Tile quality awful. Horrible customer service. Avoid at all costs!
Bought their Super black glossy polished porcelain tiles online in November 2015. To start with, they were not as glossy as advertised but decided to go with it anyway. Immediately after careful installation and grouting, there were 100s of visible scratches all over these tiles. Tiles absorbed the grout from the sides and all edges turned hazy. Having these tiles in the kitchen area for about 7 months now, these tiles lost all their shine and colour, have millions of scratches all over and now they have to be removed. Going back and forward with the customer services, I'm now told that I need to put a full installation report from my tiler, which I have to pay him extra for his time, plus an additional £90 for a specialist to come over and have a look. I have already lost a lot of money, I'll have to pay extra for removal of these tiles yet sending pictures of tiles or taking them to the store is not enough and still I have to pay on top of that to get my money back? Thanks but no thanks! read more