As a first-time rental property owner, I hired TILT Property Group. I was hoping for stress-free…read moreprofessional rental management experience. Unfortunately, what transpired was the exact opposite. Despite being locked into a one-year contract, the service I received during my short time with TILT was consistently disappointing, unprofessional, and ultimately more stressful than managing the property myself. From the beginning, communication was poor and inconsistent. After the initial walk-through, the agent told me that only the bedrooms required fresh paint. I completed this immediately, yet shortly after, I was informed that additional painting was needed in the living room--something that should have been identified the first time. The agent also claimed the original photos "didn't turn out," which I later learned didn't matter because my listing hadn't been posted at all. When I finally received an update, I was told the listing had minimal activity and only one showing. Despite having completed every task they recommended, I was then given a second list of repairs and asked to reduce the rental price--this was only one week after they had conducted a market review and set the original rent amount. TILT continued to request additional price reductions 3 times over a one-month period, always citing "lack of interest," yet provided none of the documentation I repeatedly requested updates regarding showings and inquiries--something they claim to provide bi-weekly and are obligated to share under RECA guidelines. After moving cities and leaving my keys for them to collect, I discovered they simply never picked them up. Again, weeks went by with no personalized updates on my property. When I reached out after two weeks, the agent casually mentioned she "had been meaning" to talk to me--raising the question of whether she would have reached out at all if I hadn't initiated contact. The situation escalated when I emailed CEO Jared Hope directly to express my concerns. Instead of addressing any of my issues--lack of communication, failure to follow contract terms, repeated rent-reduction pressure, and missing documentation--he responded with an unprofessional tone and took the opportunity to highlight his own expertise rather than acknowledge any accountability. These emails continued for four days of unproductive back-and-forth. The final breaking point was discovering that people I personally referred to TILT for viewings of my home never received a response from them. On top of that, I discovered TILT reduced my rental price on the ads after I explicitly told them not to. They claimed they would correct it, yet two days later nothing had changed. After paying both a mortgage and rent while dealing with a company whose CEO displays a clear lack of respect and professionalism--and after multiple breaches of contract--I made the decision to terminate my agreement with TILT after only 1.5 months of service. This experience was discouraging, costly, frustrating and unnecessarily stressful. Based on my time with TILT Property Group, I would strongly not recommend their services to any property owner looking for competent or professional management.

Leaving this review for a friend that is currently involved in legal proceedings with them and…read moretherefore is nervous to leave a negative review due to the extremely abusive responses they have left for other responders. This company will string you along and bill you the entire time while providing absolutely no results for filling your property. Initially they will say your home looks great and then suddenly right when they have a 'perfect renter' an extremely large amount of repairs will need to be done with an outlandish bill (you cannot hire anyone aside from them to do any work on your place or they charge you even more). Then once work is done, suddenly that 'perfect renter' falls through. Please listen to the reviews and do not get involved with this company.

I lived in Ascot Properties , Arbor apartment for about a year. The experience over all has been…read morenothing short of Great. Everything is taken care of on time. There has always been a great focus on security as well. My resident manager Joe was very professional and always took care of everything without fail. Highly recommend this to anyone who is thinking of moving here.

I"m not even a client and they offered to help with my inquiry. Goes to show that they are good…read morepeople.

I am a long time realtor and have to deal with management companies often as I sell a large number…read moreof condos. KDM is one of the largest and may be the largest managment company in Edmonton and area. Contrary to some of the negative reviews I can say I am always greeted professionaly, helped and answered when I have queries about a complex they are managing. Once I had a challenging experience with a manager there and the owner got involved and got it resolved quickly and efficiently. I judge a company not on being perfect but rather on what happens overall; management is tough, they rarely get happy people calling in, let's face it usually its because there is a problem or complaint to deal with. KDM does a very good job, the owners care, and their people are compotent and professional.

Biggest special assessment I had ever heard of. Over $150,000 per unit. Owners went bankrupt & had…read moreto remortgage their units to pay for this insanity. Thank god, im just a renter. My voicemails are not returned. Staff are condescending.

Terra Property Management in Edmonton has done a great job with our property management for a while…read morenow and things are great. We do not live in Edmonton, but assured our property is being taken care of by a great management company.

They do not maintain their rental properties well. They have a rental next to my family home and we…read morehave been contacting them about the fence that has completely fallen down and now the gate is off. They do nothing to ensure that their renters take care of the yard and it is a mess. As seniors we are unbelievable disappointed.

Not impressed..my bathroom ceiling leaked on the 5th of May..didn't hear from a maintainence guy…read moreuntil the 15th..said they'd be back to fix the water damage..now the 31st and still no one..my bathroom started leaking again today and so far not even a call back..would not recommend renting from this group..as stated by others here they have a bad habit of not returning calls or fixing issues..been waiting NINE months to get a electrical socket replaced..but its only a fire hazard who cares right?..apparently not this company..if you're in Grande Prairie Alberta save yourself a headache and rent from someone else

The only time this company gives you good service is at the start when they haunt you to sign up…read morefor their services. We are highly dissatisfied with the manner they handle problems that arise with the renter and does not even do the necessary investigations when there is something that comes up. I honestly don't know what you pay for! Do not recommend them at all!

Ikram in particular is an absolute nightmare to deal with. Says one thing, does another. Impossible…read moreto get ahold of by phone. The company doesn't answer the phone when there is anything that needs to be fixed. You have to leave a voicemail and hope someone gets back to you within a day or two. Frustrated tenants have reached out to me (as the owner) as they cannot get ahold of rental advisors but have urgent issues. I'm assuming it depends on who you end up dealing with but Ikram has been terrible. I had other people with the company before that were good but all seem to have left.