Disappointed in Tiffany's Aftercare Service - Style Over Substance
I visited the Tiffany store on 26th June in the afternoon --not during lunch time, not peak hours, not weekends. Everyone knows it's EOFY sale season, so the store was very quiet. No customers in sight. It makes you wonder--if they don't want to do the business, why even keep the store open?
I had made an appointment for a simple repair, but it was accidentally booked on the wrong day. I explained the situation and was told, "We're fully booked and short-staffed." Yet I was standing in an empty store. One staff even walked out, overheard it was a repair, and turned around.
They offered me a new appointment two hours later, which I was okay with. But then I watched my friend--who had no appointment--get helped immediately and made a purchase. So clearly, if you're buying, they'll make time. But if you need aftercare? You're invisible.
I told them my request was simple: just one form to send an item for repair. I was happy to pay for it. Still, they refused.
And just check their website--plenty of next-day or same-day appointments for purchases. But for cleaning or repair? Nothing for a month
What really hurts is the attitude. I bought my first 18k gold bracelet and white gold and yellow gold ring and set of gold earrings at Tiffany when I was early 20s. Why assume a client coming in for aftercare isn't going to buy again?
This was not the service you expect from a so-called luxury brand. Tiffany clearly prioritises selling over loyalty--and treats past clients like they don't matter. read more