I am extremely disappointed with my experience at Mary & Main. After purchasing a product, I…read morenoticed what appeared to be issues with the packaging and product quality. When I raised my concerns, I felt that responsibility was shifted to the manufacturer rather than my complaint being fully investigated. As a customer, I expect dispensaries to thoroughly inspect products, take concerns seriously, and advocate for their customers when quality issues arise. Whether the problem originated with the manufacturer or elsewhere, the experience left me feeling unheard and dissatisfied. I hope management improves its quality-control procedures and customer complaint process so future customers receive better service.

I just moved to Maryland from Las Vegas I been to this location about 3 times 1 time when I came to…read morevisit and 2 since I moved here. This place have the worst customer service product and parking the customer services is the biggest problem i would not recommend this place at all

This is a cannabis store. Make no mistake about it. Medical and recreational cannabis…read more The staff is pretty nice and efficient. If you're in the market for such a place, this is the place for you. Highly recommend.

It's unfortunate when the biggest issue in a business isn't the product -- it's the leadership…read more Strong management sets the tone, and in this case, the tone speaks for itself. I am extremely disappointed by my recent experience at JOVA dispensary, especially as a long-time, loyal customer. Being informed that I was BANNED during Black History Month made the situation feel even more disheartening and poorly handled, it felt high-key discriminatory. The receptionist left the desk for over ten minutes while I stood there, not knowing what was going on and other customers were allowed to proceed ahead of me. Maybe this was there way of trying to embarrass me, I don't know. But being a Black Card member who visits weekly -- sometimes twice a week. I am always respectful to everyone , and I TIP! Over the years, I intentionally bypassed numerous dispensaries because the customer service here used to be outstanding. While there are still some great employees, the overall experience has unfortunately declined. In this most recent situation, an employee "Jenna" made a claim that as I was walking out the door and I called her a name??? Absolutely not true - the employee that day , her tone, lack of engagement, and visible impatience reflected a lack of professionalism. Customer service is not just about completing transactions -- it is about respect, communication, and consistency, which was subtracted from the experience that day.  During this most recent visit, I felt dismissed by management Shawn and Weldon. I was confused by the enforcement of this alleged ban. I visited the store the week prior without issue. If I was truly banned, why was I allowed to return? Why did security not intervene at that time? The inconsistency raises serious concerns about how this matter was handled. Were there any witnesses when i allegedly cussed and fussed while exiting? Is there camera footage available to review? Why did I not receive a documented phone call? Why was no formal email communication sent? Additionally, I was told that management called me multiple times and left voicemails. I have no record of missed calls or voicemails regarding this matter. That discrepancy only adds to my concern about transparency. When management lacks consistency and accountability, it trickles down into the overall customer experience. Unfortunately, that seems to be what's happening here. At this point, this experience feels like a clear sign that it's time to explore other dispensaries or just save my money, period! Loyalty should be valued, not questioned without due process. I genuinely supported this business for years, but situations like this make it difficult to continue doing so with confidence.

Everyone really kind. The security is nice. Parking a headache make sure u go early the line gets…read morelong . Very appreciative they are open early tho

Clean place, staff is very polite and knowledgeable Fast service and the products is goodread more

This is my wife's first time getting her certification, and she said that this was painless!…read moreEveryone was so nice and helpful. If you are a newbie to this and very nervous but they put her at ease. She is so excited to have found this place. She will be a lifelong customer. Thank you

I would like to start by saying that I have been coming to this dispensary since it first opened…read moreyears ago and this is my dispensary of choice. Now with that being said I had the worst experience I've ever had at a dispensary at my visit yesterday. It started with me having issues placing an online order. I called to explain I was having issues getting something in my cart. The associate said, "Yes we've been experiencing issues with the website but if you can come up here it will be no problem." I then gave my name and began my 15minute drive. When I got there about 20-25 minutes after I spoke to the associate, I was later informed that the ounce I wanted to purchase was sold out. The associate laughed and said stuff goes quick, so I asked to speak to a supervisor. Kevin came out and I explained the situation to him. After talking to someone at the front desk, he said that his associate said she spoke to me an hour ago and I couldn't expect them to hold anything. I showed him my phone and call log, and he said "okay like 25 minutes, but still." He offered a 5dollar credit, to which I asked, "five dollars" and he laughed and said "yes were you expecting something more?" The rest of the employees I spoke with that day were pleasant as usual but the manor in which the incident was handled has left a bad impression. moving forward I will place orders online, period.

My favorite holistic center. Thank you. Appreciate and grateful for the help you offer- scheduling…read moreonline is easy same day telehealth is so convenient people struggling & wanting relief asap!

From the owner: MMCC Registration, Medical Cannabis Certification and Renewals. Community outreach, classes, HR…read moreinformation services, patient advocacy and referral

Why deal with pot heads in the first place?. I am seeking pure cbd oil . Most over the counter…read morehead shops have pestacides and that should send the buyer imto panic.

I'm really unsatisfied with my recent experience with my tele-health recent renewal I renewed on…read moreApril 22 and still don't see my recertication updated online

If you're lucky enough to be helped by David at Gold Leaf, you're in for an incredible experience!…read moreDavid consistently goes above and beyond to make every customer feel welcomed, valued, and taken care of. His customer service is truly top-tier! Professional, knowledgeable, patient, and always delivered with a genuine smile. What stands out most is his ability to handle customer concerns and resolve conflicts with ease, kindness, and professionalism. He has a way of turning challenging situations into positive experiences, making sure everyone leaves feeling heard and satisfied. Beyond his outstanding work ethic, David has one of the biggest hearts you'll ever encounter. He genuinely cares about people and it shows in every interaction. Gold Leaf is incredibly fortunate to have someone like him on their team. If exceptional customer service had a face, it would be David's! Thank you, David, for always going the extra mile and making every visit a great one. You are truly appreciated!

I'm writing this review 100% out of disgust for the way that I was treated while trying to get my…read moreproducts into the GOLDLEAF store. The marketing team consistently treated me extremely rude by disengaging from the product, they left me out of any information on the event that we were planning together, basically found a way to cut me completely out of the event and product placement. Their marketing director, Brianna she is an absolute NIGHTMARE to work with, gaslighting me the entire time and being over bearing, PETTY AND narcissistic on everything their retail manger Chris tried to do to support the sale and product placement. Hands down one of the worst marketing departments I've ever dealt with in 25 years that I've been in business in marketing. Her personal ego is more important than servicing the vendors and actually marketing the products they sell. I should have known something was up by the high turnover rate of employees because that is a big sign that a company does not have high morale. As a small business, they did not pay for the product after three weeks of waiting for the invoice to be paid and I think that's probably the most discouraging part of the process. I don't feel like they respected my business enough to pay for the product in a timely manner, and I also believe that this was partly due to Brianna's treatment of my brand in particular. Ultimately, they went in my mind on the surface from being one of the best to one of the worst dispensaries I've ever had to encounter in the time I've been in business with them. She (Brianna) even went so far today to write me an email telling me she took my product off the shelf. That's she will be holding onto it until they decide to pay for it and place it and in that moment I knew I needed to go get it and there was no way in hell I would ever allow my brand to be associated with that type of behavior.

Great prices okay hours but man oh man are they slooooowwwww.... even when you pre-order their was…read morestill a wait.

Most products contain low THC and high THCa price are high but they do have sales just check the…read morewebsite

I have visited this place a few times. The first location on 8th street was a bit more convenient…read more This new location needs more parking. The prices have also increased significantly.

I really don't have much to say the front looks clean and safe but no parking. They were out of…read moreproduct and closed until further notice.