I totally love this Tiffany & Co. Roseville store! It's the go-to store of my brother and me for Tiffany pieces because of the excellent customer service we receive from all the staff at this location. They make us feel very welcome every time we come to the store, starting from the warm greetings we receive at the entrance up to meeting Courtney Chadwick, who is our SA extraordinaire. :-) She is so amazing! She's very professional, kind, lovely personality, calm, and accommodating. Immediately when we all see each other, we share big smiles and Hi's (and she also offers water or champagne he he he :-D)! She always makes us feel comfortable shopping there. We always strike nice and jovial conversations accompanied with laughter. Every visit is a pleasant experience. She takes her time helping us with all the different pieces we would like to try on so we don't get rushed in deciding the ultimate pieces to purchase. If the pieces we're interested in or the size of the rings or bracelets are not available at her store, she'll find a way to get them for us from another store. All transactions have been very smooth (initial purchases and returns/exchanges). I believe my brother and I have developed a good relationship with our SA, Courtney as well as the store Director, Kimberly Beverly, who is super cool as well! Kimberly says hello to us every time she sees us at the store. She and I also get to chat about fun stuff (life, history, activities, events, etc.). She's so easy to talk to. :-) We truly appreciate the big support and attention we receive from both Courtney and Kimberly. Thanks so much, ladies! We always look forward to visiting the store and seeing them both, besides browsing on all the beautiful blings! :-D read more

Tiffany & Co. - I love seeing Tiffany blue shopping bags and boxes (love what's in them :-D). - Jewelry Near Me - Roseville, California

I shop at Tiffany's online and at this location often. I recently brought in my sterling silver necklace for repair. The necklace broke and luckily I was able to find all the beads. The repair took about two weeks, I picked it up and good as new. The cost of repair was $75. I prefer a no-pressure shopping experience and decided not to look around for any other items. Everything else was smooth and professional. I'm happy I got my necklace back- good as new. read more

Tiffany & Co. - Jewelry Near Me - Roseville, California

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Jojo was AMAZING!!! She helped me out this evening with a bracelet my husband gave me years ago that needed some repairs. She was so sweet and took her time, explaining my options and how the process would work. She brought me sparkling water as I waited and offered me a nice comfy spot to sit as we took care of all the details. I am looking to add to my Tiffany's Collection and will most definitely ask Jojo to help me out. 10/10 for her!!! read more

I've bought jewelry for my wife for Christmas season twice now. Of course Tiffany is known as a high end brand but I believe you get matched quality. They have a great variety of precious gems in different applications (earrings, necklaces, rings, bracelets) and they look stunning. The vendor was very knowledgeable, patient, and offered us flat/sparkling water and champagne. My wife left the store with all smiles. read more

Tiffany & Co. - Jewelry Near Me - Roseville, California

Another amazing experience. I went in this evening to buy a Christmas gift for my wife and my personal shopper was Jojo. So blessed to have been teamed up with her. She is real, fun and personal. Customer service at another level. They had exactly what I was looking for and my wife is really going to love her Christmas present and Jojo made it so simple. I read some of the past reviews and people tend to post a review only if their experience was amazing or bad. In my case, my experience was amazing. I can't see how the other reviews are realistic, but they have their opinion. I have shopped at this store for years and have never been disappointed. And the security is quite but if you talk to them, there quite nice and kind If you want a great experience, just ask for Jojo read more

I went into Tiffany's to purchase a Return to Tiffany's Multi-heart Tag Bracelet. I was welcomed and warmly greeted by Ivan. I told him what I was looking for. He quickly pulled a medium bracelet out for me to try on for size, it was perfect. He then pulled out a still wrapped bracelet for me. He offered me sparkling water which was served in a crystal glass; what a nice touch. I've been eyeing this bracelet for a good year as my mom has one. In April I chose different Return to Tiffany bracelet which so love but so still wanted the Multi-Heart tag one. I also looked at the Return to Tiffany Double Heart Tag Key Ring with the turquoise heart. I loved it too. With Ivan's assistance I made my purchases. No buyers remorse, very happy with my gifts for myself. Thank you Ivan for a 5 star pleasant experience. I will seek you out when I make another purchase. All the employees on the store were professional saying hello to me as Ivan walked me back to fit the bracelet and I departed. Exceptional customer service goes a long way with me. Another wonderful experience at Tiffany's. read more

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Salesman "Matt" was rude, pushy tried to up sell and as the topper hit on my girlfriend while we were jewelry shopping. Asked her out in front of me. The guy is slimy and doesn't reflect well on the store. And this from a guy who shopped at the NYC store. read more

The staff is always wonderfully inviting and polite. I come in about twice a year to get my pieces cleaned. However not free anymore, still better than any other jeweler could ever do read more

Amazing service at this location!! Always have a great time. Ivan is my go to for tiffanys help at this store, reliable, friendly and goes above and beyond to help. Very happy with everyone. Id say one of the best locations, and I have visited all Nevada and California locations. Thanks again!! Tiffany and Co. read more

I had an incredible experience at the Galleria location with Jojo. She was super helpful and had amazing customer service. I would definitely recommend booking your appointments with her!! read more

I love to come here to get cute pieces! Every time I'm here, I get a warm greeting from the concierge. After that they take down my name and I'm called by someone who can help me look at the display case. I come to get my Tiffany's jewelry cleaned(free), or buy something special. When I came with my family to purchase a gift for a special occasion, We were given complimentary champagne and chocolates to celebrate. The lady was even nice enough to give a coloring book and colored pencils to my daughter. During our purchase, I was given recommendations for the appropriate size I needed and the input was great! I would definitely come back! read more

All that glitters isn't gold. It can be titanium or sterling silver! I've shopped at Tiffany's both in store and online for years. You know the phrase, treat yo-self?!? This is THAT place. Customer service is exactly what you would expect. Impeccable perfection. My recent stop in was to have one of my bracelets repaired. They have a special area that is set aside for repairs, and the women that take your prized pieces understand your attachment to your pieces. The woman that assisted me, carefully noted everything about my bracelet, easing my mind about *my* bracelet being returned to me. After notes, pictures, and my signature, my jewelry was packaged and the associate sent it off to New York. Two weeks later, a text message from the store, as well as, a phone call, notified me that my bracelet was ready to be picked up. I arrived to pick up my bracelet, and it was boxed in the famed blue box and white ribboned to gift perfection. It gave me that giddy feeling of happiness. My bracelet was perfect. The small fee for repair was completely worth it. I have many prized pieces from Tiffany's, and the quality and customer service make me a lifetime customer. If you're looking for that special gift whether it's for yourself, or someone special, Tiffany's is your one stop shopping. You'll walk out with a perfectly wrapped gift that will be still anyone's heart. read more

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Just found out today that Tiffany no longer services their leather goods .. so, if the zipper or strap needs replacing, folks need to go elsewhere, like a cobbler. Other luxury stores such as Louis Vuitton and Gucci still provide service. Yikes! read more

Just because is different than actually buying for a reason. I've purchased a few pieces for my wife in this store. I keep on coming back because the service I personally receive is the very best. I get greeted, I'm showed the pieces I want to purchase and no up sell like other jewelry stores, no pressure and the best part is that they do remember you. People here are kind like Ivan, Bhukhen who has sold me my last piece and Tia who helped me with my last transaction and cleaning. Thank you everyone! I'll be back again soon for another purchase, this place is awesome. read more

Tiffany & Co. - A special passenger - Jewelry Near Me - Roseville, California

Seriously, this location is the worst. If you want to speak about racial profiling go here. Any other location I visit am warmly greeted and assisted. Here even though there were 2 other customers in the store I was just ignored by atleast 3 of the associated on the floor. Also, this isn't an isolated incident I have had this experience at this same location on before. I wont buy from them, I will shop online. read more

The jewelry looks like cheap costume jewelry that a child would wear. The service is also very poor. I prefer the quality and service from more prestigious jewelry brands like Graff, Cartier or Van Cleef. read more

Hello. I have a complaint about an employee at the Roseville Tiffany store. The employees name is Tia. I purchased the Tiffany diamond smile necklace, earrings and bracelet from her as well as the bean necklace set in gold and also in silver in December. She didn't treat me very well although she made an excellent commission from my sales. She was sarcastic at times and other times during the sale she got tired of being friendly and professional and acted irritated and unresponsive. I am writing you this email because Tia has been using her access to my personal information to contact me. She has sent me several texts messages since December, and a Happy New Year card to my home. It feels like harassment. Attached is the Happy Mothers Day text I received a few days ago. She was actually mean to me, so hearing from her for any reason is odd and inappropriate. I am hoping someone in upper management can speak with her. Thank you, Anne read more

My wife and I went to this Tiffany's and we asked about upgrading her engagement ring. They firmly broke the bad news to us. They said they cannot do it. They said we had to buy a new ring. So I politely decline but I did mention that the person who sold me the original ring said we could upgrade later. They said they've never heard of anything like that. Then, they sent me a letter telling me to upgrade my wife's ring. So what gives? I still like their jewelry. I just don't like this location. They are very hard to work with. read more

Tiffany & Co. - Letter From Tiffany's - Jewelry Near Me - Roseville, California

Lucky lucky me! My husband has spoiled me with some Tiffany goodies, so this is my go to place when I have questions or need my jewelry cleaned! If you own a piece from here, you'll know that they offer cleaning services. I've been given so many "rules", I'm not quite sure what the rules are but the last time I was there, you drop off your jewelry for two days and it's cleaned free of charge! So take advantage! Employees are always helpful and attentive! I'm greeted almost instantly every time I come! The cleaning services are great! All my pieces always look as good as new! read more

Pretty decent staff not a location you wanna actually buy from since they don't help that much or are plain rude. Even the security standing from the front gave me a dirty look like hello you are security. All the designer stores in Roseville are not good in general. They let it get to their head their working there and acting so stuck up when the job postings for roles here are 20 an hour.... Honestly the security guy in the front is the usually the worst out of all of them !! He will ignore me and my friends or give us some type of look but when these retired looking people walking in he was all "hi welcome inn" like boy you really let this job and who's ever in management making you loose all your morals and respect meanwhile you probably go home with 7 roommates. Honestly if you are young and want to spend your money don't, they think you cant afford it like they know how much money you have like baby i don't think your signing my checks so get the hell on. God all these stores are not built for anyone young unless your like 35+ they will take you serious and they dont even end up buying anything !! read more

I'm a big fan of tiffanys.... I think there collection is extremely classy and very elegant!! The staff is very friendly and they are very helpful and do not pressure you into buying anything! The selection of ear rings, rings, bracelets, and necklaces are great.... The price ranges so you do not have to kill your budget!! The designers are awesome.... With the traditional tiffanys turquoise color on the hearts and keys.... To the infinity sign.... They have a wide range! It's a perfect gift for Christmas, to Valentine's Day, to birthday, to anniversary, to even the "I love you gift!" They even have a men's collection to classy watches to rings! Last note: Every lady loves tiffanys and every lady deserves a piece of the turquoise!! read more

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Very nice and professional staff helped me with sizing my watch and cleaning my jewelry

Great placeAwesome serviceThe excellent quality of diamonds I ever saw!!Love it!! read more

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Please be careful when purchasing items from Tiffany's, they do not stand by their items. If you have any problems with your jewelry there is a large price tag to get the item fixed on top of the hefty purchase price. They charge this price and call it "wear and tear" even if you do nothing to cause the problem needing to be fixed. read more

Service: Excellent service, as always. I came to Tiffany after a disappointing experience at a locally owned jewelry store. Salesperson was patient and showed me various pieces before I settled on one. COVID-19: There was someone at the door managing entry. I had to wait in line for about 10 minutes before going inside. There was plenty of room inside the store for physical distancing. All staff were wearing face masks, and they had masks available for customers who don't have them. They were wiping down counters and surfaces after someone touches them. I felt safe shopping in this store. The mall itself was a bit too crowded for my comfort and I got the heck out of there as soon as I could. read more

Lovely customer service here! The staff is very helpful and friendly and nowhere near pretentious. They have a range of both affordable and high expense jewelry as well as home gift items. Some of their items are most certainly overpriced, but we are paying for name recognition are we not?! I adore the simplicity in design of their ring settings. Currently I'm smitten with the Tiffany Soleste and Embrace collections! Both are timeless jewels to treasure for many years to come. read more

Teresa Ferguson, very informative and helpful, very knowledgeable. Highly recommend her for any jewelry needs or questions.

I went in looking for a tie, unfortunately it's only online. It was nice browsing around. I saw a scarf I liked, the lady quoted me 150.00. However, upon ringing it up it turned out to be 185.00. She was nice enough to honor the 150. I was happy. read more

If you are buying an engagement ring just go! I was super skeptical because why would I pay more for the same thing?!?! I don't care if it says Tiffanies . Then they explained that they only use the best diamonds. After you look at the quality of the diamond and compare it to other stores I actually think it is the same price or cheaper. On top of that no interest for 12 months. I am only getting married once so why not go with the best? I worked with Christina for the engagement and wedding band. She was great and you won't go wrong with her. read more

I've been a fan of Tiffany & Co. since I was a little girl and watched the iconic Audrey Hepburn enter the hallowed doors of the flagship store in NYC. Granted, I viewed this amazing scene on the small screen, I was mesmerized nevertheless. I knew that one day I wanted to enter those same doors and gaze upon all of the beautiful shiny sparkly baubles. While Tiffany & Co. of Roseville is not the same store graced by my idol Audrey, it is still on my radar. As you enter the doors your eyes are immediately drawn to all of the lovely jewelry. I always feel like I'm in a dream as I make my way down the aisles of jewelry cases. I imagine owning many of the gorgeous pieces and how I would wear them. Diamonds, sapphires and emeralds, oh my! Now, please excuse me while I continue my dream of living a life filled with jewelry from Tiffany & Co. ;) read more

Went to the Galleria to get a little something for the wifey. The sales staff was so pleasant and went out of their way to please that day. They are in sales, and I am in sales. I have been in sales for over 25 years of my life so I know quality salespeople right off the bat. They really went out of their way to please and make me feel welcome. I will be back, when I find some more money, LOL. read more

Tiffany & Co. - Nice things come in small packages - Jewelry Near Me - Roseville, California

Thank you for pointing my special one in the right direction. I got my birthday present early this year!!! Lovers knot earrings. read more

Tiffany & Co. - Lovers knot earrings. - Jewelry Near Me - Roseville, California

This review will discuss plain purchases I've made for myself, as well as a jewelry repair service I had recently done. My two purchases were bracelets. I had already known what I wanted prior to going into the store (since I do all my research and browsing online beforehand), so I can't comment on the sales associates' suggestions regarding items. I simply told them what I wanted, they let me inspect the items and try them on, and that was a done deal. That being said, both purchases of my bracelets went smoothly. Beautifully packaged and my sales girls were overall friendly. I received an email about a week after my second bracelet purchase thanking me for the purchase and to contact the particular sales girl who helped me if I had any questions. It was a nice personal touch. My next experience was when I brought in a bracelet whose jump ring had broken off. I was greeted when I entered, and was asked what I needed. After telling them I needed something repaired, I was taken to the back and the lady who helped me suggested not only repairing the jump ring, but also resizing my bracelet down to prevent future problems. She had it sent to NYC for the repair and assured me that I would receive an email with a tracking number once it was on its way back to CA. Sure enough, all that was said to me regarding my repair happened and was shipped to my home, and my bracelet is back to me. It's now fixed, sized perfectly for my wrist, was cleaned and polished, and rewrapped in the usual blue Tiffany box. The whole process took 2 weeks for the item to come back to me. read more

Cannot go wrong with purchasing from Tiffany's. Whether you purchase in NYC or CA, they stand behind their product years after purchase.

Nothing but the best customer service here. Every time I step into this store I am pleasantly greeted and receive excellent service by their sales representatives and customer service desk. However, the most impressive service I have received was from Woranga. Gentlemen, you GOTTA go to Woranga for your engagement ring needs. She helped me find the perfect engagement ring for my fiancee. She shopped around other Tiffany & Co. locations and had a few rings shipped in for my selection. She was extremely informative, kind hearted, and accommodating. Thank you Woranga and Tiffany & Co. for helping to make one of the most important decisions in life that much more special. In my eyes, you can't go wrong with selecting Tiffany & Co. By the way, Tiffany & Co. has excellent finance services. No interest for one year on approved credit and you can upgrade engagement rings within 5 years and get the full purchased value of the ring towards a new and improved engagement ring double the value. Sounds great to me! read more

Tiffany & Co. - Jewelry Near Me - Roseville, California

We bought a graduation gift for our daughter and one piece had to be ordered and we we're short on time. Hikmatullah Najm checked on our order on his day off and kept us posted on the delivery of the item. He called us as soon as it arrived so we were able to pick up the order just in time as we were heading out of town to the graduation. Hikmatullah Najm was courteous, friendly and a joy to work with. He went above and beyond and gave us a sense that every thing was under control. read more

The sales associates are always helpful when I step in. I've gone in near closing time and in the afternoon. Both times it wasn't so busy but there's was a few customers being helped. The lighting of their store is dimmed to a level where it'll make their diamonds shine, and they always look so gorgeous! I haven't bought anything but my post will be about the service. The sales associates are informative and will be more than happy to show you the jewelry. They'll let you know everything about the jewelry and about the company. read more

I just want to write this review and praise the customer service I received recently. After taking in some of my jewelry for cleaning and repair, there was a terrible mishap (not the fault of Tiffany's) but I was completely devastated! I called the store and the sweet lady at headquarters (didn't catch her name) was so understanding and helpful. Then I was able to get in touch with Hunter, who was the associate who assisted me from the get go, he completely understood what I was feeling and was sympathetic. Hunter went above and beyond to help get the issue resolved in a timely manner and he kept me updated through the process. I will definitely shop at this location and refer others to him. read more

We have gone in and browsed until we found something my wife liked a few times. She knows what she she likes and we are not really the type who are pushed into buying things. We entered and were stalked by an employee who thought that he could sell us in something in every case. We had an idea of what we were looking for and simply wanted to shop at our own pace.... After a few minutes of "Try this on, look at this, maybe you should buy this, you like this? etc", and him talking over me, we just left. I give 3 stars because our other experiences were not like walking through a carnival. Tone it down a notch guy. If we are in your store we probably are not the type of people who are susceptible to pushy tactics. Please don't be like the car salesmen at the auto mall.... Desperation looks bad in a place like Tiffany & Co. We have been happy with our past purchases though! read more

Walked into store to purchase diamond earrings. Not one person greeted us or acknowledged our presence. Not the security guards or the three sales associates we passed by. Two were actually on their personal phone. I used to work for this company, but not at this location. This has to be the worst experience I've ever had at a TCO. I would never give this location my business. read more