So I decided we'd go here instead for the hello kitty collaboration since it's inside a hotel and its air conditioned.
We got in line at around 9am and they open at 11am. This was already given. Any hello kitty collaboration there will always be a long line.
Now this is the reason I gave 3 stars:
1st of, they knew what this collaboration was gonna bring and the amount of crowds it was gonna draw. It was honestly a bit disorganized. The person giving out the numbers didn't really start doing so till after 11am, he probably started at around 11:15 already. Again, collaborations like this you have to prep in advance and if you have to start your employees earlier than normal then thats what you have to do.
Also, the person explaining the promo rules wasn't really doing it well and it was very confusing cause all we were told is that we would only qualify for the buy one get one which was fine with us, since the first 10 orders were the ones who got a free gift.
Fast forward to me ordering our drinks. The buy one, get one only qualified for a specific hello kitty drink not all orders. So everyone ordering expected they were gonna get a buy one get one free drink and in turn you only get it if you purchase the specific hello kitty drink. So we opt out of that ofcourse.
Drinks:
Black sugar black tea with boba- this was pretty good, not to sweet but there was so much boba in the drink.
Lychee Busting boba black tea- this was an okay drink. I wasn't a fan of it.
Since this was during the hello kitty collaboration the cups were really really cute. It was nice that they allowed you to buy the cups separately. I think its was like $6.50 for all the 5 cup designs. And then time to purchase the hello kitty cup holders.
I showed the cashier the promo they have on the tiger sugar website to where if you buy 2 drinks the cup holder is only $9.99. The cashier had no idea that this promo existed. I think she went and asked her supervisor or manager idk but then the manager said it doesn't qualify for their store because its in the casino. Their pricing for the cup holder was only $10.99 and online and at other stores its $12.99 for the cup holder.
What really upset me was when I was buying the cup holder they ran out of the pink ribbon one and then I was told that it will be another 30 minute wait after I had already waited in line for almost 3 hours.
This is where I pretty much realized how unprepared this store was. You know you have this collaboration and you're not gonna have enough stock in hand. It was honestly very frustrating. I was literally 10th in line and thats why I found it extremely frustrating how they ran out of the items so early on. read more