I have been a patient for 20 years and I highly respect and appreciate Drs. Burns & West. They are…read moreextremely professional and always provide me with informative care. The staff has always been courteous, professional, and prompt. I wholeheartedly recommend this facility to everyone.

I dropped off my dad's glasses because they were broken and under warranty. That was in late August…read moreand they needed to order them. I never got a call that they came back. They aren't needed anymore, but to this date, 4+ months later, nothing.

Our family has been visiting Oronoque Eye Care for many years. We appreciate the friendly and kind…read morestaff, convenient location, selection of frames, state of the art equipment and of course, the doctors! Highly recommend.

Great staff, because of them I was found to have an eye condition a few years ago. Doctors are…read moregreat, friendly place.

I had an appointment with Dr. Noonan back in December of 2020 and unfortunately it was one of THE…read moreWORSE medical experiences I've ever had in my life--at a basic eye exam! Dr. Noonan was rude, curt, dismissive and diminishing (there was no bedside manner whatsoever)! I was a new patient and didn't realize that if I wanted an eye exam plus an exam for contacts that I should be wearing my contacts(never had to do this at my last eye doctor) and he pretty much yelled at me for not having them in/with me. He was so short with me throughout the whole visit and I just can't understand why. I really should've just walked out when I noticed his very pronounced rudeness but stayed so that I could at least get a new glasses and contacts prescription. The front office staff were "meh" as I was not impressed by them at all. Though there was one woman who helped sort my insurance out and for that I'm appreciative. While the office is new you can clearly see that some of their systems are antiquated. I'm so used to being emailed or texted or sent a message via an app like "My Chart" by my other doctors' offices that I expected the same from this office. Apparently they couldn't reach me via telephone call in regards to my insurance so I didn't realize I even had an issue until I arrived at my appointment. I can't speak for the other doctor in the practice but Dr. Noonan was horrible and I just can't believe that I could have such a bad experience at an eye doctor of all places. Dr. Noonan treated me as though he could not be bothered with someone like me, as though getting this basic eye exam was asking too much of him. Needless to say I will NEVER step foot into Stratford Eye Care Associates again and they will NEVER see a dime of my money. I DO NOT RECOMMEND AND WILL NOT RETURN! But perhaps this was the goal and if it was this practice succeeded!

I came to Stratford Eyecare Associates In November for an eye exam and glasses. The staff is very…read morefriendly. The doctor was professional and nice throughout the exam. They have a good selection of frames to choose from. The ladies behind the counter even offered some advise and helped me decide. My glasses were ready in 3 days. I am very satisfied with my experience and would recommend Stratford Eyecare Associates to anyone.

Dr. Seymour is wonderful! I had an emergency and called the nearest ophthalmologist office near…read moretears. The assistant who answered the call was successful in squeezing me in to see Dr. Seymour. She was so kind, and was able to locate what turned out to be a piece of metal in my eye and remove it without me feeling a thing and made sure I had antibiotic drops and lubricant at my disposal. It's been a full day now, and though it's not totally back to normal, my eye is safe. When the time comes for me to have my next exam, I'll be visiting Dr.Seymour.

Dr. Roberts is fantastic. I have no reservations about his care expertise bedside manner demeanor…read morenothing he's fantastic. His support staff stink I watch people for a living. I've seen his primary secretary / office manager fighting with other employees arguing being disrespectful unfortunately it carries over to clients. So now I've moved on there are other options. Why is he a doctor when it's difficult to get an appointment when it's difficult to get information when it's just plain disrespectful. Regrettably it has nothing to do with a doctor.

I have been calling this business for two weeks to try to make an appointment. They're only open…read moreT-F and close at 5. No one ever answers the phone or returns voicemails. The website states they are appointment only, and to make one by phone. You see the problem here, if no one ever picks up the phone or calls back. This place is the closest in my network of insurance, but I need new glasses for something in a couple of weeks. So now, instead of driving 5 minutes to this place, I have to drive 30+ minutes to the next closest location that's covered by my insurance.

I have been having problems wearing progressives for years. I have tried big box stores, large…read moreprivate practices and even glasses from the Internet. None seemed to work right and were too difficult for me to adjust to. After visiting Grover, I come to find out that I have never been measured correctly and/or the lenses were not created correctly. Here, I felt like he spent time with me, did not push any particular technology and didn't feel the assembly line feeling or the pushy feeling I got from the places I tried previously. If you are happy with your current provider I see no reason to change but if you have been having difficulty with your glasses I think this might be a great place to try. He also gave me all my measurement information before I asked. Try getting that at a chain. Their dog was there, quiet, fluffy, soft and smelling clean sitting at my feet. Like a therapy dog :-)

I was impressed with the level of professionalism Brian had. I found this establishment by luck on…read morean emergency search and was not disappointed. He thoroughly explained how to wear glasses correctly and took the time to help me with several other issues I had with a couple of my frames. I will be going here whenever I need anything optical related. Really good experience and his knowledge base is top notch. Good person and good business.

I had an eye exam in Nov 2025 and was given a stronger prescription for progressive lenses. I…read moreordered new glasses from Pearl Vision and have not been able to adapt to the new script. I went back to PV twice and they suggested returning to Modern Focus as the lenses matched the script. The Dr at MF said my vision changed and gave me less of a correction. I feel her 11/25 script was inaccurate but she said no and charge me $60 for the new one because I didn't buy glasses there. What a rip off! PV is making my new lenses for free. Now that's good customer service. Oh, and I was the doctor's first appt of the day and she arrived 15 minutes late to work. Like my time isn't worth anything? Needless to say, I canceled my next exam. I went to Dr Gould for years and always received excellent care and customer service. MF could use a little training on both areas.

Dr. Kaplan performed cataract surgery on both eyes, one month apart…read more we discussed his giving me mono vision, which I had had for 25 years due to laser surgery on one eye. My eyesight after the surgery was 20/20: good for reading without glasses and distance within a week. Excellent job! Great office staff for routine eye checkups.

Bad lenses or bad prescription? You wear glasses long enough…read moreto know that changing a new prescription requires time for your eyes to adjust, Unfortunately by that time your return policy window has closed. When you go back and ask them to adjust the frames and ask them to measure your PD, they don't. So you spend 4 hours on hold and speaking to customer service only to find out they don't actually do anything but call the store directly. If the store decides no, America's best company does nothing tO intercede on their customers behalf. I have wasted my benefit on an exam, and $500 on glasses I can't wear. Deciding if I have the fortitude to deal with the store directly again as their customer service did not make me feel valued or respected.

I made an appointment for contacts and glasses. My confirmation said the exam was for both. When I…read moreget there I go through all the test they do in the beginning. When it comes time to see the doctor I find out the doctor is remote. She also can't do the prescription for contacts. That is what I needed the most. They want to reschedule for when a doctor is there. I left work early for nothing. They can't even bother to have a doctor on sight. Reminds me of when they offered a "complete " pair of glasses with no lenses.

Appointment times mean nothing to them!! I wasted and waited half an hour and I had to reschedule…read morein order to return home in time to get my kid off the school bus. I was told the appointment is an hour an half. I asked does that include the wait time? The answer is NO. They disregard your appointment time as standard practice. I have no idea how long the wait actually is I could not wait longer than I did. I just got off the phone. They will make you wait for an hour and half. I was just told they schedule appointments for every 5-10minutes. This is poor office management. I canceled my appointment for my daughter after they wasted so much of my time. An hour and half wait if unacceptable and disrespectful. They need to re-evaluate their office management.

Dr. Diaz is truly a healer. He has been caring for me since I was in the Burn Unit for burns in my…read moreeyes from Stevens Johnson Syndrome. I would not have my vision if it had not been for him. His practice is always friendly and very efficient. I highly recommend.

Dr. Tom Margius is the only eye doctor who has really helped me. My eyes have been red my whole…read morelife and it was Dr. Margius (after years of other doctors) who took the time to figure out why. He did various tests, in addition to a very thorough eye exam. Thanks to him, my eyes have gone from green and red to green and white! AND his staff is great! They helped me pick out glasses that look so good, I get constant compliments. Because my eyes look so much healthier, I think they look brighter; this , I am sure, helps compliment my glasses. Thank you, Dr. Margius and staff, for taking the time to care about us patients! My eyes have never looked or felt so good!

From the owner: Thomas A. Margius, O.D., P.C. provides optometrist services to the Milford, CT area.read more