I like the food, I like the ambiance, but the service sucks. This Tim Horton's is based in Avenida SE Calgary. My friend lives nearby so we go there for coffee or a meal. If I order a coffee, I get it right away, but when it comes to food, I'm standing there for 10-15 minutes wondering where is my food. Nobody asked me what are you waiting for it takes me to say to them. Excuse me. Where is my breakfast sandwich and hashbrown, or where is my farmer's wrap? I asked them where is your manager nobody came over and asked me what was wrong, there's a gentleman I called over and he just looked at me and walked away till I raised my voice louder, and I said excuse me to the girl making the food where is my bacon egg Sandwich on the regular bun, and my hash brown and she turns around says to me I already served that along time ago no, you didn't. I just ordered that. As I'm waiting for everything six more people come in and they all get their orders except me. This is happens every time I go there. You're probably wondering why do you go back if this happens to you all the time, because I'm hoping to give them the benefit of the doubt, and see if they improved which in my opinion they haven't. Don't ever go to this Tim Horton's. This is terrible service. They don't know what the heck they're doing. I can see she was busy. I waited not a problem but when it became 15 minutes now going on 18 minutes it took my friend to call the manager on the phone to report this, this is after we left. I don't want free food from them, their service and lack of manners needs improvement. I am not going back to that stupid place. I will go to another Tim Hortons, and I will give them my business, and I will give better reviews to them than this place. If you do happen to walk into that establishment and order food, make sure you get a receipt, and if you have a problem, at least you have a receipt to show proof, instead of having three girls come over and ask me three times what am I waiting for, sheesh! read more

i love this place bonnie always makes sure i get my order quickly and all the staff are very friendly

I am a big Tim Horton's fan, and I sincerely feel like I won the lottery. I live in Riverbend, which means I have two exits outside of my community -- 18th Street to Glenmore, or..... 18th street through Quarry Park, and out 24th. Typically, my entrance and exit route is Glenmore, which has me often frequenting Tim Hortons in Riverbend. I have already reviewed this location, and the short story, is that I am a happy customer there. The sad truth, is this location is BUSY. I mean, REALLY busy, since it is servicing both Riverbend and likely Ogden. Both communities are primarily, more of a "Tim Horton's" Crowd versus a "Starbucks" crowd. Well.... what I discovered, is the Tim Horton's in Douglasglen, which is merely an extra 3 minutes by car, during prime time rush hour is DEAD. Which means? I was in and out, with my coffee in my hand in mere minutes. There was no lineup. That's right folks.... this is NOT a typo. Anyone who has walked into most Tim Hortons during morning rush hour, expects a lineup out the door. Well, I expect you will gasp in delight to know I walked right up to the cashier and ordered my extra large decaf coffee with double milk, and was back in my car sippin' within mere minutes. As much as I am thrilled to share this review, I am afraid this may inundate the only Tim Hortons I have ever been at between 7 - 8 a.m. that did not have a daunting lineup. I guess that means that Douglasglen is a bit more of a Starbucks crowd.... That's alright by me! read more

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3/30 I generally avoid a Tim Horton's for coffee for three reasons: 1) My ex-brother-in-law worked there for many years, and when we lived together, he'd bring home so much leftover Tim Horton's. Donuts, donut holes, bagels; it didn't take long to develop feelings of ultraviolence every time I saw a box of yet more Tim Horton's baked goods. 2) The location he worked at always made the most sour coffee I have ever tasted. And since TH is a chain, and chains generally try to make all their food taste the same wherever you go, I assumed this is how all TH coffee tasted. And I was perplexed as to why everyone talked about how "a cup of Tim's is like liquid crack." How Canadians that had to work across the border in the US yearned for a cup of this "liquid crack." All I could think of is that it tasted more like liquid FROM a crack. 3) It's the 21st century and you'd be hard pressed to find dairy alternatives for your coffee at a TH. I'm not so precious that I feel like this should be done everywhere, but for a chain, I think it's kind of a jerk move. Even if you're not vegan, so many of my friends are lactose intolerant. --- But I had to work with this super-friendly guy for a couple of months, and he loved his Tim's fix. All day, every day. He'd show up ready to work with me, with an extra cup of black coffee for me in his hand, and I'd smile and surreptitiously pour it down the drain and replace it with the coffee I had made. One day, we were driving around and he kept telling me how exhausted he was and needed his regular injection of Tim's. So we pulled in here, and before I could say no, he bought me a black coffee. We sat at the table and I cautiously put the cup to my lips, like a child being made to drink castor oil. Since he was staring and smiling at me, I took a sip and swallowed. And it wasn't the worst thing in the world! In fact, it tasted downright fresh! I wouldn't go so far as to call it "liquid crack," but it was definitely drinkable! And this particular Tim Horton's was extremely clean, strung-out-bum free, and the staff behind the counter: friendly! But if I tell you all of this; this will no longer be the clean, inviting Tim Horton's with the good coffee. This will be just another jam-packed TH with an exhausted staff and sour coffee. SO I TOLD YOU NOTHING! *waves arms* read more

I like this location because its always a fun hunt to find the end of the drive-thru. The lay of the land here isn't typical for a Timmy's location and there are parking stalls everywhere so it can be a challenge to get around. Inside, the store is bigger than most and they're always ready for the big line that comes through every morning. Overall, great customer service and quick processing times. read more

If your server is Karen, well good luck. You will order something and leave with something totally different. And it will take you forever to get your order. I don't buy many things there but every time she is serving me, something is missing or wrong. Ordered cappuccino, got any other kind of coffee; ordered a muffin, got a donut instead..and the list goes on and on. It's a waste of money and time. The sad part is that there is probably only one other person in the store that understand what you are talking about, everybody else is looking at you with a blank stare in their eyes. But Karen is the worse. So if you are next in line and she is available, let someone else go before you. read more

The service can be pretty slow at times.All in all, I still spend far too much time at this place. Who doesn't love some timmys

Probably the best run Tim Hortons in the city. Always super quick and friendly service.

I seem to always have a bad experience at this timmys. Every time I get a steeped tea I somehow end up with a coffee, happened to me 5 times and the worst is when it happens in drive through. They need to label those pots better. I even had an argument with management once, over a steeped tea so now I just wait at the counter until they get my order right. Other than that service is good the ladies are very friendly.. read more

Going here after 6 pm, 8 out of 10 times they don't have potato wedges. You have to ask if they have any and there is no attempt to make any even when you ask. Can you imagine going to McDonald's and asking if they have French fries. I save myself a wasted trip to Tim Hortons and just go to the McDonald's next door. What has happened to our Canadian icon? read more

Probably the worst Timmies in the city. They are not only slow but the service in the drive thru is ridiculous. They are so rude, the girl at the window clearly hates her job to the point she is grumpy to customers. I have tried to give them the benefit of the doubt. Called the actual business a couple times with my concerns. With nothing done or a call back. No respect for their customers here. Going forward I will be taking my business to the Timmies on 1440 52 st ne. read more

I visit this Tim Horton's on a regular basis because it is very close to my work and I am frequently sent on a "Tim's run". The staff is very friendly and the quality of food is fine but they can't seem to get my order right. I would say 1/3 of the time they mess something up on my order. They've given me the wrong kind of tea, coffee instead of tea, the wrong kind of oatmeal, a couple ice caps made with cream when I asked for milk, the wrong kind of bagel and have even forgotten to give me cups when I've ordered a Take 10 Box of Coffee. It's not like it's just one time that this has happened...it's a couple times a week. If they get my order wrong that frequently then they must be getting other people's wrong fairly often as well. read more

I have lived in Riverbend for 16 yrs. and avoid the Tim's on 18th when at all possible due to absolutely terrible service. When they opened 18th St. south so that we can access the 24th St. location - It Was Fabulous! Not only do they have drive thru - the Service Rocks!!! Even if I am travelling north, I will go south to this Tim's rather than use the one on 18th. Keep up the Good Work! read more