As a first-time rental property owner, I hired TILT Property Group. I was hoping for stress-free professional rental management experience. Unfortunately, what transpired was the exact opposite. Despite being locked into a one-year contract, the service I received during my short time with TILT was consistently disappointing, unprofessional, and ultimately more stressful than managing the property myself. From the beginning, communication was poor and inconsistent. After the initial walk-through, the agent told me that only the bedrooms required fresh paint. I completed this immediately, yet shortly after, I was informed that additional painting was needed in the living room--something that should have been identified the first time. The agent also claimed the original photos "didn't turn out," which I later learned didn't matter because my listing hadn't been posted at all. When I finally received an update, I was told the listing had minimal activity and only one showing. Despite having completed every task they recommended, I was then given a second list of repairs and asked to reduce the rental price--this was only one week after they had conducted a market review and set the original rent amount. TILT continued to request additional price reductions 3 times over a one-month period, always citing "lack of interest," yet provided none of the documentation I repeatedly requested updates regarding showings and inquiries--something they claim to provide bi-weekly and are obligated to share under RECA guidelines. After moving cities and leaving my keys for them to collect, I discovered they simply never picked them up. Again, weeks went by with no personalized updates on my property. When I reached out after two weeks, the agent casually mentioned she "had been meaning" to talk to me--raising the question of whether she would have reached out at all if I hadn't initiated contact. The situation escalated when I emailed CEO Jared Hope directly to express my concerns. Instead of addressing any of my issues--lack of communication, failure to follow contract terms, repeated rent-reduction pressure, and missing documentation--he responded with an unprofessional tone and took the opportunity to highlight his own expertise rather than acknowledge any accountability. These emails continued for four days of unproductive back-and-forth. The final breaking point was discovering that people I personally referred to TILT for viewings of my home never received a response from them. On top of that, I discovered TILT reduced my rental price on the ads after I explicitly told them not to. They claimed they would correct it, yet two days later nothing had changed. After paying both a mortgage and rent while dealing with a company whose CEO displays a clear lack of respect and professionalism--and after multiple breaches of contract--I made the decision to terminate my agreement with TILT after only 1.5 months of service. This experience was discouraging, costly, frustrating and unnecessarily stressful. Based on my time with TILT Property Group, I would strongly not recommend their services to any property owner looking for competent or professional management. read more

Leaving this review for a friend that is currently involved in legal proceedings with them and therefore is nervous to leave a negative review due to the extremely abusive responses they have left for other responders. This company will string you along and bill you the entire time while providing absolutely no results for filling your property. Initially they will say your home looks great and then suddenly right when they have a 'perfect renter' an extremely large amount of repairs will need to be done with an outlandish bill (you cannot hire anyone aside from them to do any work on your place or they charge you even more). Then once work is done, suddenly that 'perfect renter' falls through. Please listen to the reviews and do not get involved with this company. read more

Never do business with TILT Property management. They are incredibly slow with repair requests, and they do not intervene when a landlord is doing you over. Worst rental company I ever had the displeasure of interacting with. read more

Avoid this company at all costs. DO NOT RENT FROM THEM. Incompetent and unprofessional. This property management company only works from 9-4 on weekdays so if you have a problem at anytime outside of those hours your out of luck. Even if you have a problem inside of those hours don't expect anything to be done anyways. Expect the worst service you've ever experienced in your life and then expect to be blamed for everything. They don't care about tenant comfort only about getting a paycheck. They do the bare minimal and barely that. They blame tenants on their Facebook but at the same time refuse to fix issues anyways. I'm trying to keep this vague as I'm sure they would do something illegal like evicting me for writing a bad review that's how terrible this company is. Avoid them. read more

I began renting a unit in Edmonton and the owner lives in Ontario. She originally had stated her parents would do repairs. Then she decided 10 days later, to hire TILT. I have waited for bathroom fan , air exchange and timer dial repairs for over 3 weeks. Today the smoke index is an 8. I am disabled and cannot breathe but have sent too many emails, and get no response. TILT is unprofessional and if a maintenance person tells you they will return, get it in writing. Pretty sad that it is Friday and now I have no choice but to call 911 because my breathing has become fatal. read more

My husband and I went from very optimistic that Tilt Property Management would have no trouble renting our single home with a double detached garage located in the desirable, family friendly neighbourhood of Summerside in Edmonton. Our home included private, residents only access to lake Summerside. Walking distance to a K-9 catholic and public school. All the amenities you can ask for in the 10 minute or less drive to South Commons shopping area. But in the 3 months that they had possession of our home they only had 1 viewing! When the rental rate is sitting at a 2% vacancy rate! We spent several thousands of dollars for Tilt Property Management to prepare our home to rent (mainly repainting). There was very poor communication. We always had to ask for updates and had several different employees to email and no employee seemed to know what was actually going on with our home. The office seemed to be very disorganized. Our trust in them quickly diminished and to end our worries we ended the contract with them. With only 1 viewing in 3 months we felt we couldn't continue to lose anymore money. When we asked for our house keys we were told that they were trying to locate them and they told us that they didn't think they ever HAD the keys. This made us get extremely upset, frustrated by their incompetence! Later the keys were found in a cupboard in the house (they used the door keypad to enter). This made us wonder if they real went to check on the house or show it at all. We've now had no choice but to list our home for sale. In 10 days we've had 6 viewing with 4 more booked before the end of week! Please don't waste your time with this property management group it'll cost you in the long run. Keep your money and your peace of mind. NOTE that many of the 5 STAR reviews on their website are bought. Jared offers potential clients a discount on signing on with them IF you leave a 5 STAR review! read more

Terrible terrible place. Unprofessional, unfair, and extremely unpleasant. If you want an email answered in about a week, try them! But don't worry, you have to email 2-3 times in that period to actually get a response! But wait, there's more! Win in court? Don't worry, they will slow down their responses, not send you info you request, and completely evade any requests!! Rented with them for nearly 2 years. Terrible years. Left tenancy early and were astonished with their unprofessionalism. We left November 21, and it is now Feb 5. Guess who still is dealing with them and their lack of communication? Me! Save yourself time, energy, and stress. Choose another place to rent from! read more