I love the open space and the alignment of items.The jewelry counter is a wonderful treasure for gemstone fines.

Absolutely wonderful service, great spot to look around and find cool stuff for a day out! I would definitely recommend this spot to anyone who enjoys thrifting! read more

I've called and complained about the same issue many times. Employees in your way and not moving. So if you like a thrift store with rude employees, this is the place! They literally DONT move when you're trying to look at anything. And they'll walk RIGHT in front of you to the point of almost mowing you over. Im also SO TIRED of the prices rising. For what... your fake inflation??? I'm not paying a thrift store more than $15 for a lamp. And no more than $10 for shoes. USED. SHOES. The fact that items in this store reach over $100 is INSANE to me. EVEN OVER $500 SOMETIMES. Service is garbage, and so are the prices. This used to be my favorite thrift in the area. I can't and won't say that ever again. read more

Thrift Store City - Thrift Stores Near Me - Norfolk, Virginia

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There are some good finds. I love walking through and looking at the well put-together garbage. Most of the items come from the trash. Some are cleaned and dusted off, and some are very overpriced. I guess they do the best they can to minimize the cost to the customers. I saw their boutique section, and to charge someone marked-up prices when it just came straight from the trash is laughable. The furniture is overpriced. They even sell old mattresses. Some of the couches should be cleaned and sanitized before it is sold to the public. If I can smell old tail on the fabric couch it's safe to say it should be sanitized. read more

the service and people that work there are phenomenal that make sure that they care for you and help out

Really raggedy low quality items. You may be able to find decent things here, but not really one of the higher rated locations in the Hampton roads area. I would search amongst other options way before I came here again. read more

I love this thrift store. Their prices are comparable to the other thrift stores in the area or slightly lower. It receives new items as well as used. The reviewer who gave it lower stars for have used Coach bags baffles me- it is a second hand shop. read more

All kinds of great stuff! Always leave with a bagful. Love this store the prices are good and the selections. Always make a girls day out of it! read more

A little slice of Thrift where a village can roam. I have frequented this place plenty of times and must say you have to come in with an open mind coming here because there's a lot going on and when I say that I mean - A LOT!! So here's what you'll find... * Boutique Shop: Trinkets, treasures, random DVDs, video games, jewelry, and knick knacks * Furniture: All kinds warehouse style just look and inspect and you'll find large pieces and random stuff * Toys: Toys for the kids to pillage through and tear up the aisle * Dishes & housewares: All kinds of these things and some items you never knew you needed * Luggage: Going to Norfolk international they got you covered with bags and suitcases galore * Books, Shoes a plenty, & clothes with a mess ton of accessories You'll find a lot of things you never knew you needed but this place will more than likely have it. Be aware that there is a musty odor so you'll have to get past that. Other than that you'll be in thrift haven. read more

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Criminals and they don't honor the price an item is marked per the sign THEY POSTED. Signs are misleading and supervisor is absolutely no help. Poor customer service. read more

Thrift store city is the most antique thrift store in Norfolk Virginia I went here ever since when I was a teenager seems like they have everything nice. read more

Friendly and helpful folks. Prices are reasonable although some items that are highly desired can be pricey. Be patient as the staff actively adjusts prices. I have purchased appliances, furniture, some clothing and I am so pleased with the price and the store backing up a limited time to return a stackable washer/dryer if the unit had issues. The only issue I would say is it is difficult to donate excess household items. read more

I loved the selection but staffing was obviously bias and one of the prerequisites was to be as rude to customers as possible. Customer service does not exist here at least so far that I've encountered. read more

Just visited & it's a great lil thrift spot! Honestly, it isn't the most welcoming on the outside because it almost seems like it's closed down but it is big inside. I love the options they have and how the items are sectioned. Prices are great (got 5 items for $8) and the employees are very kind and helpful. Would definitely tell people to stop by here if they are a true thrifter! read more

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Everyone that loves thrifting NEEDS to go here!!! Definitely my favorite I have been to since moving here. Everything is crazy cheap. It is SO big you could definitely spend all day in here! They have everything from home decor & furniture to holiday decor & clothes + shoes. Lots of treasures read more

Thrift Store City - So cute! - Thrift Stores Near Me - Norfolk, Virginia

this place is a scam!!! they have beat up used coach bags and other bags and shoes and they make up random prices its like a money laundering scam or something idk but its BS!!!! pricing a beat up used coach bag with holes and stains for $35 IM OVER IT YOU ARE A THRIFT STORE ACT LIKE IT, ESPECIALLY IN NORFOLK THE LOWEST INCOME AREA AND YOU CHARGE THAT FOR A THRIFT STORE read more

Shoppers be careful about this store. They charge 10 per for credit card usage. Also, I made a purchase of several items with cash and the cashier tried to slip me a torn up money and I told her that I dint accept torn money. She said " I can't open the drawer unless a purchase is made. I had to wait 10 minutes unitl a person came to her register. She gave me the money back by she thought she was going to give me torn money. Buyer beware before you shop at this store. I dont think this is the best shopping Experience. There are plenty of other places to shop. read more

I understand why this place is 2 and a half stars. You can buy items of better quality way cheaper on eBay, Poshmark, etc. A majority of their clothing is overpriced. Big reason why it sits for long periods of time. They sell damaged products without offering refunds. Poor business practice. Poor management. Trash customer service. Spend your time and money elsewhere. read more

despite all the reviews I went there for myself and its was a smooth quiet process and i had no trouble at all

I've been told that I really haven't been thrifting until I visit Thrift Store City. I didn't understand the appeal until a woman from church started telling me the prices of things, and how she very rarely spends more than $7 an item here. During my visit I was a little overwhelmed at first...which never happens to me. There are so many clothes, which thankfully they are all sorted by style, and there is even a rack dedicated to clothes that have tags on it. The only negative I would have to say about this place is that there is no dressing room. Luckily I was dressed appropriately, ( Tunic and tights); So myself and a dozen other people all congregated at the back of the store and made makeshift dressing rooms. The prices are very reasonable and all the clothes that I saw were in good condition. I would definitely recommend anyone who enjoys thrift store shopping to come here. read more

This is my go-to store for many things, especially furniture. The selection of dressers is especially impressive and the prices are marked down regularly. The majority of the floor staff are quiet and friendly, but I have encountered a couple that are rude. I've never had an issue with the cashiers, always friendly. Stop by for a visit if you've never been there, but be warned...they have LOTS of stuff! read more

I was shopping for end tables and found what I thought to be a great deal on food try tables, which were the right height and nice enough for my purpose, four tables and stand and only one actual price hand written on one tag attached to the stand. I took them the the register and the manager was training a new cashier, they rang it up and I left. On the way out one of their employee ask if I got a good deal and I told him what I paid. After loading them securely into my vehicle the manager that helped ring me up came out and said those were priced by the piece and wanted more money. I told her I paid the price as it was marked and proceeded to leave. She tried acting threatening and pull out her phone as if calling police, and then took a picture, I assume. I paid the price and have a receipt. They would not have been worth more to me. read more

My review is based solely on the left side of the store. This is a thrift store that you can come to, dig around, and find some great pieces. I think that this store has not been hit by the ''trendy'' yet so the prices are still manageable and the selection is still good. Great for jackets and dresses. What makes this store not so great is the attitude from the ladies behind the counter. Also not a good place for accessories - jewelry or purses. Didn't really see any furniture to write home about. I will keep this thrift store on the list...but only for those days that I feel like putting on my headphones and blaring my iPod as I shop. read more

Okay the prices are not too bad and not as bad as it was just a year ago, But when i picked two things out and they added up to a little over 18.00 i was told i would be charged to use my debt card wow are they nuts. My money goes straight into there bank account and they are going to charge me to use it and to top it all off it was my Social Security direct express mater card wow i say again they will never get my business again and when i say never i do mean never period.You guys are getting ripped off. read more

Biggest and best in Hampton Roads, hands down. Awesome pricing on clothing, furniture, electronics and more. Mark downs every week. If you don't like the price, check back next week. But, get there early. read more

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A great place for finding things like kids clothes and other stuff. Just had a very awful experience with one kf their staff. Must have been someone froM management since I had asked to see if they could price something lower to take that day having had bought some furniture. I get it, prices are firm, you cannot negotiate/bargain at all. But the man was a complete a-hole infront of my daughter about it. He didn't have to be a jerk and in anger say that they normally tell people to get out of here. I really feel for their hard working employees, I sure wouldn't want to work with a manager or boss like that. read more

Spent 30 minutes picking out magazines (50 in total). went to the front and was told that they were 45 cents a piece versus 5/.99. Only rationale was that they just came in?????? Sihn clearly said that all magazines were 5/.99 and National Geographic were .45. urgh!!!! So frustrating. Never go here again! read more

Overpriced .. I remember when it was a thrift store where you could find a bargain... now they are a boutique with prices 3 times higher than other thrifts in the area... read more

While I didn't find anything to my liking at this store when I visited, I can see that it's a great thrift spot. Clothes organized by type and gender. Lots of housewares, shoes, toys for kids, and some furniture. I enjoyed looking and won't hesitate to return. read more

Don't buy from here, they do not check what they are selling. I bought what appeared to be an Apple TV 4K for 40 dollars, but it turned out it was a gen 2 which retails for around 20$. I'm not coming back they're shady af read more

I love this place. The clothes are fantastic and a very good bargain. Lots of most anything you could need and the prices are great too, especially on mark-downs. Furniture, artwork, household, clothing and anything in-between. This is definitely the go-to place when you want a great deal. They also, have a sister store in Portsmouth that I visit occasionally. read more

This place is HUGE and filled to the rafters with hidden gems. If you're looking for a good book, a forgotten vinyl, a pair of board shorts, an old cassette tape or a vintage suit or dress, this is the place to shop. It's fairly AND clearly priced. The items are cleaned and sanitised. The coolest thing about this place, it doesn't have that "thrift store smell." Actually, that's just one of the coolest things. There are plenty of others if you have the time to look. read more

One of the reducers is working the glass area. This is the stuff that's ready to go back out to the trash after being reduced and she's reducing other prices. where she can't put the dishes in the basket to be thrown out she's standing there one right after the other just breaking it if anybody in this store has anything wrong in their head it's going to set them off the top I think it's absolutely ridiculous and the manager should not allow such a racket if I was to send a video to this you'd be surprised what I'm listening to ever since I've been in this store read more

I only gave this thrift store 2 stars because they have really fair prices on their books. Besides that its not good at all. They wanted $20 for an old used board game that could be bought brand new at Walmart for a couple bucks more. They had an old beat up bookshelf that they were trying to sell for $60. I just shook my head and walked out of the store in disbelief. Like I said, I only gave this store 2 stars because of their fair prices on books. read more

2 stars only for the size. Overpriced. Unfriendly staff. $5.00 minimum for cards not posted in the store you will only find out about once you've waited in the slow long line. read more

I would give it another half star if I could. Huge place. You can find almost anything here. Have always walked away with more than I've needed, and have always found good deals, on furniture and clothes. read more

I have never encountered such abuse at a retail location, as I have at Thrift store city. To be accused of being a thief by an employee and required to defend one's self will truly create even the kindest person to defend honest action and intentions. Discovering a table that was in the back in the back of the store priced 39.00 seemed reasonable, I made the attempt to take it to the register. As it was heavy I carried it a few feet put it down and returned with a cart, as there was no one to help. I pulled my back as I lifted the table into the cart the tag that was stapled to the table fell off.. Some employee placed the tag with stapeler in the wood. This poorly placed tag fell off the edge of the table. I picked up the tag off of the floor and proceded to the front register to pay at the counter. Upon trying to pay I was informed that I should have taken off the bottom half of the tag. I informed her that the tag had fallen off when I placed it in the cart. And didnt know the rules here as this had been my second time ever here... Well, the gates of hell opened. As the slow tourte of disfuntion and obscurity took hold. She said; I can't sell it without permission. After 10 minutes and 5 requests for manager the request fell pn deaf ears, with a second cashier begging over the loud speakers.... The second round of insanity began....I was then told it was not her(the manager) department and she needed to call Dave. Seems it was daves department. Well how lucky for me I'm thinking as perhaps Dave was the bright individual that stapled a price tag into WOOD with an office type of staple...and HELL would vanish, I could pay for the table and be on my way... Boy using the word bright was long stretch and the wrong word and I now have steped into the rabbit hole... Dave the "wonder" employee, begians his attitude and tells me he didn't price this table and begins to accuse me being the problem and insinuating now that I am a thief. Then Dave the fly trap....proceeded to dig a deeper hole to insult me by asking me to find the holes as to where the stapled tag was, insinuating now that I am some kind of idiot thief. After going down the rabbit hole of his stupidity, I said really what is going on...this process has now taken 20 minutes of my time, the table was priced by a stapler, the tag states TABLE and is indeed the tag that was on the table that fell off and NOW you are asking me to defend myself and my integrity by looking for tiny pin holes in a old beat up table with a very ornate design. Needless to say I left in frustration. Here's the wonderful part in calling Mr. Johnson who seems to be the owner even less mental capacity then Dave.... Insulted in every way possable. This bully abuser called me not only a thief, crazy, and a rich _ I T C H... just when you think you heard it all... No... not with this establishment. This retail thrift store honors no one. There is no one benefiting from this thrift store but Mr. Johnson. Do you not question all the donations...what are YOU donating TOO??? In my opinion Mr. Johnson's Mercedes payment, is what Thrift Store City is all about. No community services, No children, Not homeless shelters, Not rehabilitation of work or education. "Mr. Johnson" Mr. Johnson was abusive, insulting, and belittles his customers, slanders them and causes them emotional harm, upsetting them, falsely accusing them of thieft, lying and holds poor opinions of "WOMEN" that not only shop there pay his bills but also supports his funding by donating goods. AND he encourages like mind behavior in his employees. BUT HERES THE GOOD NEWS LADIES. DID YOU KNOW HE IS SPREADING THAT WOMEN ESPECIALLY WITH MONEY are thieves. As he told my husband who made the attempt to find out how unbalanced Mr. Johnson really is listening to him ramble on and deface women who spend hard earned monies there. After insulting me he further states Rich women come in all the time and change his tags.... all the time because you are cheap and steal from him. When did an artist such as myself make it to the status of discrimination of rich _itch??? Yah ...I drive an 02 old beat up SUV. Mr. Johnsons accusations, discrimination and abuse is harmful and in my opinion poor business and will be reported to the better business bureau. As well as legal investigation. His thrift store supports his pockets, not community in which it serves. You think your donations are for non profit, well think again. Mr. Jhonson is a self serving bully and in my opnion should be investigated on all levels if miss conduct. Just perhaps he has abused the wrong woman. read more

I live in Norfolk and I have been in this store dozens of times. This has been my favorite thrift store for shoes and leather purses. Today was my first visit in year 2019. Their payment policy has changed - they assess a 2% surcharge for the use of debit or credit cards. If you want to buy clothing be aware that there is no dressing room and no returns, refunds or store credit. The prices seemed to be higher than usual and they have no discount days. I would like to come here more often but I dont like being charged for using a debit card. There are simply too many other excellent thrift stores in the area for me to tolorate a surcharge for shopping here. Also I am not sure what, if any, charity this thrift store supports. read more

If you love to hunt around thrift stores, then this is a pretty good stop. I'm not a thrift store clothes person, but I do love to stop by the housewares and furniture sections. Definitely fun to hunt in here... read more

I always found so many great vintage clothes from there. It is very crowded place, but if you ignore the problem, you will be able to find something you wanted. read more