My standard poodle loves Tiki's playhouse. He has been going there for years and has so many friends that he sees all the time and loves to play with. Kelvin and Dana are wonderful! Tiki's Playhouse is superclean and they have a big back yard that is constantly monitored by Dana and other canine attendants. Kelvin makes sure that all the dog's shots are all up to date so all the animals stay healthy. I am retired and love to bring my dog there for socialization with other dogs. If you are looking for a great place to bring your dog, I would highly recommend Tiki's playhouse. They are conveniently located and have flexible hours. Ann Buhlman read more

Over a period of 30+ years, I have been using the doggy care services offered by Tiki's Playhouse in Glenelg, MD. The initial visit with a very rambunctious Corgi puppy presented some concerns on my part that the owner, Kelvin Abrams, would determine that Paddington was too rambunctious and might not behave. Perhaps Paddington needed more training. I'm happy to say that Paddy was accepted. Kelvin has a special bond with his furry clients and understands the needs of each breed. His employees are courteous and would spend the time to let me know how my dog's day was spent by providing a Report Card! Corgi Petey follows in the footsteps of his predecessors and it is comforting to know that a trusting and reliable doggy care business is close by. read more

We have brought our two dogs to Tiki's for several years, the card and attention they get is beyond belief. Our older dog is blind and needs a bit of attention and they are both on meds. we never worry about the care they get. They also don't crate the dogs or leave them locked up all day, they are out playing and exercising. Our dogs never protest when seeing Kelvin and his team, they are happy to go. read more

The other 1-star reviews are accurate. We also wanted to stick with Tiki's because it is a mile away from our home. We used Tiki's off and on before COVID, then started up again in the last 2 months. The customer service has been horrible, the staff keep turning over. The new staff know nothing about dogs. I boarded my 35-lb dog twice recently. The first time was for a week. When I picked him up the owner 'complained' that my dog had whined at night. When I asked him what he did about it, he said he threw a blanket over his crate and that shut him up. The second time was for a 2-night stay. When I dropped him off my dog didn't want to get out of the car, and barked and bared his teeth. He finally relented, but the owner immediately branded him as aggressive. (My dog is the gentlest, friendliest mixed rescue you've ever met.) Two days later, when I picked him up, the owner complained again that my dog barked at night. When I asked him what he did about it, he said he hollered "shut up" to him from upstairs. The owner told me there must be something wrong with my environment to cause my dog to bark. When I got home the same day, although they said they fed him, I fed him anyway and he wolfed his food down like he was starving. I don't trust this place anymore. The owner is stressed out all the time. During the day he runs a bar next next door while the new staff are left to run the day care. read more

If I could rate a zero, I would. To summarize: 1. Terrible customer service - rude and unknowledgeable. 2. Advertises cageless boarding but had my dog in a crate and a run while he was there. If I knew he was going to be crated, I would not have brought him there. According to them, he needed to "calm down." 3. Walked him on a choke leash and then complained that he was biting at the leash. 4. Called my husband mid-day to say the dog was "barking during nap time" and that he needed to be picked up. Actually comical. 5. When the dog was picked up, there were no other dogs there and my dog was in a small room with one girl. It was a beautiful day - no idea why they weren't outside. 6. My dog greeted me as if he had the worst day ever. He couldn't get out the door fast enough. I know he barely played because he had even more energy than usual when he came home. 7. Charged a 3% credit card fee without saying to bring cash/check in advance. Do not bring your dog here. I have never been so upset about how my dog was treated in my life. read more

We absolutely LOVE Tiki's! Our dog Gus is a member of our family, and Tiki's treats him like a member of their family too. Gus does doggie daycare there as well as extended boarding when we travel. When I pull into the parking lot and get Gus out of the car, he drags me into Tiki's like a sled dog. And when I come to get him, he sees me and turns right around to go back inside. He is SOOOO happy there. The staff is amazing, always treating Gus with love and kindness. We could not be happier. Thank you! read more

We have been taking our golden retriever to Tiki's for 3 years now, since he was a puppy. We looked at several day care places until we found one where we knew our dog would get love, exercise, and socialization in a safe and caring environment. We did not want to drop him off somewhere where he would be crated and ignored all day. We are so happy with Tiki's and we know he is too - we can tell by the way he drags us in the door. We feel comfortable boarding him there too - we initially had someone come to the house and stay with him whenever we went on vacation, but we started taking him to board there once we saw how happy he was at daycare. There are closer daycare places to us, but we driver further to Tiki's because is it such quality care. And we can tell the staff and the owner really love the dogs and take good of them. I recommend this place without any reservations or qualms (and I am really picky). read more

Our dog Jake has been coming here since he was a year old (now aged 10). They do a great job when they trim his nails. Great place for dogs - we feel that Jake is in good hands when he is at Tiki's Playhouse read more

Some of the ridiculous ratings and reviews I've read recently have compelled me to share my thoughts (especially in response to Dana P.). I have been a loyal customer since 2015. I have a 4 year old sheltie with a TON of energy. Kelvin, the entrepreneur extraordinaire, is like Cesar Millan. He knows what he is doing people! 1.) Kelvin, Jamie, Christy and the rest of Tiki's staff love dogs. They see the personality in each one of their precious clients and understand that the people who come to their establishment expect their fur babies to be treated as a valuable family member. Over time, I got to see just how much they knew my sheltie by reading their report card comments. 2.) As some folks have written, I too was initially concerned with the leash technique used as my sheltie greeted me at pick up time. But for goodness sakes, instead of judging and blasting the staff on Facebook, yelp and google, I had a conversation with the staff to understand. I never thought they were choking my baby. I didn't just give up on Tiki's but watched and learned from them, over time, on how they were working with my dog. It is imperative to communicate people. I worry for our future, as a society, when I see snowflake millennial parents (of dogs or kids) freak out and don't communicate but immediately judge! 3.) I too, initially laughed at the thought that my "yappy" sheltie should refrain from barking. However, I again had a conversation with Kelvin and staff regarding this. There is a noise ordinance. It's not like the dogs have to remain silent but they do need to stay in compliance with the ordinance. And guess what, my sheltie is now more disciplined and well behaved. I really don't consider that a bad thing at all. Putting your dog on a regimented schedule of "play, nap, play, nap, repeat" isn't a bad thing at all. It's just like the structure that I child craves. It's healthy. (P.S.- My sheltie understands the difference between home and daycare. He is allowed to be as loud as he wants with me. I'm proud of the progress he has made with the training Tiki's provides). 4.) I also understand the initial confusion with cage-less boarding. HOWEVER, as I continue to reiterate, I had a conversation and watched the interactions over time. My baby has graduated to being in a room for nap time/down time as opposed to a huge kennel. I gave him time to be trained. I didn't view it as punishment but a learning experience. 5.) When a dog is introduced to something new, they will be nervous. Just like a human! They may sweat, whimper, cry, etc. It takes time for both humans and dogs to adjust. Spoiling a dog (or a child for that matter) by letting it do whatever it wants and having no rules/discipline is, again, a millennial/snowflake societal problem. Please take the time to research and think through your decisions before making snap judgements. Communicate and ask questions. You might actually learn something! I am TEAM TIKI's FOR LIFE!!!!!! Jessie read more

I would never recommend this place. It's very convenient to our home and I thought it was going to be great. We have the friendliest dog in the world and after 1 day there, we were told that he nipped someone which I cannot imagine what they would have had to have done to provoke that. I am also pretty sure they hit him because he came home with one bloodshot eye. I tried one more time and he was shaking like a leaf when we walked in. I will continue to go to Dogtopia which is geographically inconvenient but they are loving and wonderful!! read more

The structure and rules is what makes Tiki's Playhouse above other kennels. At many kennels your dog is just another dog, however, at Tiki's the owner Kelvin and his staff have a more personal relationship with each dog and knows each of their personalities. My dog has boarded at Tiki's on 2 occassions, just recently for 10 days. As when I looked for daycare for my child, I didn't want a daycare that had no rules, nor did I want a daycare/staff that only saw my child as just another paying customer. As with children, structure and rules result in well behaved and mannerly kids, so its no difference with dogs. I have used many other kennels, I am very pleased with the services at Tiki's Playhouse. I know when my dog is at Tiki's, she is being attended to properly and is getting a lot of playing time socializing with other dogs and not locked in a cage for hours. I also noticed the facilities are kept very clean and whenever dealing with the owner and staff they are always very professional. I truly feel that the owner, Kelvin takes care of every dog as if it was his own and you couldn't ask for more than that!!!! Maryann Ellicott City, MD read more

Love Tiki's Playhouse!!! My dog has been going to Tiki's for two years. He absolutely loves it there. The owner and the staff take great care of the dogs and are very kind to them. Yes, there are rules...but when you are responsible for the care of someone's precious pets, precious children or even someone's belongings there needs to be rules to insure safety and make sure everyone or everything is properly cared for. The facility is immaculate, the dog play yard is shaded and fenced with ample room to play. The indoor boarding area is clean and homey. The bottom line is my dog can't wait to go to Tiki's!!! He does daycare about 2 or 3 days a week and he sure knows when its a Tiki's day. He is following me around waiting to get in the car and go have fun! Thereis no better solicitation for a doggie day care than that. read more

I love & trust Tiki's Playhouse & the staff completely. My high energy dog goes to Tiki's everyday and comes home tired everyday. The staff took the time to get to know him and his likes & preferences. I know both he & the staff like his overnite cageless stays. I feel secure knowing there is 24hr care. I would recommend Tiki's to anyone. read more

I met Kelvin and seen the business during possible employment..the position fell through bcuz the employee decided to stay..I can tell you this he is very serious and passionate about his business and very kind..and no I have nothing to gain..I actually was disappointed I wasn't going to be an employee but that's life..His facility was very sanitary the grooming was of excellent quality..He took the responsibility of your pet seriously .. I don't understand why a person would come on here and bash a business that may have run into a few bumps along the way..I am sure by the anger and hostility in your post, you approached him with hostility.. Maybe you should calm down act like an adult during an event that occurs sometimes by accident..don't know the whole story but I do know Tiki's playhouse is a professional establishment... Thanks C.B. read more

There are a lot of great things about Tiki's playhouse...they have an extra large outdoor (rare) yard, the facility does not smell, and inside and out appear fairly sanitary. There are a lot of rules, which overall I understand are necessary because some people abuse the system, and that's why they were put in place. Pricing is consistent with similar businesses and they offer discounts if you buy more than one day of daycare in advance. However, if you have a large dog, say over 70 pounds, or a dog that doesn't run to strangers, I would not recommend this place. Oh, and don't go if your dog is a barker. Mine's not so that wasn't an issue. Most dogs are medium or small in size. As far as the staff's training, I don't know what their qualifications are. I don't believe any of them are behaviorists. I did notice that when introducing the dogs, one by one during their evaluation, both dogs were pulling, on tight leashes, and able to meet face to face right off the bat. With the rescue work I've done over the years, this is not recommended. Loose leashes, walking around at a distance gradually getting closer and closer, and then the rear end up close sniff helps avoid any leash aggression. Luckily there weren't any issues. My dog has been through training and knows many commands, including the basic ones. He also knows his name. At Tiki's they expected him to come to them the first time they met him. Here he is in a huge yard, running free with lots of other dogs and smells, and they want him to stop what he's doing and come to them, a stranger. I understand that the dogs need to come when called, but unless a person lets everybody and their brother pet their dog when they are out (I don't) I think that it is unrealistic for the dog to come to them the first 15 minutes they are with them. It is sensory overload. I do not think that the staff gives enough time for your dog to get comfortable with them and the routine before they start charging an extra $15 per day to "train" your dog. The training fee started the first day of care for us. The "training" is done with no food because they are worried about dog fights and allergies. Other doggie daycares do training daily with the dogs, with food, no problems. Families with allergies just bring treats to be used for their dogs. I don't think Tiki's wants to bother with the extra effort. Afterall, dogs can't have any resource guarding issues to come there, they all drink out of the same water dishes, they chase the same tennis balls, so why would handing out a few treats be a problem? On the 3rd visit when I went to pick up my dog he had a cut on his neck. The staff was sure to mention that he had a cut and "probably got it from my leash", implying that it did not happen there. Well, he didn't have the cut when I dropped him off, I am 100% sure of this. After looking closely at the cut when I got home I noticed it was a slice...like what would happen if a leash cut into his neck, without a collar. I can not prove that Tiki's did this but I can tell you that I do not put a leash on my dog's neck without a collar, and very rarely do I use the collar with a leash, I use a gentle leader because my dog is 135 lbs, and he will pull otherwise. Tiki's does put leashes on the dogs without collars. Part of the "training" includes them using a long leash to help the dogs learn their names. I can only speculate that my dog got pulled too hard with only a nylon leash around his neck and got injured as a result...which has turned into a scar, it was that bad....and I paid an extra $15 for this to happen! They know what happened and I wish they would have just been upfront with me. I stopped going back as a result of this incident. I don't think that the "training" accomplished anything and feel like they'd charge me an extra $15 for as long as they could. I know accidents can happen but I think that this was unnecessary and could have been avoided, and their fault. read more

I no longer take my dog there. The rules just got to be too much. Dogs must be there before 9 am, even if they're going to board that evening. Crazy! Other doggie daycares in the area have half day rates and are much more flexible. There is a whole sheet of rules and I just could not keep up with them all. It's operated as if it's a child care center. My dog also got some strange illnesses while there, which have not occurred since I stopped taking him there. Really hated parting ways, but it just got to be a chore and at the end of the day, I am the customer. read more

After taking my dogs to get groomed at Tiki's for a few years, they are no longer getting my business! Last visit, they cut two of my dogs (cut the hair too close and nicked the dogs - both bled) - I sent pictures to the owner but he chose not to respond, and when I decided to give them one more try.... they decided they would no longer accept my large breed dog because "he cried" (yeah, when you cut him...) and because we did not like our last cut (yeah, when you cut the dogs....). I am better off without them! BEWARE! DO NOT TAKE YOUR DOGS TO BE GROOMED HERE!!!!! read more

We have two dogs - one medium, one extra large - that frequent Tikis for boarding and day care and they love it. The staff are very kind to them and we love that they're outside instead of cooped up somewhere. It's also nice that you can grab a cup of coffee in the morning after drop off. There are some rules but they're mostly related to the safety of the dogs. Overall Calvin and team do a great job. read more

My dog gets so excited to play with friends at Tiki's. We use them for boarding when we travel, preferring their cageless boarding for the socialization than the more common solo kennels. Kelvin is amazing with the dogs, and completely professional with the humans. I enjoy seeing my dog so tired when I come to get her from all the play and fun that she has while she is there. It is quite a welcome piece of mind to know that she is so well taken care of and having so much fun while we are away. I think she has more fun there than at home! read more

Tiki's rates five stars for wonderful doggie day care and boarding. I have been taking my standard dachshund there for 4 years now. Kelvin and his team get to know every dog they take care of and give the special attention that makes every dog excited to come and play. The dogs are supervised 24/7 and the energetic team there plays with them and gives them love and attention all day long. Once I had to board my dog when he had an injury, and the team carried him up and down the stairs, made sure he had his medicine, and made sure that he got the rest that he needed to heal. I feel absolutely confident leaving my dog at Tiki's. read more

The only reason I am rating Tiki's Playhouse as a 5 Star is because I can't give it 6 Stars. Seriously, Tiki's Playhouse (most notably, Kelvin) knows dogs. He's very careful to make sure that your dog is safe and as stress free as possible. If another dog shows the least bit of aggression, he knows what to do to diffuse the situation to ensure safety for all the dogs, him and his staff. If your dog is the bully (which my dog evidently was), then he has a solution. Kelvin obviously loves dogs and it shows. He's professional, courteous and runs a tight ship. I know I can trust Kelvin to take care of an important member of my family (my dog!). I strongly recommend Tiki's Playhouse to anyone near or in Howard County. read more