping here. The employees are rude and slow. When we finally got our order it was wrong. Seriously, how does a coffee shop screw up a simple coffee order? Like other reviewers have said, stay clear of this location. read more

How hard is it to stir coffee? And how come when I call no one answers the phone? How do I get a hold of corporate?

Never really had a problem with my order until now! This my 3rd time they missed up my order completely wrong! The new workers need more training especially the young girls. read more

I wonder why it would take 15 minutes to get a box of coffee and a dozen donuts to go at a donut and coffee shop.

Friendly staff, but a $6.00 sandwich with ONE slice of turkey folded in half and ONE slice of bacon broke into 2 pieces is VERY Disappointing Same issue recently with Wyandotte, Mi location. Bacon, turkey club, My Favorite when properly made...So Disappointed and waste of money. Especially when you can get 4 slices of deep dish pizza and a soda for $5.30 I'll have to start making My own Ciabatta Turkey, Bacon when I get the craving. Tim Horton's has turned into a RIP-OFF read more

This is the worst Tim hortons ever. They can't even get simple orders right even when they make them right in front of your face. They never have frozen lemonade or frozen hot chocolate. And if you go through the drive thru it's even worse. I swear, they hire the worst employees. read more

not getting order right man. went couple of times on drive-thru. both times they took my card, went inside and returned by card after 1 minute... there was no one else in line and what's the hold up? also said 4 cream 3 sugar, and tasted it it didn't have any sugar. went home and put a lot of sugar to make it drinkable. also they didn't put 4 cream, more like 2 or 3 and tasted burnt and trash. going somewhere else. girls at drive-thru are not helpful either... read more

Approximately two weeks ago, on a weekday, I went here between 5 and 6 in the morning and ordered a black coffee. Only one employee seemed to be working there and she was cleaning. It took almost ten minutes to bring me probably the simplest order you could imagine for a place that's main point is to make and sell coffee. It doesn't take that long to make coffee there. There's no excuse. And even then, the coffee tasted old. It's right down the street which would be a convenience but if I feel like having coffee that disappoints, I'll make it at home rather than go here. Actually am at this location right now and the girl at the counter, not wearing a name tag so I'll refer to her as "the fat one", was rude when I asked for sleeves for the coffee. Then we got to walk across an audibly sticky floor past the dirty tables until we found a clean one. I guess it's my fault for coming back... this place would get zero stars if Yelp would let me. Now we're listening to the workers loudly complaining about management and customers. read more

These idiots don't understand how to put donuts in a bag. They put an iced donut face down so it stuck to the bottom of my bag. They then put another donut on top without a wax divider so it stuck to my already sad and de-iced donut. I don't understand why it's so hard to put donuts in a bag the right way. I guess it's a hard life as a Tim Horton's worker. read more

Coffee never comes with a slip to prevent burning the prints off your fingers. Hash browns are cold, always. The only reason I went two stars is the time, they are quick. read more

WARNING CUSTOMERS: You are about to enter the worst TimmyH experience you could imagine! All staff are cursed with that fateful combination of STUPIDITY AND ARROGANCE! WATCH as you enter and no one greets you or even asks you what you would like to order! SEE the staff spill coffee as they text, and talk to each other and completely ignore the customers! BE AMAZED by a new level of moronic answers as the staff have no idea what 2% milk is, as they try and solve the impossible riddle of how to make a 'plain bagel with cream cheese' and ponder for hours on how to prepare an iced coffee 'with no cream', as they wipe the drool from their slack jaw, and mop the sweat from their brow with an empty glazed look. After 15minutes ( seriously 15minutes) of repeatedly asking for the same order, and 2 staff members who cannot work out how to fulfill the order, you will walk out hungrier and more thirsty than you walked in, and little part of you will die inside when you realize that these people are our future. ....The 1 star is purely for the unbelievable incompetence of this place that has to be experienced to be believed! read more