Nope my car was never clean. Plus one time I got stuck in the wash . I didn't know what was going on, and nobody came to tell me.

In Cctober of 2025, I was driving for lift and I had been using Tioal Wave car wash/ for a year. In October, my car was totalled and I asked Tical wave to cancel my account. I went to their location in Eagan MN and they said that it would be cancelled but thir systsem was down at the time. I want three more time (I live about 60 miles from them) each time I went there they were down for maintenance of something else. I finally got a number for the corporate headquarters and called them they told me that i had to have a cancellation receipt which I was never given and now they are planning to keep the $270.00. I asked what else can I do to verify and I was told no other way is available I asked if they were planning to keep my money and she said if I ddnot have a receipt then, Yes. I would not do business with a company whose policy is the customer is wrong and the employee who did not do what they were supposed to do in right. read more

The quality of car wash is subpar. The place charges a premium price but offers a terrible product. Went through the car wash and was left with a majority of the bugs still on my bumper. You can't even tell I just left a car wash. Will not be back. read more

Tidal Wave Auto Spa - Bugs still on the bumper immediately after going through the "car wash" - A close-up view of the front of a yellow Dodge Challenger vehicle, focusing on the bumper, grille, and headlight area. The bumper has visible dirt and bug splatters, indicating recent driving. The grille and headlight assembly are also partially visible, with the Challenger badge clearly shown on the grille. The vehicle is parked on a concrete surface. - Car Wash Near Me - Eagan, Minnesota

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Tidal wave damaged my rims and paint while going through the automated wash. Made a claim, of course, never heard back - and they completely denied the truth and said it wouldn't even be worth filing a claim. Here's my advice: I urge you to do your own research after reading this, but here's the truth: Avoid car washes that use brushes or bristles (like tidal wave) The ONLY safe option is a touch-free car wash. If you want a more thorough clean, go to a DIY car wash (but never use the brush!) detail yourself (clean microfiber clothes & sponges!), or take it to a professional. These automated car washes cause serious damage to your vehicle, no matter what the companies claim. I promise you, they're not being honest and the regular employees are most likely being misled. Even the slightest misalignment of your vehicle in the wash can damage your rims, and the automated brushes WILL scratch your paint--whether it happens immediately or builds over time. You might not notice the scratches right away, but under the right lighting, you'll see countless micro-scratches. I'm sharing this as a concerned neighbor! I promise I don't own a touch-free car wash, but I'm happy to recommend some around the twin cities. I encourage you to look into this yourself- the evidence, discussions, and articles are there. read more

Took my truck for a wash here for the first time. My truck was still dirty afterthe wash. Won't be going there again. Bubble barn is far superior! read more

Let's just say my experience did not fit Tidal Wave Auto Spa's motto of friendly service. The sign at the end of the car wash read: Do not exit until light is green. The light stayed yellow so I stayed stationary. Then an agitated employee came up and said "what are you doing staying in the car wash so long" in a very unpleasant and nasty way. To be fair I raised my voice and replied in an unpleasant way "the light was yellow". He blew a fuse and started shouting at me and I asked him who his manager was. He said "your mom...get off my lot Now!! He then followed me off the lot. I then parked outside the lot and was about to go in to talk to the manager and rushed to my car in an aggressive way he told me to get the hell out of here and had to be restrained by his fellow workers. Wow...it was a loud and surreal scene for everyone to see- employees and customers alike. read more

worst car wash ever. it is broken always broken. carwash just went down while inside the car wash. no one came or said anything, just sat there... when it got started back up I went to see what's going on and see if i can bypass the line so i can get wash finished. Moron manager told me i had to go back of the line. Long story short i canceled my membership. this car wash literally goes down 50% of the time i am there. Manager doesn't know how to deal with people, no people skills whatsoever. Do yourself a huge favor and avoid this place like the plaque. there are plenty of car washes in town that don't break every day. also, there are two lines for non-members and members. non-members keep going through the wrong lane slowing the whole process down. it is crazy how inefficiently this place is ran. if i could give zero stars, i would. read more

I had a bad experience here and they just opened. :( I went this morning because they were having a free wash promotion for their grand opening. I was greeted by an attendant who offered another promotion. A 30-day unlimited wash pass for $9.97. He never mentioned it was a monthly subscription. He just said it was a 30-day unlimited wash pass for that price as part of their grand opening special. Again, he NEVER mentioned it was a monthly membership for $49.97 that I was actually signing up for. He also didn't have me use their computer system where I probably would have had to agree to sign up for a membership. I see how they get you now. This might be a nice car wash but I do want to warn people that they are not upfront about signing up for their memberships. I don't like dishonest and scammy companies. My fiancé also signed up yesterday as he thought it was a 30-day pass. He didn't actually look at the receipt like I did so I informed him today. He is not happy either and will be cancelling. He said the same thing that no one said it was a monthly re-occurring charge. Another thing is they take 7 days to "process" a cancellation. So, if you don't cancel until a week before, you could be on the hook for paying the following month. I would have considered a lower package because this car wash is so convenient for me, but after my 30 days I will not be going ever again. Should have been upfront about what they are selling. I hope this will warn others before signing up for anything. read more

I had bad experience this place. it was one day free car wash and 10$ for whole month. That was the deal after that they started to charge me monthly payment 53.53$ as a member and I didn't sign up for membership. read more

I've had nothing but excellent experiences at this car wash. The staff are helpful, the wash is easy to go through (sometimes I have issues with aligning my tires to the track, but not with this one), and I love the array of interior cleaning supplies and tools available for me to use after the wash is finished. My vehicle (a Sienna van) has gone through this wash multiple times and comes out looking sparkly every time. read more

went to the Hugo/Lino lakes location. the wash is a bit on the aggressive side. don't be surprised if it tears something of your vehicle. then my wife convinced me to sign up for the monthly deal, and sure enough. I have receipt proving I cancelled it, but they still continue to charge me monthly. dealing with customer service has been difficult so far. read more