Lack of professionalism, lack of attentiveness, lack of compassion here…read more
The staff are frequently unkind in the way that they speak to the children. The staff often appear irritated, impatient, angry and mean with the exception of the infant room (the older the child, the less patient and more unkind they appear to be). This seems to be acceptable to the owner. I've heard her be snappy with the children as well. As a side note, I would NEVER recommend anyone bring a child here with special needs.
It is not uncommon for a new child (infant room) to start here, be reasonably upset and crying, and be LEFT CRYING without being offered comfort bc the staff are too busy doing other things to comfort your child. I've witnessed this various times when dropping off my own child, and have had to let the owner know that the staff needed help/the child needed comfort.
They do not give any report or summary for your child at the end of the day. Most places have a slip of paper they give you, summarizing what your child did, ate, what their mood was like, if they pooped, if they slept, etc. Not that the children actually do anything all day here, other than wander around the room playing with the same old toys, trying to entertain themselves...but if you want to know anything about your child's day, be prepared to have to hang around and ask a million specific questions at the end of each day. I have never been given a lunch menu, so I never know what my child will be eating...I do ask most days and they don't provide the healthiest of options (I was shocked to be told 1 day that my son, not even 1 1/2 had fried chicken for lunch...). At 12 months they gave my son cheese balls for snack (you know, the hard, crunchy, neon orange balls of junk...perfect size for blocking the throat of a 1 year old with barely any teeth!) and he couldn't chew them. Good thing I saw it bc he started gagging on one of them. Not to mention, the "teacher" had left the room without even saying anything and left me alone with all of the children...The "juice" they give the kids looks like Kool-Aid maybe (?) and I asked that my son not be given the "juice" but he sometimes had red juice stains on his clothes at the end of the day, so they were not respecting my dietary requests for my son. If your child is breastfed, don't expect to be told in a timely manner when/if your child has run out of breastmilk...
I've also witnessed various questionable interactions between the staff and children. I have even witnessed older children who cry when they get dropped off at this place in the morning. And quite frankly, I do not blame them. They probably hate it there because the staff are so mean. I've told the owner, but nothing changes. Also, if you do not bring your child in on a day when you typically would bring your child in, they don't bother calling you to check in with you/confirm that your child is with you and safe (like most other child care facilities do).
The owner is irresponsible and inconsistent with cashing her tuition checks from parents on a weekly basis. Don't be surprised if she cashes at least 2 of your checks at one time (therefore, you are essentially paying double the cost of your tuition some weeks). She has done this to me on 3 occasions, despite specifically asking her not to. I'm not sure she is even allowed to do this (legally/ethically??).
