It makes me sad to have to down-rate this Tim Horton's location to only 2 stars, but it's for the same negative reasons I encounter every time I visit.
I work right across the street from this location, so there's not many places I can go to for my lunch break (and trust me, I'll eat about anything during my hectic 8-hour shifts). Unfortunately, this Tim Horton's makes me want to start packing my own lunch, due to their horrible customer service. The manager (or I think), named Terry was really rude to me two days in a row.
On Tuesday at around 4 pm, I had requested my usual, a Steak and Cheese Panini. She told me with a rude tone that they ran out of the steak, so I was looking at the menu for another option. She seemed very agitated, while she stomped on the ground with one foot, (there wasn't anyone behind me). So, I decided on the Ham and Swiss, she said they ran out of bread as well. She never indicated to me that they hadn't had any bread before I took the time on deciding, from my short 30 min break. Feeling rushed by Terry, I settled for the Ham and Swiss on a bagel.
The sandwhich was slammed on the counter for me to pick up by another worker, and once I opened the package, the ingredients had fallen out of place, with the bagel not cut-through properly. It was one, big, sloppy mess!
On Wednesday (yesterday), at around 12 pm, I had come back to order the Steak and Cheese Panini before my work. Terry greeted me again, and I had politely asked if they had the Steak and Cheese Panini. She broke out with the attitude again, and said that they always have the Steak and Cheese. I mentioned to her that yesterday, that she had personally told me that they had ran out of the Steak. She unapologetically said that they don't have the Steak and Cheese at night. I mumbled that 4 pm wasn't night time, under my breath, while she gestured for me pay.
I had gotten the chicken noodle soup along with the Steak and Cheese panini, with chipotle sauce. This has been the third time that I haven't recieved a roll of bread with my soup, but I didn't bother asking for one.
As for the sandwhich, it was fairly good, but the chipotle sauce seemed watered-down.
Overall, I have to say that I am not impressed by the service at this location. I hope it improves soon, or they will start losing customers. read more