I'm a regular patron of Tim's and have been to location from Niagra to St. John's and have to say this one is by far one of the worst I've seen. Tied only with another Tim's in Corner Brook.
I'm not really sure what went wrong, we only had two coffees.
Coffee order:
Ordered 2 milk 1 sweetner got 2 milk 1 sweetner
Ordered 2 milk 2 sweetner got black no sweetner
Although mistakes can happen "sometimes" the thing that really turned me from this place was the terrible service when confronted with the mistake.
After the server replaced my coffee with a fresh correctly made one, after I returned to my car I noticed he and her colleagues making fun of the fact that I returned the coffee and doing impressions of me put the coffee on the counter. I'm very disappointed in this extremely unprofessional behaviour at this Tim Horton's location.
One positive note though, they at least labelled the coffee lids correctly.
A clean house and more training needed here I think. read more