As a first-time rental property owner, I hired TILT Property Group. I was hoping for stress-free…read moreprofessional rental management experience. Unfortunately, what transpired was the exact opposite. Despite being locked into a one-year contract, the service I received during my short time with TILT was consistently disappointing, unprofessional, and ultimately more stressful than managing the property myself. From the beginning, communication was poor and inconsistent. After the initial walk-through, the agent told me that only the bedrooms required fresh paint. I completed this immediately, yet shortly after, I was informed that additional painting was needed in the living room--something that should have been identified the first time. The agent also claimed the original photos "didn't turn out," which I later learned didn't matter because my listing hadn't been posted at all. When I finally received an update, I was told the listing had minimal activity and only one showing. Despite having completed every task they recommended, I was then given a second list of repairs and asked to reduce the rental price--this was only one week after they had conducted a market review and set the original rent amount. TILT continued to request additional price reductions 3 times over a one-month period, always citing "lack of interest," yet provided none of the documentation I repeatedly requested updates regarding showings and inquiries--something they claim to provide bi-weekly and are obligated to share under RECA guidelines. After moving cities and leaving my keys for them to collect, I discovered they simply never picked them up. Again, weeks went by with no personalized updates on my property. When I reached out after two weeks, the agent casually mentioned she "had been meaning" to talk to me--raising the question of whether she would have reached out at all if I hadn't initiated contact. The situation escalated when I emailed CEO Jared Hope directly to express my concerns. Instead of addressing any of my issues--lack of communication, failure to follow contract terms, repeated rent-reduction pressure, and missing documentation--he responded with an unprofessional tone and took the opportunity to highlight his own expertise rather than acknowledge any accountability. These emails continued for four days of unproductive back-and-forth. The final breaking point was discovering that people I personally referred to TILT for viewings of my home never received a response from them. On top of that, I discovered TILT reduced my rental price on the ads after I explicitly told them not to. They claimed they would correct it, yet two days later nothing had changed. After paying both a mortgage and rent while dealing with a company whose CEO displays a clear lack of respect and professionalism--and after multiple breaches of contract--I made the decision to terminate my agreement with TILT after only 1.5 months of service. This experience was discouraging, costly, frustrating and unnecessarily stressful. Based on my time with TILT Property Group, I would strongly not recommend their services to any property owner looking for competent or professional management.

Leaving this review for a friend that is currently involved in legal proceedings with them and…read moretherefore is nervous to leave a negative review due to the extremely abusive responses they have left for other responders. This company will string you along and bill you the entire time while providing absolutely no results for filling your property. Initially they will say your home looks great and then suddenly right when they have a 'perfect renter' an extremely large amount of repairs will need to be done with an outlandish bill (you cannot hire anyone aside from them to do any work on your place or they charge you even more). Then once work is done, suddenly that 'perfect renter' falls through. Please listen to the reviews and do not get involved with this company.

I have gone through Joe & Guy Pelletier at this office twice now for both a purchase of a home and…read morethe sale of our (attempted and trashed) rental property a few years later. Both have always been extremely expedient in responding to my e-mails, voicemails, and texts. Friendly, non-judgemental, and easy going. I highly recommend them to anyone looking to buy or sell property.

Mark Pelletier listed and sold our home at close to 100% of list price on the day it went on MLS…read more Based on other appraisals which we obtained, we were confident it was priced at fair market value. Mark quickly and efficiently dealt with several issues which arose before closing, all to our benefit.We strongly recommend him t o prospective home buyers and sellers. Bob and Marianna

Biggest special assessment I had ever heard of. Over $150,000 per unit. Owners went bankrupt & had…read moreto remortgage their units to pay for this insanity. Thank god, im just a renter. My voicemails are not returned. Staff are condescending.

PLEASE READ!!! I had previously left a review basically stating just how awful dealing with KDM is…read morehowever this now this has to do with there lack of care for your safety. The bar in our lobby that holds the realtor keys was cut and all the lock boxes were stolen 2 days ago. KDM was informed about this and it was replaced the next day. That was real swell of them to get right on that but changing the locks to our doors has not been done and the people who stole our keys have access to our building and parkade. I left for work this morning at 620am (a female entering the parkade alone) and encountered 2 masked men scoping out our vehicles. Now having something happen to anyone's vehicle is terrible but my safety is now at risk. KDM said they can't change the locks until they get approval from our condo board and well it's been 2 days you think this would take priority but no I think they would rather someone get assaulted, raped, murdered even before they get there ass in gear to get the locks changed. Avoid any building that is managed by KDM like the plague!!!

Guy and Pierre are so easy to deal with. Makes the transition nice and smooth. I recommend bermont…read morefor any realtor need. Commercial residential or property management.

From the owner: Bermont Realty (1983) Ltd. is provided ongoing Real Estate and Property Management Services to the…read moreSt. Albert community and surrounding areas.

They do not maintain their rental properties well. They have a rental next to my family home and we…read morehave been contacting them about the fence that has completely fallen down and now the gate is off. They do nothing to ensure that their renters take care of the yard and it is a mess. As seniors we are unbelievable disappointed.

Not impressed..my bathroom ceiling leaked on the 5th of May..didn't hear from a maintainence guy…read moreuntil the 15th..said they'd be back to fix the water damage..now the 31st and still no one..my bathroom started leaking again today and so far not even a call back..would not recommend renting from this group..as stated by others here they have a bad habit of not returning calls or fixing issues..been waiting NINE months to get a electrical socket replaced..but its only a fire hazard who cares right?..apparently not this company..if you're in Grande Prairie Alberta save yourself a headache and rent from someone else

I"m not even a client and they offered to help with my inquiry. Goes to show that they are good…read morepeople.

I lived in Ascot Properties , Arbor apartment for about a year. The experience over all has been…read morenothing short of Great. Everything is taken care of on time. There has always been a great focus on security as well. My resident manager Joe was very professional and always took care of everything without fail. Highly recommend this to anyone who is thinking of moving here.