First off let me start by saying that this review has nothing to do with the sales team, because…read morethe sale of the truck was phenomenal, thank you......... My one-star review is for the service department which needs to get their act together and stop telling me that my almost $70,000 truck is okay when it clearly is not (the guy even said he could see an issue under my seat). How many brand new trucks with 3,400 miles on them have a drivers seat that literally clicks when turning in either direction(i don't know if they like clicking in their asses while driving, but I do not!!) Already called ford customer service, which is the only reason why monaco called me back the next day which was over a week later (they told me 2 days).... MAYBE if I had bought a USED truck for $3,000 I would have to deal with this but not when they cost you an arm and a leg, this is completely unacceptable......BUY a car or truck here, but do not bring there for SERVICE !! Another thing, when the person's vehicle is done being looked at; notice i didnt say fixed, don't wait 20 minutes to call them up for their keys because you want to eat (it probably would have been longer if I didn't get up and ask, ya I saw the tech walk by with my keys is how I knew she had them for 20 min)...........I've been waiting to hear back from before leaving this review (3 weeks now) and still nothing.........I hope they see this because maybe then they will replace my battery too as that is STILL messed up as well

Just bought a new car in East Lyme. The transaction was smooth and pleasant. Every one was top…read morenotch.

I got stranded out of state when I was alone in my car. Rob spent all night working on my car…read morereplacing my alternator. Apparently my car required him to take off the front of my car, and he broke two tools struggling to remove some rusted bolts. He got me going the next day. The car runs beautifully and he was a godsend! He also charged me a fair price.Trust this kind man to work on your car!

Where do I begin, the first time I used Roadside Rob, I was kind of impressed he came out on a…read moreholiday weekend had a little trouble with time management but it was a holiday I gave him a little leeway, this time the man just took my money and his lied to me over two days never showing his face keep coming up with excuses ignores his phone for hours and then apologizes and still lies and says he's coming and it's been 48 hours and he hasn't shown I want a refund now I want the lies to stop and I will never ever trust roadside Rob again

I cant thank Floyds Garage enough for their timely and thorough work they did to my husbands plow…read moretruck before the winter. We live on a steep hill and incline and it is hard to get up and down it as you can imagine with the snow and ice especially to get to the mail box. They not only fixed everything that was wrong with it they went above and beyond and threw in some extras free of charge. The guys their maybe young but they sure know what they are doing. I definitely will be bringing my truck their again if anything should happen to it again, but I don't think that is likely. They even gave her a bath and rotated the tires al for free. They don't just listen to you they care about you too.

Horrible experience they have no clue what they are doing they will throw parts and excuses at your…read morecar when they get called out on it then throw their hands up they said my truck needed injectors they put them in and not even a full week and it's broken again and they first said it was bad gas then they sent it to another facility with out my knowledge and they believe that's perfectly fine and they call and ask where to take the truck because they are done don't support this crappy local buisness they have a poor attitude and 22 year old who thinks is an expert mechanic go back to school Kid!

Rain or shine this team delivers best in class service. Took great care of us. Highly recommend…read morecalling the Martins if you need professional towing.

Twyon Martin & Sons incredible service very prompt and friendly ! Would use them 10 out of 10…read moretimes of needed !

The best ever ( better than Gas stations on the CT…read moreshoreline, equals gas station in Stony Creek! AD

Thank you Malcomb from Mal's for helping with my car that would not start. Just his level of…read moreprofessionalism is enough to guarantee that I will renew my AAA membership. Top notch service.

Great shop, super professional and extremely kind!!! Inexpensive and always reliable!!read more

Worst customer service I've ever received. Charged me $130 to tow my vehicle 0.5 miles. Not only…read morethat, but when the tow truck driver lifted the car, he punctured a hole in my fuel tank, AND he lifted the truck while I was getting out, causing me to nearly fall while exiting the vehicle! I then called to complain and angry Rob on the phone told me to call the police, it's not his problem, even though the only person I had a problem with was the tow truck driver.

Car dealerships are still receiving a bad reputation with all the gimmicks still being used to get…read morecustomers in the door. Excellent experience at Valenti in Mystic-from the sales to financing. They have a great inventory of new and used vehicles. You can pretty much park and shop several major brands without a hassle.

Selfish organization. I have a low milage 2007Toyota Solara that was in very good shape. One of…read moretheir body shop employees hit me in a parking lot at a local High School. Their insurance company gave me a lowball quote by quoting the hourly rate way to low so it was under the "totaled" amount. The body shop at Bob Valenti charged more than the insurance quote so they wouldn't fix it at the rate their insurance company gave. Would have been right if they worked out a deal to fix the car with what insurance gave me. Just reflects on what kind of business they run.

I have been taking both of my family's cars here for 8+ years and they are fantastic. Reasonable…read moreprice, great service, friendly staff, and very knowledgeable. They are exactly what you would want from a small local service center.

I took my wife's honda there to get a coolant leak fixed. I knew about where it was but simply…read moredidn't have the time to mess with it. They told me an estimate which was nowhere near accurate when we went to pick the car up a few days later. They mentioned nothing about how much the parts would cost and only said what the labor would cost. They didn't bother to call as soon as they found out how much the parts/total cost was approximately going to be, either. When my wife got in the car, she immediately noticed the battery 'idiot' light came on. I thought perhaps the battery was just getting weak and we drove it home anyway. A few days later she decided to try driving her car somewhere, it ended up stranding her. I had to come get her. I am very familiar with this car/engine as I pulled the engine out 7 years ago and rebuilt it complete with a cylinder head rebuild, block boring and ARP head studs. I replaced the alternator and remember some markings that were on it from the salvage yard I picked it up from. The car didn't have any charging problems but now it did (all of a sudden after we dropped it off there). When I took the alternator off, none of the markings the salvage yard put on the alternator were there. This alternator was nearly brand new on the salvage yard car I pulled it off of. Thinking about it, a few days later my wife says to me that she noticed another Honda just like hers but one model year newer was there at the same time as hers and was still there. We're thinking they swapped our good alternator with the alternator on that car. Pretty dirty stuff man....this is why I never take my car anywhere in this area, with the exception of Karnes over by the submarine base in Groton,on the rare occasion I can't get to it myself. I decided to take a chance this one time and see what happens and I got burned. I strongly suggest you stay away from these guys.