This might just be my favourite Tim's ever! I know you might be thinking, "a Tim's is a Tim's, is a Tim's!", but honestly, I've had some horrible experiences just getting a simple order filled.
I go here frequently as I work in Burnside, and I've never had anything but amazing service.
My order has never been wrong - be it eat-in or drive-through. You'd be surprised (or maybe not) how many times I'm given a coffee rather than the tea I've ordered. Having worked at a Starbucks for 5 years, nothing ticks me off more than something so simple being handed off wrong. Especially when I'm in a rush on my way to work.
Not only is the staff accurate, but they are super fast, and always friendly. The drive-through is usually lined up, but nonetheless, the line moves quickly. At lunch time, the parking lot is generally packed, but you don't wait long to get served and fed.
The staff at this location work like a well-oiled machine. It's pretty evident to anyone who enters the store, that this due to the dedication and hard work of the manager (she's been with Tim's quite a long time though I've forgotten her name as I write this.) It's not often that I'm there that she's not working - she pumps out coffees and teas like no other, keeps her staff on their toes, and is always one step ahead of the customer having things ready and anticipating their needs.
Finally, this Tim's goes above and beyond to treat customers well. You're greeted with a "Hello, and thank you for being our guest today", and each employee always identifies themselves by name (at the drive-thru). Your order is always read back to you to ensure accuracy (something that I think all Tim's should do, because it's obviously working to their advantage.)
I actually pass 2 Tim's locations on my way to work, and I purposely wait in order to go to this one. If you're ever in Dartmouth Crossing or Burnside, skip the Ilsley Ave location and head on down to this Tim's - you won't be disappointed! read more