Been here a couple of times for some small stuff for my boat. They were reasonable and friendly and had an opportunity to to try to make extra money on me but did not take it. George and Todd are really cool. Make sure to try this place next time you need anything marine related. read more

New management and owners are so much better then the old man that use to own it. George is a veteran who is reliable and a great character to do work with. We have been looking at boats to purchase and he is helpful. read more

I shop at Tideline Marine for things I need for my boat. They are always kind, helpful and honest with me. If they don't have it in stock they order it for me and never try to pressure Me Into buying something else that cost more or that I don't need. I'm happy to give what business I can to a local business. read more

Is there LESS than 1 star? I brought my boat to Tideline 3 weeks ago, running, but would stall out when accelerating. I had a new, non-marine carb on it, new ignition system (high end), and new spark plugs. I told them then that I needed the boat by this Thursday (they said it wouldn't be a problem) and that I just want it to run, BUT, call me in $1000 increments. I wrote it right on the intake sheet. Fast forward 2 weeks with no word from them. I call and I'm told that TJ has been working on it, a safety check had been done and it looks good, the carb has been replaced, and he's looking into replacing the ignition system. Next call, TJ got the ignition system replaced and is working on it today. Call 3, "I know TJ has been working on it. The sheet said (list that he had done that I already knew) and it's running now." I told them that it was running when I brought it in, that wasn't the issue. The issue was the acceleration problem. He said that he would check with TJ and call me back. No call back. I called yesterday, same story, same "I'll call back", no call back. Today, I call to verify that the boat will be ready to pick up before my week long out-of-state vacation. I was told with apologies that he had been trying to call me since last week on my wife's number. I dropped off the boat and supplied my number. On my wife's phone there have been no voice mails or missed calls from them. Not one. So, moving on, he tells me now that my boat motor block is cracked. The motor that would idle well, tug boat around in the water, not lose compression, didn't leak oil, showed no signs other than flooding out when I accelerate, has a crack in the block. And he wants me to believe that? Let me guess, he's going to expect me to pay for all of the useless work that was done that didn't address the root problem, right? I'm not sure what they're going to say when I go in there, but whatever they say, it had better be damned good, or the next conversation that they have about my boat will be with my attorney for a deposition. read more

I went to them to purchase a boat trailer, I had called them on the phone and told them what boat I had and they quoted me a price of $1699 for a new trailer so I had my boat and trailer loaded on a flat bed wrecker truck and hauled to their shop, but when I got there they told me that the trailer they had quoted me wouldn't work and that the one I needed was over $2700, I feel that they should have known which trailer I needed based on the boat brand and model a Bass Tracker Pro 17, not an uncommon boat. What they did is called bait and switch which I believe is illegal, but if not i definitely very poor business practice. It cost me $200.00 to have the boat hauled there and brought back home and I still don't have a trailer. Very bad business. The review says that I am from California but I am from Jacksonville, NC. read more

I bought this boat from Tideline May of 2019. Its was a used boat and had a few bugs that where taken care of as soon as I brought it in and told Bill. He took care of thing as quick as he could. Fast forward to May 2020. Took the boat in for spring prep. I had rusty parts replaced and work done on my trailer lights. The lights worked for about 2 weeks, so I took it back and the lights were fixed again for no charge. About ten days later lights where out so I took it back again and left it on a monday. I stopped on saturday and asked about my boat and was told it would a couple of weeks for my lights. I said something like maybe I'll come pick it up monday and try and get it fixed sooner somewhere else. The young man took offence and started getting loud tell me to take it right now. I left because I didn't have my truck with me. Returned monday to get my boat and the young man was still irate. Spoke to the new owner in the boat yard while waiting for them to pull my boat out. I told him about what took place and he could have cared less. This is the only repair shop in Jacksonville, but there are plenty within 30 miles and that's where my boat will get serviced from now on. Anywhere but Tideline. read more

We brought our boat to Tideline in March 2021... it needed the fuel injectors cleaned and the new EMM programmed. After that work was completed... they told us that the lower unit needed to be rebuilt. Fast -Forward 14 MONTHS LATER... Yes, 14 MONTHS!?! George has no timeline still?!? Blames it on supply chains, but each time we go in it is a different store and each person has a different excuse. read more

Left my boat with business for close to 8 weeks. Not once did they decide to call me and say they would be late on finishing or that they had not made progress. No attempt for customer satisfaction. A number of times I would call and get the "we will begin work on it next week" line. I decided to pull the boat from the lot and bring it elsewhere. The new business came in on their day off to receive my boat and fixed the problem in two days. For a Jacksonville Native Tideline was very disappointing. read more

I bought a brand new Bentley pontoon boat and was promised among other things "priority service" should the need arise. I have had a recurring issue that has still not been resolved some 15 months later. DON'T rely on their word that they will take care of you after the sale!! read more

There really are not a lot of Marine repair/boat shop options in the immediate Jacksonville area. I usually have to drive to Swansboro or Sneads Ferry. But if you just need to grab some supplies or parts Tidline is not a bad option. They are a little on the pricey side and they do not have an extensive parts department. However they can order whatever you need. The shop also stocks fishing and water sports gear. Overall not my first choice, but not bad if you don't want to drive far. read more

SAVE YOURSELF TIME AND MONEY AND NEVER BRING YOUR BOAT HERE FOR SERVICE!!! My boat was brought in due to cutting out after running a short period of time, Three different parts were replaced and after a very expensive bill I received my boat back after 6 weeks. Immediately put it on the water only to experience the same issue as what I brought it in for originally, brought the boat back to them only to be told another part was needed to be replaced to fix the original issue I brought it in for. This leads to another week of troubleshooting and them refusing to cover the cost of new part. I asked if I paid for this 4th part would they put in writing they'd cover the cost if it didn't fix the original issue and was told they only cover parts they replace. This makes sense to an extent except you're paying a mechanic to troubleshoot to a correct part and not just throw parts at your motor and charge you until it's fixed. Now I'm stuck with a hefty bill and a boat with the same initial issue. read more