I'm new to poco and I've been to tim's in Coquitlam. Tim's in Port Coquitlam on 1320 Kingsway Ave is abysmal.
The food is the same, the coffee is the same, but the ability to take orders correctly is shockingly poor. For the first 4 trips I didn't react to the problems with other people's orders, though I obviously made a mental note. My orders were incorrect 2 out of 4 times. When I made my last order and handed her a $20, got $11 and change back, stuffed it in my pocket, I said I didn't want the receipt.
Not only did I pay for a wrap/coffee/soup combo and did not get the soup, I got LIP from the grill person who said that's not what the computer/order says and you paid for a coffee and soup. BS. I asked a number of times where is my coffee... the LIPPY grill girl brought over the cashier who looked dumb founded and didn't say anything. I said, All I want is what I ordered. Everyone then ignored me!!! What?? Before this all happened I stood their waiting for my order and noticed, 2 of the three orders in front of me were incorrect.. Then my situation happened. I said "You have to be kidding me, you're not going to give me a cup of soup and make me leave pissed off!" By the way, I'm a 35 year CPA and retired Chief Financial Officer, just in case you think I'm a poor old man trying to rip off a cup of soup.
I have never had to write a bad review in my life. But I feel compelled. I was treated poorly, my order was wrong, it was not corrected, and I paid about $9 for a wrap and medium coffee. I was over charged.
The Coquitlam Tim Horton's is great and I've never had problems at any other Tim's, but the PoCo outlet is crap, total crap.
I can only conclude they are poorly managed, staff are not properly trained and supervised and the concept of common sense practices is above the capacity of staff. I will say while I was waiting an older Tim's staff member who bought something behind me, stood there and told the grill crew their machine was not properly cleaned, even pointed it out to them. They looked at her and COMPLETELY ignored her. That was my second clue, 1st was the other order errors before me.
I will never go to the PoCo outlet and I'm laying down a torched earth public media campaign as my response. read more