Rally House really doesn't care about it's "Satisfaction Guarantee." Instead they nickel and dime…read moreyou on shipping when an item doesn't work out. Their website does at least say buyer pays return shipping, but they charge you for both ways. I called to ask about this but was told they "can't" do anything about it. Then I even get an email from the Columbia Missouri (Tigers) store asking me to rate my transaction. So here it is: very unpleasant experience. It was a complete waste of time and $18 in shipping for nothing. Buy your Tigers gear elsewhere. Anywhere other than Rally House, because they obviously could care less about you, the customer. Boo Rally House Tried the manager's suggestion and got nowhere. Thanks again.

Very big selection. It's a tight fit for all the merchandise which makes browsing less enjoyable…read more Got home satisfied with the fit and quality of all our purchases.

Imagine, in the middle of a global pandemic, going to a store that says "CDC recommends wearing…read moreface coverings" in two languages on its doors and nobody - no employees, no customers - are wearing them. That said, this store has many things in stock and it is very clean.

Went in yesterday afternoon. Everyone was helpful. Gauge (sp) went above and beyond to help us…read moreout. Great customer service.

I have been an Alpine Shop customer for years. They have a good selection for a smaller store, and…read morethe staff really know their stuff. Because they are a smaller shop, you get more hands-on customer service. They also offer classes and lectures for different outdoor activities (kayaking, hiking, etc.). It is a great place to go if you are a novice or a more experienced outdoorsman. My most recent experience at the Columbia Alpine Shop illustrates just why I like this place so much. My husband and I went in to get new hiking boots. We are getting into overnight backpacking, and need hiking boots that can stand up to long, multi-day hikes. A staff member (named Adam) approached us within a minute or so to see if we needed help. He then spent over and hour helping us try on and test various boots. Being an experienced backpacker, Adam had some personal recommendations on boots and was able to highlight in detail the pros and cons of each boot we tried. We had done some research going in, but Adam helped us make a much more educated choice. We were able to test the boots on a hill imitator Alpine Shop had in the boot section, and they even let us put on a pair of thicker socks (without buying them) to test fit. This is a friendly, laid-back shopping experience, and while inventory might not be as large as big chain stores, the service and expertise you get at Alpine Shop makes it my top choice for outdoor gear shopping in Columbia.

From the owner: In 1973, a climber, outdoor author and Army Map Agency employee in St. Louis by the name of Bob…read moreMooers, convinced Chouinard Equipment - the predecessor to outdoor industry giant Patagonia - to open him as a dealer. Mooers started a climbing shop in a small room upstairs from the home-winemaking shop he was moonlighting on the side. Within a month, climbing was outselling winemaking, which was soon abandoned, in a move to a new larger space.

Love this place. Good selection. Good prices. There are clothes, equipment, and even grilling and…read moresmoking items.

Went into Academy Sports to shop for my son but had to leave within 5 minutes. Employee said they…read morehad a bi-weekly cleaning crew in there that was just finishing up. The smell is so intense I got a headache within the first five minutes. Never have I had such a physical reaction.

Worst Dicks ever. None of the workers worked the check out line. I felt so bad for the one girl who…read morewas working. The three other workers avoided the cash out line and there was a long line of customers. I have no clue what they were doing because the rest of the store looked rough. Clothes were unfolded and things were miss placed. Lord help the world with the children workers now days.

Stopped in to use a gift card. Multiple employees asked if I needed any help. The lady at checkout…read morewas very friendly.

Nancy was great! She was helpful from the moment we walked in the door and was very knowledgeable…read moreof every brand in her store. Thanks for everything! We will definitely be coming back next time we are in the CoMo area!

I've been going to fleet feet for years and they are always the masters of customer service. This…read moretime I came in with foot pain from an old pair of shoes and walked out with a new pair and my foot pain is gone after just one run in the new shoes that were hand selected for me. They scan your feet to find the exact measurements, height of arches, width, etc and then use that info and their expertise to find the right shoe for you. You can test the shoes right outside the store before you buy. It may be a little bit pricey compared to department stores but the quality of the shoe and the quality of the employee interaction combined with the attention to detail is really worth it. The owner of this location is so friendly and knowledgeable, along with the employee who helped me out. I can not recommend this franchise and this Columbia location enough. We are lucky to have them in Columbia to support all the runners here!

Workers are amazing but the selection they have in stock sucks. I'm going to have to spend hundreds…read moreonline and shipped to the store just to find one dress for graduation because they had nothing left in my size.

Ashley was excellent at helping me shop and she ordered a cardigan to be delivered at my home with…read moreno shipping charges. The store was very nice with good quality clothes.