I have been a customer of the Gloucester branch since 2015 (when the business was formerly known as Branson's) and first visited as a result of their reputation for excellent customer service and can honestly say this is totally justified in my experience.
I have bought two new Honda bikes from them and will not consider taking my current bike anywhere else for servicing or repairs.
All of the staff, in whatever department, are super-knowledgeable and genuinely seek to match you with the best product (bike, helmet, clothing etc...) to suit your particular wants and needs. This has actually saved me money in the past when I have had a pre-conceived idea of what I needed and time spent discussing this with the folks there has suggested lower priced alternatives that have performed perfectly for what I need.
The best thing about visiting the Gloucester branch though, has to be the welcome given to every customer. I am not a regular visitor (once, maybe twice a year) but many of the staff remember my name and everyone gives such a warm and friendly greeting and is happy to share their knowledge and experience with no expectation other than to help inform their customers.
Keep up the good work folks, it is always a pleasure to see you! read more