Just the facts.
Our…read morepup is 8 months old. Our plans were to travel abroad for 2 weeks. What to do? We considered boarding w/ established kennels, but wanted something more personal, bespoke. Among others, we were referred to Ashley Scontriano.
We paid Ashley for numerous pre-trip visits, a few hours each, to acclimatize our pup, and allow Ashley to determine if he'd be a good fit. We valued her opinion and trusted her judgement. We received the thumbs up, with less than a week to go before our trip. Ashley agreed to care for our pup while we were out of the country. What a relief!
We dropped our pup with Ashley, the morning of our departure, excited for our vacation. Less than 24 hours later, already 2k miles away, we received a text from Ashley which began "Please think of a plan B..." A plan B?? We had cancelled our plan B when Ashley gave us the green-light, prior to departing. The message continued, and I paraphrase, that our pup kept her up all night, crying, and she just couldn't take it. She didn't see that coming? Separation anxiety from a puppy, the first night away. She's a "dog professional?"
What to do?! We'd cancelled our plan B, and wouldn't ask friends to take on a puppy for 2 weeks. Thankfully, Ashley had a possible solution -- we could pay her $200/day for "doggy boot camp!" HA! And I wonder how often that has worked with other clients -- too busy, too wealthy to say no?
We called Beds & Biscuits. Fortunately, as our initial plan A, we'd completed the pre-reqs and they were able to accommodate our puppy. Glowing progress reports, too, from his stay with them -- yes, a needy puppy, craving attention and love, something they provided him. Something we thought Ashley had agreed to provide him. Instead, she wanted more money, after agreeing to watch him, and proposed drugging him to "better manage his anxiety."
And so, after spending $$$ on Ashley's pre-trip evaluations, delivering our puppy into her care, and flying 2k miles away, Ashley reversed course, bailed...his "separation anxiety" (one night in) was too much, but it wouldn't be too much if we'd pay her $200/day? No thanks. And now she's demanding $130 more for the day/night she "cared for" our puppy.
Ashley has said that WE didn't do enough before departing -- that the time at her home was insufficient, that she was "set up to fail." As a "dog professional," wasn't this something she should have, could have flagged BEFORE we departed? She didn't -- she assured us our pup would be well cared for, that he was settling in just fine. And then we departed, flew 2k miles, and without a conversation texts us "Please think of a plan B..."
Incredibly unprofessional. Lacking completely in scruples and integrity.
Further -- if you care at all about who you're entrusting your dog to, the quality of the human being -- who you're giving your money to -- then please do what we should have done, prior to this whole mess. Google Ashley Scontriano.
https://goodtimes.sc/santa-cruz-news/news/nuz-pro-tip-dont-defend-racism-social-media/
https://www.indybay.org/newsitems/2018/11/03/18818730.php