Why is the staff complaining in front of customers? Can a person get a coffee and a donut without the employees talking about their personal life in front of me? They were full on complaining to each other. Especially not worth it when the order came to almost $10! Donut was fine, could use more glaze and the espresso tasted burnt. Floors could use a deep cleaning if I want to get picky read more

I have been going to Tim Horton's since they opened. I have had exceptional service at several - however, I have moved to Novi about 6 months ago and have been coming to this location and the service is terrible! I have asked for coffee and bagel sandwich with egg without bacon and I have been ridiculed by the window staff - and when I confronted the individuals - I was flipped off and they slammed my food and spilled hot coffee on me. When I complained the supervisor on staff, Gary, was just as rude. I would love to go to a different Tim Horton's but this is the closest one to me for me and my son, I am fighting health issues and my son is Autistic and he won't eat anything but Timbits. No matter who I have complained to - it is blown off and the staff is worse. I have seen it when I go into the location and when I drive I go through the Drive Thru. This store needs a massive overhaul. I can't even get a bagel toasted with cream cheese without an attitude. read more

Food was very good and is always consistent. Service was very quick! They got 10 things done and ready in about 2 minutes! Very nice ambiance with background kitchen/bakery noise. Now remember, before you put some hate on Timmies. Get something you know you like. read more

I had been craving a bagel all day and went to Tim Hortons and ordered a plain bagel with cream cheese. They told me $2.11 and then I pulled up and they said $3.69 because there was an up charge for cream cheese. Whatever. I get home and then this is the bagel. There is no chance this is real life lol. If I had the energy I would take it back. read more

Tim Hortons - Coffee & Tea Near Me - Northville, Michigan

I got a bacon, egg, and cheese sandwich on a bagel and it was delicious. Service was great, got food quickly. The one star off was the ambiance, because the floors weren't that clean. Other than that, this tim Hortons is recommended from me. read more

Not sure where "plain black coffee" with a special note "please don't put anything in my coffee" got to these people, but now I think they are just messing with me. read more

I love the staff at my local Tim Horton's but rarely go, especially now that I work from home. So when I heard about Timmy H's collaboration with Justin Bieber, I had an excuse to return. I ordered a mixed box of 10 Timbits but that was too much; I was dismayed by the calorie count displayed on the menu board (70-100 each). There were three flavors available: chocolate white fudge, sour cream chocolate chip, and birthday cake waffle. Since I had skipped breakfast and lunch, I gobbled two of them in a nearby parking lot and the third one later on in the evening. They were okay and did not look at all like the pictures I saw online - but this is fast food so I expected that. I think I still prefer the plain glazed ones or the powdered jelly from the regular menu. I was also disappointed that my timbiebs (renamed for this collaboration) were in the traditional box rather than special edition boxes. The staff here continues to be super-friendly and the reason why I return. I used to look forward to their friendly smiles every morning. read more

Tim Hortons - Justin Bieber-created doughnut holes include: chocolate white fudge, sour cream with chocolate chips, and birthday cake waffles. - Coffee & Tea Near Me - Northville, Michigan

I still come here on occasion and the window staff is friendly but WHERE IS ROSA?? I miss my girl! Also- sometimes the water has a brown hue to it which is why the 3 stars read more

Horrible rude service at the drive-thru. I left and ate at another restaurant that wasn't out right rude!!!

Absolutely awful experience. This location was supposed to be open until 7 PM. I ordered my online pickup at 3:15 PM and it said I had until 7 PM to pick it up. We arrived at about 3:25 PM to pick up the order. We pulled up to the drive-thru and the girl on the speaker told us they were closed. I tried to explain to them that I placed an order and had already paid, but they ignored me and did not respond. After waiting for a response, I decided to park and walk in through the connected Wendy's. After walking to Tim's I saw three female employees just walking around aimlessly. I walked up to the counter and explained the situation. The girl I spoke to at the register said in an extremely rude way "we're closed." I responded, "Okay, but I was able to place this order and pay for it. So if you closed early, I'll need a refund." Another employee, who I found out was the manager, rudely said "We have no control over the online system. You need to go online and talk to them." I was shocked by how disrespectful the "manager" was to a customer asking for help. Her response also makes no sense. Coming from a restaurant background, I know that at the very least the manager can see any sale the store gets and refund it if necessary. I asked the "manager" why they were closed 4 hours before they were supposed to be, and she said, "I don't have to answer your question." I swear. I cannot make that sh*t up. After a bit more debate attempting to get my money back from the store, I gave up and called customer support in my car. While talking on the phone with Tim Horton's support, I was informed that the stores are the ones who handle refunds even for online orders. This confirmed my experience in the industry and that the "manager" lied to me just to get me to leave. I was told that corporate will be reaching out to me in about a week and I should get a refund after that. She also documented the situation and reported it. I cannot believe I was essentially robbed of my money and blatantly lied to by the "manager" of the store. This was the absolute worst customer service experience I have ever had. The fact that the store was closed way earlier than it should be and they could not even provide a valid excuse is also absurd. I wonder how many other online orders were completely ripped off that evening. There's no way I was the only one. If the General Manager knew that their employees closed up shop early and were okay with them ignoring mobile orders and refusing refunds because of their laziness, this entire location should be fired and re-staffed. Absolutely ridiculous that anyone would be okay with customers paying for products, not getting them, and then not giving their money back. I would give zero stars if I could. read more

I worked here in 2018 and 2019. One of the worst jobs I've ever had. Saw my manager scream and cry at customers on several occasions. An old lady came in and told me she was going to bring chili to a homeless man. I said "aww that's so sweet--" and she cut me off and called me slow. Don't go here if you're lactose intolerant (I'm not, but it's just a warning). Also when people asked us for turkey bacon I could've laughed. This is Tim Hortons! read more

Fast service! Yummy doughnuts. Just wish Tom's offered alternative milks as I love latte with almond milk.

I have tried to obtain food at this Tim Horton's right around dinner time on no less than seven occasions in the last year, only to be told that either their grill is down or they have decided to shut the grill down early. This store is open until 8pm. Why are they shutting the grill down at or near 5pm each day, losing a full three hours of meal orders from customers? Given that this has been happening for a year, I question whether anyone at Tim Horton's management is even aware that their stores are doing this sort of thing. I've also had this happen at another local Tim Hortons, so it's not just this store. I like their food, but their constant refusal to serve grilled food after 5pm is very off-putting. Could be a reason few people want to go there after 3pm anymore. Please look into this, Tim Horton's! You are about to lose a loyal customer! read more

I started coming to this Tim Hortons (and skipping my local/usual one) on my morning commute to work. I got sick of waiting in line for 5-7 minutes for a coffee & a bagel at my normal spot, so I decided to give a different location a try. Let me just say - this place is FAST! One morning I stopped and the line wrapped halfway around the building. I almost said "forget it" but decided to get in line when I actually saw that it was moving. Wait...it's moving?!? I'm in and out of this line in about 2-5 minutes! That might not seem like a big deal, but I swear every minute counts on my commute. Especially with all the extra traffic now that 96 is closed! Medium coffee. Jalapeno bagel w/ cream cheese. Price went up about $.10, but they ALWAYS have what I want - unlike these other reviewers complaints. Maybe Jalapeno bagels aren't in high demand? I don't know and I don't care because it works for me. Oh yeah! I always get the same lady at the drive-thru window and she is SO nice! I had a free coffee from Roll Up the Rim, and when I gave her the "coupon" she actually seemed surprised I gave it to her since nobody asked for it. She's just sweet, friendly, and her bubbly personality definitely can put a smile on your face. read more

Tim Hortons - the front of a tim hortons restaurant - Coffee & Tea Near Me - Northville, Michigan

The experience here was not a pleasant one. Tim Horton's coffee is a staple in our home and I visit frequently at our nearest location for my morning brew. I happened to be traveling today and stopped with my daughter for a treat, going inside to order as the drive thru was very busy. We didn't need to wait to have our order taken but the order taking process was painful. The staff member spoke so quietly, SO quietly, and I let her know she'd have to speak louder for me to understand her. I didn't have an issue understanding anyone else. The coffee I ordered was about 3/4 of the way full when I received it. Additionally, there was some confusion with our Timbit order as all the food in the display was mislabeled, so I was trying to explain that I wanted sprinkled Timbits, but the staff member didn't understand unless I used the "official" Tim Horton's name... which was incorrect so I couldn't. It took several minutes of pointing to the donuts for her to understand exactly what I needed. I knew they weren't sour cream, but didn't know to ask for "birthday cake" as the birthday cake labeled ones were elsewhere. "Sprinkled Timbits" should have sufficed. I also ordered a bagel. Plain. Not toasted. No cream cheese or butter or even cut. They were in the display case right in front of me, but instead of picking one up and handing it to me, she let the sandwich master who was swamped with drive thru orders know I needed a plain bagel. Maybe this was due to their mislabeling? So then we waited for this poor, busy guy to grab a bagel and hand it to us while she stood behind the counter waiting for more customers. Thankfully, this is not our local Tim's as we won't be back. read more

Service at this location is pretty quick. Employees always greet me as soon as I pull up, and I love engaging in conversation with them when I pull up to the pickup window. read more

Stay clear from this place if you have a dairy sensitivity. I got a coffee yesterday and was sick for hours. Today I went back and kindly asked if they could be extra sure they put oat bc I was sick for hours yesterday. The lady rudely told me that "it couldn't have been us bc we only have oat milk". Me "huh?" You only have oat? Her: yes. We don't carry whole milk, only 2%. Me: huh?? You only carry 2%? Her: yes so it couldn't have been us that made you sick. Me: you know what? Never mind I don't want a coffee. Mind you she was EXTREMELY rude the entire exchange. I don't blame the employee, I blame the management for 1) not teaching employees what dairy is 2) letting it be common practice to be rude to costumers Especially when they made me sick yesterday. I just figured it was a fluke but I guess not. They don't know what dairy is here. LORD!!! read more

I was very impressed by the service I received this past Saturday, wish I had asked for the gentleman's name. I called first to see if they had any Red Wings donuts available. I needed four and there were only 3 available. He told me he would make four fresh ones for me. He could have easily said sorry, that's all we have but he didn't. Great customer service!!!! read more

The service was horrible. The people in the drive did not turn off their headsets so I could hear them making fun of me and making assumptions about me because of my age. The lady then proceeded to tell me that they had no breakfast sandwiches or bagels. I was also rushed out of the drive and had to wait 10 minutes in a spot for my coffee. Should not have even given them the business. read more

They have so much attitude because I forgot to say double double ice coffee and they made it hot they made me feel like I was getting things for free not recommended at all read more

This was the best place to go for the past 6 years. Wonderful, friendly, efficient staff. The morning crew was awesome. Rosa ran the drive through like a tight ship and was always friendly. The new management and team has run everything amuck. Most mornings you can't get service and we just leave. It's really sad - this was our favorite coffee spot. read more

This Tim Hortons location is out of popular items way too often. The last two times I have stopped by, their "ice cappe machine was down for cleaning". Why would you clean your only ice cappe machine at 2pm? Would make way more sense to clean it after the store closes. The last two times I stopped by, they were also out of most types of bagels, as well as the type of bread used for most of their sandwiches. Seems like an inventory problem that nobody cares enough to fix. read more

This is another solid Timmy's in metro-Detroit. The drive through line usually moves fairly quickly, but it can be more challenging when the attached Wendy's line is crowded. Thankfully, coffee and frosties tend not to have the same high traffic times. The farmer's breakfast wrap here is lacking compared to other locations, less vegetables, but it was more well-done and crispy, which I liked. read more

Another split Tim Horton and Wendy's. This is an out building in an up scale strip mall. Parking is a little tricky as the drive thru goes on front of the building. It's a big place, many tables. Typically Timmy's, good coffee and lots on sweet things to eat. Not that busy, but no wait. read more

Not expensive but probably the worst latte I've ever had in my life. Latte more like latt no I think it Gave me Ligma. The medium iced coffee was good and I only got charged for a small. Good day and a great start to our adventure. read more

We visited this location on a Saturday night. It took at least 5 minutes for someone to come out from the back. Then we stood there another 10 minutes before leaving as the team member didn't even acknowledge that we were standing there. She kept serving drive through customers. To her credit, she was working by herself, but a brief acknowledgment that we were standing there would have made all the difference. read more

Horrible customer service, that's all I have to say. I was there this morning and the person working the front was rushing to get my order for tidbids and didn't care what kind of donuts to give me. On top of that, she rushed me and didn't give me cream and sugar, so I had to go and ask someone else. I also had to ask her for my receipt because I was on a business trip and she didn't automatically give it to me. Granted it was early in the morning and there was a rush of people, but customer service is key. That's why I would never go here again and instead will go to Dunkin Donuts where they even put in cream and sugar into your coffee. Tim Horton's coffee doesn't even taste that good. read more

Had a fresh cup of coffee and the workers seamed genuinely happy. Will be back when I'm in the area.

I like this Tim Hortons. I live near quite a few of them, but prefer this one just because of their quick and accurate drive thru service. I've never had a wrong order, and I stop here often before work, and my food and coffee has a consistent taste all the time. Whenever I see they have a long line, I don't worry because they're so quick! read more

Easily the worst service you will ever receive from a Tim Hortons. I have the displeasure of working near them, so they are the only one convenient enough to visit. Every single day they give me attitude at the window and rush me through the payment. The main lady that's there shoves my stuff in my face while I'm still handling the food she just gave me. Every day. God forbid you order something other than how it is on the menu, because then they will tell you to pull forward so they can keep the line moving. 20 minutes later you'll be lucky if they bring you your food. The whole staff needs to be redone because it's a group effort. The manager actually had the audacity to tell me that the sandwich I ordered was wrong because of me. I asked them the ingredients and they forgot to say there was mayo on it. So when I get to the window they ask "did you want mayo on it?" And when I said "no, nobody told me there was mayo on it" she actually said "well you didn't say no mayo so pull forward and we'll bring it out to you." So I pull forward and watch 8 cars get checked out and had to walk in the building, all of which was on my break, and they had just finished with my stuff. Easily they rang up 11 people but I'm at the back of the line because they can't do their job? Nah I'm over that. read more

I come here every morning just about before work. The middle aged woman who works or worked this morning on register thru the drive thru window is ALWAYS wonderful & my coffee is always perfect! So thank you! read more

Brutal tims. First off it's connected to a Wendy's so you already know you're going to be disappointed. I've been there twice at like 9 am and the staff was extremely slow and unenthused. Along with them not having half the morning items i normally get. read more

Always come here when I visit Michigan. Delicious coffee and donuts, can't go wrong!

I go in at 10 in the morning, first off the larger white guy making sandwiches is so slow! The line had 8 people waiting you'd think he'd go a little faster. Then secondly they are all out of hash browns and plain bagels. Good luck ordering anything. Not happy at all. read more

I LOVE the nutella donut...But PLEASE wrap it or something. I took it out of the bag and there is nutella smeared all over the inside of the bag, all over my hands, napkin...PLus I miss out on the yummy filling. NOT the first time this has happened. read more

Tim Hortons - Nutella donut MESS all over the bag. What a waste. - Coffee & Tea Near Me - Northville, Michigan

Went to get some chili which they had very friendly chili was great made Gray very thick and flavorful

Besides their amazing iced cappuccinos and sour cream glazed munchkins this Tim Hortins is pretty on top of their game . However you should avoid coming here early in the morning the drive through is a complete disaster of people getting there early coffee fix. read more

The food is what you would except from Tim Horton's. The customer service was okay. The restaurant wasn't very clean though.

Love Tim Horton's coffee. It is good at every store. Also love their iced cappuccino. Great place to go if you want something fast and healthier the junk food fast food. read more

What a dump. Shares a dirty, uncomfortable, dated building with a Wendy's. No creamer or sugar stand, poor employees looked miserable and unhappy. read more